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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
176 - 200 of 224 Matches Previous Page  | Next Page
Dynamic Initiators That Give You the Control You Need
sponsored by MVS Solutions
WHITE PAPER: This paper discusses the initiator requirements, and how ThruPut Manager optimizes and automates batch job queuing and initiation.
Posted: 21 Jan 2009 | Published: 21 Jan 2009

MVS Solutions

Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists
sponsored by SearchWinIT
EZINE: Learn how to integrate change management into a document library using SharePoint's own framework.
Posted: 19 Jan 2009 | Published: 19 Jan 2009

SearchWinIT

eGuide: Step-by-Step Guide: How to Consolidate SQL Servers
sponsored by Hewlett-Packard Company
EGUIDE: Download this e-Guide for a five step process for successful SQL Server Consolidation.
Posted: 19 Jan 2009 | Published: 19 Jan 2009

Hewlett-Packard Company

Using Deduplication to Meet Recovery Time Objectives, Reduce Storage Costs, Simplify Data Management, and Meet Compliance and eDiscovery SLA's
sponsored by CommVault Systems, Inc.
PRODUCT LITERATURE: CommVault Simpana is the only product that delivers files and email-attachments deduplication across backup and archive as part of a proven and unified data management solution.
Posted: 16 Jan 2009 | Published: 16 Jan 2009

CommVault Systems, Inc.

Protecting Reports When Migrating to Oracle E-Business Suite Release 12
sponsored by Noetix Corporation
PRODUCT LITERATURE: Oracle E-Business Suite Release 12 contains powerful new technology with geared to facilitate the global management of enterprises with diverse units.
Posted: 13 Jan 2009 | Published: 13 Jan 2009

Noetix Corporation

Dell ProSupport Hard Drive Data Recovery Service
sponsored by Dell, Inc.
DATA SHEET: Dell's Hard Drive Data Recovery Service gives customers of all sizes - from small businesses to large public companies and government agencies - the opportunity to recover data from a failed hard drive.
Posted: 09 Jan 2009 | Published: 09 Jan 2009

Dell, Inc.

Dell CompleteCare™ Accidental Damage Service
sponsored by Dell, Inc.
DATA SHEET: Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty.
Posted: 09 Jan 2009 | Published: 09 Jan 2009

Dell, Inc.

Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking
sponsored by DataFlux Corporation
WHITE PAPER: This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
Posted: 05 Jan 2009 | Published: 24 Dec 2008

DataFlux Corporation

eGuide: Meshing Virtual Machine and Physical Systems Management
sponsored by Dell and Microsoft
EGUIDE: This paper explains how to provide adequate network redundancy and isolation, how to implement adaptive automation practices for high availability, and how to take advantage of the best tools to eliminate separate virtual and physical management structures.
Posted: 17 Dec 2008 | Published: 17 Dec 2008

Dell and Microsoft

ISSU: A Planned Upgrade Tool
sponsored by Juniper Networks, Inc.
WHITE PAPER: This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
Posted: 25 Nov 2008 | Published: 25 Nov 2008

Juniper Networks, Inc.

eGuide: SQL Server Consolidation - An IT Manager's Guide
sponsored by Hewlett-Packard Company
WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: 20 Nov 2008 | Published: 20 Nov 2008

Hewlett-Packard Company

4G: The What, Why and When
sponsored by Tellabs
WHITE PAPER: The purpose of this paper is to: Clarify the definition of 4G from a technology perspective; present business benefits of 4G-enabled services; and Propose a realistic timeline for the adoption of a 4G standard.
Posted: 23 Oct 2008 | Published: 23 Oct 2008

Tellabs

How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
WHITE PAPER: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Published: 07 Oct 2008

newScale, Inc.

Mainframe Performance Management: A New Twist
sponsored by CA Technologies.
WHITE PAPER: Read this white paper featuring mainframe expert Wayne Kernochan to gain insight on insight on performance management software - specifically as it relates to the mainframe - and on why this technology is more important now than ever before.
Posted: 06 Oct 2008 | Published: 03 Oct 2008

CA Technologies.

Critical Success Factors Deploying Pervasive BI
sponsored by Informatica
WHITE PAPER: The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.
Posted: 26 Sep 2008 | Published: 26 Sep 2008

Informatica

Effectively Managing High-Performing, Business-critical Web Applications
sponsored by CA Technologies.
WHITE PAPER: This paper details a reliable high-performance web applications services environment that ensures the end user's ability to successfully interact with web applications while enabling it to meet service level Agreements (SLAs).
Posted: 24 Sep 2008 | Published: 24 Sep 2008

CA Technologies.

The Changing Face of Exchange E-Mail Management
sponsored by Azaleos Corporation
WHITE PAPER: This paper outlines the 15 key areas to evaluate as part of any Exchange monitoring and management solution and provides an overall rating for efficiency, aptitude and achievement that each of the various Exchange Server management models offers.
Posted: 19 Sep 2008 | Published: 19 Sep 2008

Azaleos Corporation

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008

SAP America, Inc.

Backup Express for Microsoft Exchange
sponsored by Syncsort
DATA SHEET: Read this paper to learn how the Backup Express Microsoft Exchange Server Application Interface works with the standard Microsoft backup API to provide a flexible, database-specific backup and restore solution for your critical Exchange data.
Posted: 16 Sep 2008 | Published: 16 Sep 2008

Syncsort

Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA Technologies.
WHITE PAPER: Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

CA Technologies.

Converged Video Network Security
sponsored by Alcatel-Lucent
WHITE PAPER: Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.
Posted: 20 Aug 2008 | Published: 01 Apr 2007

Alcatel-Lucent

Extraprise CRM Support Survey Report
sponsored by Extraprise Group, Inc.
WHITE PAPER: This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: 10 Aug 2008 | Published: 01 Aug 2008

Extraprise Group, Inc.

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: 05 Aug 2008 | Published: 01 Aug 2008

Alcatel-Lucent

EMC Extends Benefits of File Virtualization into the Archive
sponsored by EMC Corporation
WHITE PAPER: This paper, discusses some of the challenges around virtualizing archives and explore how EMC has leveraged Rainfinity file virtualization with Centera CAS.
Posted: 19 Jun 2008 | Published: 01 Jun 2007

EMC Corporation

Critical Success Factors Deploying Pervasive BI
sponsored by MicroStrategy Incorporated
WHITE PAPER: Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times.
Posted: 09 Jun 2008 | Published: 01 Sep 2007

MicroStrategy Incorporated
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
SLA definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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