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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
201 - 225 of 240 Matches Previous Page  | Next Page
ISSU: A Planned Upgrade Tool
sponsored by Juniper Networks, Inc.
WHITE PAPER: This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
Posted: 25 Nov 2008 | Published: 25 Nov 2008

Juniper Networks, Inc.

eGuide: SQL Server Consolidation - An IT Manager's Guide
sponsored by Hewlett-Packard Company
WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: 20 Nov 2008 | Published: 20 Nov 2008

Hewlett-Packard Company

4G: The What, Why and When
sponsored by Tellabs
WHITE PAPER: The purpose of this paper is to: Clarify the definition of 4G from a technology perspective; present business benefits of 4G-enabled services; and Propose a realistic timeline for the adoption of a 4G standard.
Posted: 23 Oct 2008 | Published: 23 Oct 2008

Tellabs

How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
WHITE PAPER: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Published: 07 Oct 2008

newScale, Inc.

Mainframe Performance Management: A New Twist
sponsored by CA Technologies.
WHITE PAPER: Read this white paper featuring mainframe expert Wayne Kernochan to gain insight on insight on performance management software - specifically as it relates to the mainframe - and on why this technology is more important now than ever before.
Posted: 06 Oct 2008 | Published: 03 Oct 2008

CA Technologies.

Critical Success Factors Deploying Pervasive BI
sponsored by Informatica
WHITE PAPER: The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.
Posted: 26 Sep 2008 | Published: 26 Sep 2008

Informatica

Effectively Managing High-Performing, Business-critical Web Applications
sponsored by CA Technologies.
WHITE PAPER: This paper details a reliable high-performance web applications services environment that ensures the end user's ability to successfully interact with web applications while enabling it to meet service level Agreements (SLAs).
Posted: 24 Sep 2008 | Published: 24 Sep 2008

CA Technologies.

The Changing Face of Exchange E-Mail Management
sponsored by Azaleos Corporation
WHITE PAPER: This paper outlines the 15 key areas to evaluate as part of any Exchange monitoring and management solution and provides an overall rating for efficiency, aptitude and achievement that each of the various Exchange Server management models offers.
Posted: 19 Sep 2008 | Published: 19 Sep 2008

Azaleos Corporation

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008

SAP America, Inc.

Backup Express for Microsoft Exchange
sponsored by Syncsort
DATA SHEET: Read this paper to learn how the Backup Express Microsoft Exchange Server Application Interface works with the standard Microsoft backup API to provide a flexible, database-specific backup and restore solution for your critical Exchange data.
Posted: 16 Sep 2008 | Published: 16 Sep 2008

Syncsort

Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA Technologies.
WHITE PAPER: Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

CA Technologies.

Converged Video Network Security
sponsored by Alcatel-Lucent
WHITE PAPER: Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.
Posted: 20 Aug 2008 | Published: 01 Apr 2007

Alcatel-Lucent

Extraprise CRM Support Survey Report
sponsored by Extraprise Group, Inc.
WHITE PAPER: This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: 10 Aug 2008 | Published: 01 Aug 2008

Extraprise Group, Inc.

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: 05 Aug 2008 | Published: 01 Aug 2008

Alcatel-Lucent

EMC Extends Benefits of File Virtualization into the Archive
sponsored by EMC Corporation
WHITE PAPER: This paper, discusses some of the challenges around virtualizing archives and explore how EMC has leveraged Rainfinity file virtualization with Centera CAS.
Posted: 19 Jun 2008 | Published: 01 Jun 2007

EMC Corporation

Critical Success Factors Deploying Pervasive BI
sponsored by MicroStrategy Incorporated
WHITE PAPER: Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times.
Posted: 09 Jun 2008 | Published: 01 Sep 2007

MicroStrategy Incorporated

Comparing MPLS and Internet Links for Delivering VoIP Services
sponsored by Avaya Inc.
WHITE PAPER: This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Posted: 09 Jun 2008 | Published: 01 Sep 2005

Avaya Inc.

The SIP High Availability and Reliability Paradigm
sponsored by F5 Networks
WHITE PAPER: Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly.
Posted: 28 Apr 2008 | Published: 01 Aug 2007

F5 Networks

Recovery Manager for Active Directory
sponsored by Dell Software
SOFTWARE LISTING: Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.
Posted: 10 Apr 2008 | Published: 01 Apr 2008

Dell Software

Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d
sponsored by Symantec Corporation
WHITE PAPER: Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.
Posted: 19 Nov 2007 | Published: 01 Jan 2007

Symantec Corporation

Deduplication in Data Protection: Assessing the Benefits
sponsored by Overland Storage
WHITE PAPER: Data deduplication offers the potential for taming the growth of data and delivering increased management efficiency. This white paper by IDC offers a balanced assessment of the benefits and potential disadvantages of deduplication solutions.
Posted: 12 Nov 2007 | Published: 01 Oct 2007

Overland Storage

High Availability for Microsoft Exchange Server 2007 Using CCR with HP StorageWorks EVA8000
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper provides enterprise-level customers with the data required to effectively understand the options, as well as the limitations, of implementing this replication-based high-availability solution into their infrastructure.
Posted: 24 Oct 2007 | Published: 01 Aug 2007

Hewlett-Packard Company

CA Wily Customer Experience Manager
sponsored by CA Technologies.
PRODUCT LITERATURE: This white paper highlights a method for attaining real-time visibility into the end-user experience on web-based applications.
Posted: 18 Sep 2007 | Published: 01 Aug 2007

CA Technologies.

End-User Monitoring: Gaining Visibility into Hidden Business Risks
sponsored by CA Technologies.
WHITE PAPER: This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.
Posted: 18 Sep 2007 | Published: 01 Aug 2007

CA Technologies.

SOA and Web Service Management - Why planning now is vital for success
sponsored by Progress Actional
WEBCAST: This webcast details the variety of SOA requirements and strategies that should be implemented to enhance organizational visibility to better serve critical applications.
Posted: 17 Aug 2007 | Premiered: Aug 1, 2007

Progress Actional
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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