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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
201 - 224 of 224 Matches Previous Page  |  Next Page
Comparing MPLS and Internet Links for Delivering VoIP Services
sponsored by Avaya Inc.
WHITE PAPER: This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Posted: 09 Jun 2008 | Published: 01 Sep 2005

Avaya Inc.

The SIP High Availability and Reliability Paradigm
sponsored by F5 Networks
WHITE PAPER: Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly.
Posted: 28 Apr 2008 | Published: 01 Aug 2007

F5 Networks

Recovery Manager for Active Directory
sponsored by Dell Software
SOFTWARE LISTING: Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.
Posted: 10 Apr 2008 | Published: 01 Apr 2008

Dell Software

Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d
sponsored by Symantec Corporation
WHITE PAPER: Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.
Posted: 19 Nov 2007 | Published: 01 Jan 2007

Symantec Corporation

Deduplication in Data Protection: Assessing the Benefits
sponsored by Overland Storage
WHITE PAPER: Data deduplication offers the potential for taming the growth of data and delivering increased management efficiency. This white paper by IDC offers a balanced assessment of the benefits and potential disadvantages of deduplication solutions.
Posted: 12 Nov 2007 | Published: 01 Oct 2007

Overland Storage

High Availability for Microsoft Exchange Server 2007 Using CCR with HP StorageWorks EVA8000
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper provides enterprise-level customers with the data required to effectively understand the options, as well as the limitations, of implementing this replication-based high-availability solution into their infrastructure.
Posted: 24 Oct 2007 | Published: 01 Aug 2007

Hewlett-Packard Company

End-User Monitoring: Gaining Visibility into Hidden Business Risks
sponsored by CA Technologies.
WHITE PAPER: This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.
Posted: 18 Sep 2007 | Published: 01 Aug 2007

CA Technologies.

CA Wily Customer Experience Manager
sponsored by CA Technologies.
PRODUCT LITERATURE: This white paper highlights a method for attaining real-time visibility into the end-user experience on web-based applications.
Posted: 18 Sep 2007 | Published: 01 Aug 2007

CA Technologies.

SOA and Web Service Management - Why planning now is vital for success
sponsored by Progress Actional
WEBCAST: This webcast details the variety of SOA requirements and strategies that should be implemented to enhance organizational visibility to better serve critical applications.
Posted: 17 Aug 2007 | Premiered: Aug 1, 2007

Progress Actional

7 Basic Principles for Archiving Siebel Application Data
sponsored by Princeton Softech
WHITE PAPER: Enterprise data management strategies that include archiving provide a full-lifecycle approach for managing Siebel data. Learn how archiving can improve customer relationship management (CRM) performance and cost control while minimizing risk.
Posted: 20 Jun 2007 | Published: 01 Jan 2007

Princeton Softech

GroundWork: Bringing IT Operations Management to Open Source and Beyond
sponsored by GroundWork, Inc.
WHITE PAPER: Read this white paper and see why IT professionals are adding open source IT management solutions to their short list for network and systems monitoring tools. See how these tools can complement existing solutions within a heterogeneous infrastructure.
Posted: 30 May 2007 | Published: 01 Apr 2007

GroundWork, Inc.

A Practical Approach to Grid Computing
sponsored by NetApp
WHITE PAPER: Various methods have been used to achieve high availability, efficient resource utilization, and improved business flexibility. Learn how enterprise grid computing leverages these methods to reduce cost and complexity in your Oracle database.
Posted: 09 Apr 2007 | Published: 01 Mar 2007

NetApp

On-Demand Webcast: Proven Data Center Solutions for Oracle (NetApp and Oracle Speakers)
sponsored by NetApp
WEBCAST: Attend this Webcast to learn more about fast application development and data management strategies that will allow you to standardize, automate and consolidate your Oracle database.
Posted: 09 Apr 2007 | Premiered: Apr 1, 2007

NetApp

SOA Worst Practices Volume II: A Look at Governance
sponsored by Progress
WHITE PAPER: This white paper is a collection of dubious case studies of SOA governance implementations. Each scenario describes and analyzes the critical SOA errors and lessons learned, and then offers corrective possibilities.
Posted: 08 Mar 2007 | Published: 01 Dec 2006

Progress

Business Process Visibility
sponsored by Progress
PRODUCT LITERATURE: As service-oriented architecture (SOA) matures, it is becoming clear that compliance, governance or process optimization issues cannot be solved by managing an SOA from a granular service-by-service approach.
Posted: 02 Mar 2007 | Published: 01 Jan 2006

Progress

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Virtualization Management and the Dynamic Data Center: Five Ways to Extend the Value of Your Virtualization Platform
sponsored by Cassatt Corporation
WHITE PAPER: Virtual servers alone cannot guarantee reduced administration costs. The virtual servers require automation and dynamic resource allocation to be truly cost effective. Download this paper to learn five ways to extend the value of virtualization platforms.
Posted: 15 Nov 2006 | Published: 01 Nov 2006

Cassatt Corporation

EMC RepliStor and VMware Software: Providing High Availability, Disaster Recovery, and Data Consolidation in Virtual Environments
sponsored by EMC Corporation
WHITE PAPER: SLA is a standard of service influenced by resource availability. Conventional methods sometimes results in data loss, making SLAs hard to meet. Learn how a practical approach within your Windows environment can address even the strictest SLAs.
Posted: 14 Nov 2006 | Published: 01 Jun 2006

EMC Corporation

Wait-Time Analysis Method: New Best Practice for Oracle Performance Management
sponsored by Confio Software
WHITE PAPER: Wait-time analysis is a new approach to application and database performance improvement that allows users to make tuning decisions based on optimal service impact. Learn how to leverage wait-time analysis to improve Oracle application performance.
Posted: 05 Oct 2006 | Published: 01 Sep 2006

Confio Software

IDC: Gaining Business Value through IT Services Management
sponsored by Hewlett-Packard Company
WHITE PAPER: IT organizations are continuously working to improve IT operations and to better align IT with business needs. Read about three HP customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.
Posted: 03 Oct 2006 | Published: 01 Feb 2006

Hewlett-Packard Company

Migrating to an MPLS-based/Private IP Network: Are You Ready?
sponsored by Fluke Networks
WHITE PAPER: This white paper details the benefits associated with MPLS-based private IP networks and discusses the challenges that occur when networks change from Layer 2 to Layer 3 based connectivity.
Posted: 06 Sep 2006 | Published: 01 Aug 2006

Fluke Networks

Tiered Storage Economics: Defining and Calculating the Economic Benefit of Tiered Storage Solutions
sponsored by Hitachi Data Systems
WHITE PAPER: This paper examines trends which indicate that purchasing only cheaper disk solutions to reduce short-term capital expense can produce a negative long-term impact on operating expense.
Posted: 09 Feb 2006 | Published: 01 Sep 2005

Hitachi Data Systems

Transforming Storage Operations from Entrepreneurial to Predictive
sponsored by EMC Corporation
WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
Posted: 13 Dec 2004 | Published: 01 Dec 2004

EMC Corporation

Data Protection for the Common Organization
sponsored by Quantum Corporation
TECHNICAL ARTICLE: Recent market volatility awakens the focus for data-protection SLAs to accommodate a changing work force, with higher risk of conflicting data needs.
Posted: 26 Jan 2003 | Published: 01 Nov 2002

Quantum Corporation
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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