SLA White Papers ( Service Level Agreements, SLAs ) Software Downloads, Definition and Webcasts

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May 24, 2013

Business of Information Technology > Business Environment > Legal Environment > Laws > Contract Law > Contracts >
SLA
ALSO CALLED: Service Level Agreements, SLAs DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services … Definition continues below.
SLA Reports
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eBook: Managed SAP Hosting - Determining If It's Right For Your Business sponsored by Freudenberg IT EBOOK: In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Posted: 30 Jun 2009 \| Published: 01 Jun 2009 TOPICS: Cloud Computing \| Host Management \| SaaS ERP \| SAP (Product) \| SLA \| Software as a Service

Using SLAs to Gain a Competitive Advantage sponsored by BlueCoat ANALYST REPORT: This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. Posted: 26 Jun 2009 \| Published: 28 Dec 2008 TOPICS: Application Performance Management \| Application Performance Management Software \| Applications Management \| Managed Security Services \| Security Management \| SLA

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

Merging Backup and Disaster Recovery (DR) Processes sponsored by FalconStor Software WHITE PAPER: This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments. Posted: 16 Jun 2009 \| Published: 16 Jun 2009 TOPICS: Backups \| Continuous Data Protection \| Data Replication \| Disaster Recovery \| IT Spending \| Remote Backups \| RPO \| SLA \| Storage Infrastructure \| Tape Backups \| Virtual Tape Libraries \| WAN

ESG Brief: FalconStor VTL Hyper-Accelerates Backup sponsored by FalconStor Software ANALYST BRIEF: Even with the addition of a virtual tape library (VTL) solution to the backup environment, performance bottlenecks caused by inefficiencies on the host side of the backup process remain a challenge. This can now be addressed with an add-on to FalconStor VTL that accelerates backups four to eight-fold and reduces impact on production servers. Posted: 16 Jun 2009 \| Published: 01 May 2009 TOPICS: Backups \| Data Recovery \| Data Storage \| iSCSI SAN \| SLA \| Storage Management \| Storage Virtualization \| Virtual Tape Libraries

Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on Investment in Only Four Weeks sponsored by Quantum Corporation CASE STUDY: How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series.. Posted: 10 Jun 2009 \| Published: 09 Jun 2009 TOPICS: Backups \| Data Center Management \| Data Deduplication \| Data Recovery \| Disk-to-Disk-to-Tape \| ROI \| RPO \| RTO \| SLA \| Storage Management

Presentation Transcript: Is SaaS the Future of Enterprise Security? sponsored by Webroot PRESENTATION TRANSCRIPT: This presentation transcript discusses how The Web has become a primary attack vector most businesses are not yet prepared for. Compliance and data leakage are a growing concern, and the economic downturn is causing every organization to re-evaluate its spending on personnel and IT resources and how SaaS may just be the answer to these Posted: 04 Jun 2009 \| Published: 04 Jun 2009 TOPICS: Cloud Computing \| Endpoint Security \| IT Spending \| Malware \| Network Security \| SLA \| SLA Management Services \| Software as a Service \| Spam

SOA Security: Oracle Web Services Manager sponsored by Oracle Corporation DATA SHEET: Companies worldwide are actively implementing service-oriented architectures (SOA), both in intranet and extranet environments. While SOA offers many advantages over current alternatives, deploying networks of web services still presents key challenges...this paper showcases how Oracle's Web Services Manager (WSM) addresses these challenges. Posted: 14 May 2009 \| Published: 14 May 2009 TOPICS: BPEL \| Business Process Management \| ESB \| Identity Management \| J2EE \| Oracle (Product) \| SLA \| SOA \| SOA Governance \| Web Services Management \| Web Services Security

ITS Group Consulting Offers "More 9's" and Killer RTO/RPO with Replay AppImage sponsored by AppAssure Software, Inc. CASE STUDY: Replay AppImage's ability to restore messages and systems quickly and with little effort allowed ITS Group to grow its customer base while keeping overhead low. Posted: 20 Apr 2009 \| Published: 19 Mar 2009 TOPICS: Continuous Data Protection \| Data Centers \| Disaster Recovery \| High Availability \| Microsoft Exchange \| Server Virtualization \| SLA \| SMBs \| Systems Management

Why Leading SaaS ISVs Choose the Oracle SaaS Platform sponsored by Oracle Corporation WEBCAST: Tune in to our panel of technology experts to learn how to build, deploy, and manage a SaaS solution that is architected right from the ground up. Posted: 19 Mar 2009 \| Premiered: Apr 15, 2009, 14:00 EDT (18:00 GMT) TOPICS: Application Hosting \| Application Infrastructure \| Application Infrastructure Providers \| Application Outsourcing \| Oracle (Product) \| SLA \| Software as a Service \| Software Maintenance

LimelightHD: Transforming the digital media experience with fast delivery of stunning full-screen HD video sponsored by Limelight Networks, Inc. PRODUCT LITERATURE: Read this brief paper to learn how with LimelightHD, a revolutionary new service from Limelight Networks, you'll delight viewers with true HD video that renders in amazing clarity and speed over the Internet. Posted: 06 Mar 2009 \| Published: 06 Mar 2009 TOPICS: Broadband Video Services \| Content Delivery \| Digital Audio Players \| HDTV \| Rich Media Banner Ads \| Rich Media Content Management \| Rich Media Formats \| SLA \| Social Networking

The Reference Guide to Data Center Automation sponsored by Hewlett-Packard Company EBOOK: This guide explores data center automation - methods through which hardware, software, and processes can work together to streamline IT operations. Modern data center challenges include increasing demands from business units with only limited resources to address those demands. Posted: 10 Feb 2009 \| Published: 10 Feb 2009 TOPICS: Business Process Automation Software \| Data Center Management \| Data Centers \| Enterprise Systems \| IT Infrastructure \| Network Convergence \| SLA

Best Practices for VMware ESX Server 3.0 Backup on NetApp sponsored by NetApp WHITE PAPER: This document discusses how Network Appliance and VMware ESX Server 3.0 work together to provide an effective backup solution in the Loyola Marymount University (LMU) environment. The goal of the VMware/NetApp solution is to provide a crash-consistent process that takes advantage of snapshot-based backups. Posted: 30 Jan 2009 \| Published: 30 Jan 2009 TOPICS: Backups \| Best Practices \| Disaster Recovery \| iSCSI SAN \| Server Virtualization \| SLA \| SQL Server \| Storage Virtualization \| VMware

Eliminating Database Downtime When Upgrading from Oracle 8i or 9i to 10g or 11g sponsored by GoldenGate Software, Inc. WHITE PAPER: This paper presents a solution that tackles the challenge of upgrading or migrating an Oracle 8i or 9i database to Oracle 10g or 11g - without taking any database downtime. Key technology components used are GoldenGate Software's Transactional Data Management (TDM) software and Oracle's Cross Platform Transportable Tablespace feature. Posted: 29 Jan 2009 \| Published: 29 Jan 2009 TOPICS: Data Migration \| Data Replication \| Database Administrators \| Databases \| Downtime \| eCommerce \| Oracle (Product) \| SLA \| Software Upgrades

Dynamic Initiators That Give You the Control You Need sponsored by MVS Solutions WHITE PAPER: This paper discusses the initiator requirements, and how ThruPut Manager optimizes and automates batch job queuing and initiation. Posted: 21 Jan 2009 \| Published: 21 Jan 2009 TOPICS: Business Process Automation \| Compliance Best Practices \| Data Center Management \| Data Centers \| Load Balancing \| SLA \| Systems Software \| z/OS

Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists sponsored by SearchWinIT EZINE: Learn how to integrate change management into a document library using SharePoint's own framework. Posted: 19 Jan 2009 \| Published: 19 Jan 2009 TOPICS: Best Practices \| Business Intelligence \| Change Management \| Document Management \| Server Management \| Server Software \| SLA \| Software Development Tools

eGuide: Step-by-Step Guide: How to Consolidate SQL Servers sponsored by Hewlett-Packard Company EGUIDE: Download this e-Guide for a five step process for successful SQL Server Consolidation. Posted: 19 Jan 2009 \| Published: 19 Jan 2009 TOPICS: Business Intelligence \| Databases \| NAS \| SAN \| SLA \| SQL Server

Using Deduplication to Meet Recovery Time Objectives, Reduce Storage Costs, Simplify Data Management, and Meet Compliance and eDiscovery SLA's sponsored by CommVault Systems, Inc. PRODUCT LITERATURE: CommVault Simpana is the only product that delivers files and email-attachments deduplication across backup and archive as part of a proven and unified data management solution. Posted: 16 Jan 2009 \| Published: 16 Jan 2009 TOPICS: Architectures \| Data Management \| Data Recovery \| Disk Backups \| SLA \| Storage Infrastructure

Protecting Reports When Migrating to Oracle E-Business Suite Release 12 sponsored by Noetix Corporation PRODUCT LITERATURE: Oracle E-Business Suite Release 12 contains powerful new technology with geared to facilitate the global management of enterprises with diverse units. Posted: 13 Jan 2009 \| Published: 13 Jan 2009 TOPICS: Business Intelligence \| CRM \| Dashboards \| Metadata \| Middleware \| Oracle (Product) \| SLA \| SOA

Dell ProSupport Hard Drive Data Recovery Service sponsored by Dell, Inc. DATA SHEET: Dell's Hard Drive Data Recovery Service gives customers of all sizes - from small businesses to large public companies and government agencies - the opportunity to recover data from a failed hard drive. Posted: 09 Jan 2009 \| Published: 09 Jan 2009 TOPICS: Data Management \| Data Recovery \| Data Visualization \| SLA \| Storage Management \| Storage Media \| USB

Dell CompleteCare™ Accidental Damage Service sponsored by Dell, Inc. DATA SHEET: Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty. Posted: 09 Jan 2009 \| Published: 09 Jan 2009 TOPICS: Business Intelligence \| Customer Satisfaction \| Customer Service Best Practices \| Productivity \| Sales \| SLA \| SLA Management Services

Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking sponsored by DataFlux Corporation WHITE PAPER: This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach. Posted: 05 Jan 2009 \| Published: 24 Dec 2008 TOPICS: Data Collection \| Data Governance \| Data Quality \| Quality Control \| SLA

eGuide: Meshing Virtual Machine and Physical Systems Management sponsored by Dell and Microsoft EGUIDE: This paper explains how to provide adequate network redundancy and isolation, how to implement adaptive automation practices for high availability, and how to take advantage of the best tools to eliminate separate virtual and physical management structures. Posted: 17 Dec 2008 \| Published: 17 Dec 2008 TOPICS: Change Management \| Configuration Management \| IT Managers \| Networking \| Server Virtualization \| SLA \| Systems Management \| VLAN \| VMware

ISSU: A Planned Upgrade Tool sponsored by Juniper Networks, Inc. WHITE PAPER: This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures. Posted: 25 Nov 2008 \| Published: 25 Nov 2008 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Change Management \| Downtime \| High Availability \| Operating Systems \| SLA \| Testing

eGuide: SQL Server Consolidation - An IT Manager's Guide sponsored by Hewlett-Packard Company WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique. Posted: 20 Nov 2008 \| Published: 20 Nov 2008 TOPICS: Data Center Management \| Databases \| Enterprise \| ERP \| IT Managers \| SLA \| SQL \| SQL Server

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SLA DEFINITION (continued): … for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. …
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