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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
151 - 175 of 223 Matches Previous Page  | Next Page
Middleware that Puts Open Source to the Test
sponsored by Red Hat
WHITE PAPER: This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...
Posted: 02 Jun 2009 | Published: 01 Apr 2008

Red Hat

Service Management Virtual Simulation (tool)
sponsored by IBM
RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.
Posted: 08 Dec 2009 | Published: 07 Dec 2009

IBM

Building the Efficient Enterprise with Dell, Intel, and VMware vSphere 4
sponsored by Dell, Inc.
WHITE PAPER: With the emergence of standards-based architectures, virtualization, and ubiquitous high-speed connectivity, cloud computing technology is primed to form the basis for a new, highly efficient enterprise IT infrastructure. Read this paper to learn more.
Posted: 30 Nov 2009 | Published: 23 Sep 2009

Dell, Inc.

Distributed IT Infrastructures: Alternative Approaches
sponsored by VM6 Software
WHITE PAPER: This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

VM6 Software

Why You Should Consider Hosted Messaging Security
sponsored by Trend Micro GmbH
WHITE PAPER: In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more.
Posted: 25 Sep 2009 | Published: 19 Feb 2009

Trend Micro GmbH

Robot/SCHEDULE Enterprise
sponsored by Help/Systems
WEBCAST: Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
Posted: 24 Sep 2009 | Premiered: Sep 17, 2009

Help/Systems

Citrix XenDesktop: The Best Desktop Delivery System For Today’s Demanding Business Needs
sponsored by Citrix
WHITE PAPER: Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop™ is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
Posted: 11 Sep 2009 | Published: 11 May 2009

Citrix

Optimizing Exchange High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies

Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies

Streamlining Processes of the Solution Provider
sponsored by SAP America, Inc.
WHITE PAPER: Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.
Posted: 07 Aug 2009 | Published: 07 Aug 2009

SAP America, Inc.

eBook: Managed SAP Hosting - Determining If It's Right For Your Business
sponsored by Freudenberg IT
EBOOK: In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.
Posted: 30 Jun 2009 | Published: 01 Jun 2009

Freudenberg IT

Using SLAs to Gain a Competitive Advantage
sponsored by BlueCoat
ANALYST REPORT: This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
Posted: 26 Jun 2009 | Published: 28 Dec 2008

BlueCoat

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Merging Backup and Disaster Recovery (DR) Processes
sponsored by FalconStor Software
WHITE PAPER: This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.
Posted: 16 Jun 2009 | Published: 16 Jun 2009

FalconStor Software

ESG Brief: FalconStor VTL Hyper-Accelerates Backup
sponsored by FalconStor Software
ANALYST BRIEF: Even with the addition of a virtual tape library (VTL) solution to the backup environment, performance bottlenecks caused by inefficiencies on the host side of the backup process remain a challenge. This can now be addressed with an add-on to FalconStor VTL that accelerates backups four to eight-fold and reduces impact on production servers.
Posted: 16 Jun 2009 | Published: 01 May 2009

FalconStor Software

Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on Investment in Only Four Weeks
sponsored by Quantum Corporation
CASE STUDY: How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series..
Posted: 10 Jun 2009 | Published: 09 Jun 2009

Quantum Corporation

Presentation Transcript: Is SaaS the Future of Enterprise Security?
sponsored by Webroot
PRESENTATION TRANSCRIPT: This presentation transcript discusses how The Web has become a primary attack vector most businesses are not yet prepared for. Compliance and data leakage are a growing concern, and the economic downturn is causing every organization to re-evaluate its spending on personnel and IT resources and how SaaS may just be the answer to these
Posted: 04 Jun 2009 | Published: 04 Jun 2009

Webroot

SOA Security: Oracle Web Services Manager
sponsored by Oracle Corporation
DATA SHEET: Companies worldwide are actively implementing service-oriented architectures (SOA), both in intranet and extranet environments. While SOA offers many advantages over current alternatives, deploying networks of web services still presents key challenges...this paper showcases how Oracle's Web Services Manager (WSM) addresses these challenges.
Posted: 14 May 2009 | Published: 14 May 2009

Oracle Corporation

ITS Group Consulting Offers "More 9's" and Killer RTO/RPO with Replay AppImage
sponsored by AppAssure Software, Inc.
CASE STUDY: Replay AppImage's ability to restore messages and systems quickly and with little effort allowed ITS Group to grow its customer base while keeping overhead low.
Posted: 20 Apr 2009 | Published: 19 Mar 2009

AppAssure Software, Inc.

Why Leading SaaS ISVs Choose the Oracle SaaS Platform
sponsored by Oracle Corporation
WEBCAST: Tune in to our panel of technology experts to learn how to build, deploy, and manage a SaaS solution that is architected right from the ground up.
Posted: 19 Mar 2009 | Premiered: Apr 15, 2009, 14:00 EDT (18:00 GMT)

Oracle Corporation

LimelightHD: Transforming the digital media experience with fast delivery of stunning full-screen HD video
sponsored by Limelight Networks, Inc.
PRODUCT LITERATURE: Read this brief paper to learn how with LimelightHD, a revolutionary new service from Limelight Networks, you'll delight viewers with true HD video that renders in amazing clarity and speed over the Internet.
Posted: 06 Mar 2009 | Published: 06 Mar 2009

Limelight Networks, Inc.

The Reference Guide to Data Center Automation
sponsored by Hewlett-Packard Company
EBOOK: This guide explores data center automation - methods through which hardware, software, and processes can work together to streamline IT operations. Modern data center challenges include increasing demands from business units with only limited resources to address those demands.
Posted: 10 Feb 2009 | Published: 10 Feb 2009

Hewlett-Packard Company

Best Practices for VMware ESX Server 3.0 Backup on NetApp
sponsored by NetApp
WHITE PAPER: This document discusses how Network Appliance and VMware ESX Server 3.0 work together to provide an effective backup solution in the Loyola Marymount University (LMU) environment. The goal of the VMware/NetApp solution is to provide a crash-consistent process that takes advantage of snapshot-based backups.
Posted: 30 Jan 2009 | Published: 30 Jan 2009

NetApp

Eliminating Database Downtime When Upgrading from Oracle 8i or 9i to 10g or 11g
sponsored by GoldenGate Software, Inc.
WHITE PAPER: This paper presents a solution that tackles the challenge of upgrading or migrating an Oracle 8i or 9i database to Oracle 10g or 11g - without taking any database downtime. Key technology components used are GoldenGate Software's Transactional Data Management (TDM) software and Oracle's Cross Platform Transportable Tablespace feature.
Posted: 29 Jan 2009 | Published: 29 Jan 2009

GoldenGate Software, Inc.

Dynamic Initiators That Give You the Control You Need
sponsored by MVS Solutions
WHITE PAPER: This paper discusses the initiator requirements, and how ThruPut Manager optimizes and automates batch job queuing and initiation.
Posted: 21 Jan 2009 | Published: 21 Jan 2009

MVS Solutions
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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