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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
151 - 175 of 234 Matches Previous Page  | Next Page
HP Converged Infrastructure: Unleash your potential
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to learn how HP's expertise and technology leadership can help you transform your infrastructure—at your pace—by engineering your IT resources to work better together.
Posted: 04 Mar 2010 | Published: 01 Oct 2009

Hewlett-Packard Company

Presentation Transcript: Helping IT Gain Efficiencies and Reduce Costs - Microsoft System Center
sponsored by Microsoft
PRESENTATION TRANSCRIPT: In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.
Posted: 24 Feb 2010 | Published: 23 Feb 2010

Microsoft

How ASG's MetaCMDB Strategy Enables More Effective BSM
sponsored by ASG Software Solutions
WHITE PAPER: This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

ASG Software Solutions

Reduce IT Cost by Simplifying and Improving Data Center Operations Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

BMC Software, Inc.

E-Book: SOA: Technical Opportunities, Social Challenges
sponsored by Progress
EBOOK: In this paper you will learn how SOA can directly influence the success of your business, which will result from your business’ ability to participate in these new, more dynamic, federated communities. Read on to learn how social orientation is driving both new SOA technology needs and management changes in how technology is delivered and governed.
Posted: 05 Feb 2010 | Published: 05 Feb 2010

Progress

WAN Governance Executive Primer
sponsored by IPANEMA TECHNOLOGIES
WHITE PAPER: Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration.
Posted: 05 Feb 2010 | Published: 05 Feb 2010

IPANEMA TECHNOLOGIES

Purdue Pharma L.P. Deploys DocAve® to Protect and Manage its SharePoint Infrastructure
sponsored by AvePoint, Inc.
CASE STUDY: Purdue Pharma L.P. have an expansive, diverse, and geographically distributed network of employees, partners, and associated firms who must collaborate extensively. See how they turned to DocAve to dramatically reduce time and resources required for granular restores and improve end-user confidence and accelerated Sharepoint adoption.
Posted: 04 Feb 2010 | Published: 04 Feb 2010

AvePoint, Inc.

Top IT Consulting Firm Utilizes DocAve® to Manage SharePoint Infrastructure of Global Banking Organization
sponsored by AvePoint, Inc.
CASE STUDY: Read this case study to see how one of the largest IT consulting firms turned to DocAve solutions to provide their clients a robust solution for their collaborative digital workspace and SharePoint administration needs.
Posted: 04 Feb 2010 | Published: 04 Feb 2010

AvePoint, Inc.

What is Carrier Grade Ethernet?
sponsored by Brocade
WHITE PAPER: This paper explains the fundamentals of Carrier Ethernet and examines how service profiles and Service Level Agreements (SLAs) can be defined in Carrier Ethernet.
Posted: 28 Jan 2010 | Published: 28 Jan 2010

Brocade

IDC White Paper: Key Criteria in Selecting an Enterprise Online PC Backup Solution
sponsored by Iron Mountain
WHITE PAPER: This paper illustrates the top–level benefits of online PC backup. Read this paper to learn more about how to choose an online PC backup solution for your mid-sized organization or enterprise!
Posted: 11 Jan 2010 | Published: 15 Dec 2008

Iron Mountain

IT Managers Struggle to Make the Right Service Desk Choice!
sponsored by Numara Software
ANALYST REPORT: Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.
Posted: 16 Dec 2009 | Published: 16 Dec 2009

Numara Software

Service Management Virtual Simulation (tool)
sponsored by IBM
RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.
Posted: 08 Dec 2009 | Published: 07 Dec 2009

IBM

Building the Efficient Enterprise with Dell, Intel, and VMware vSphere 4
sponsored by Dell, Inc.
WHITE PAPER: With the emergence of standards-based architectures, virtualization, and ubiquitous high-speed connectivity, cloud computing technology is primed to form the basis for a new, highly efficient enterprise IT infrastructure. Read this paper to learn more.
Posted: 30 Nov 2009 | Published: 23 Sep 2009

Dell, Inc.

Distributed IT Infrastructures: Alternative Approaches
sponsored by VM6 Software
WHITE PAPER: This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

VM6 Software

Why You Should Consider Hosted Messaging Security
sponsored by Trend Micro GmbH
WHITE PAPER: In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more.
Posted: 25 Sep 2009 | Published: 19 Feb 2009

Trend Micro GmbH

Robot/SCHEDULE Enterprise
sponsored by Help/Systems
WEBCAST: Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
Posted: 24 Sep 2009 | Premiered: Sep 17, 2009

Help/Systems

Citrix XenDesktop: The Best Desktop Delivery System For Today’s Demanding Business Needs
sponsored by Citrix
WHITE PAPER: Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop™ is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
Posted: 11 Sep 2009 | Published: 11 May 2009

Citrix

Optimizing Exchange High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies

Optimizing Citrix XenApp High Availability - A New Approach
sponsored by Marathon Technologies
WHITE PAPER: Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
Posted: 10 Sep 2009 | Published: 10 Sep 2009

Marathon Technologies

Streamlining Processes of the Solution Provider
sponsored by SAP America, Inc.
WHITE PAPER: Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.
Posted: 07 Aug 2009 | Published: 07 Aug 2009

SAP America, Inc.

eBook: Managed SAP Hosting - Determining If It's Right For Your Business
sponsored by Freudenberg IT
EBOOK: In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.
Posted: 30 Jun 2009 | Published: 01 Jun 2009

Freudenberg IT

Using SLAs to Gain a Competitive Advantage
sponsored by BlueCoat
ANALYST REPORT: This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
Posted: 26 Jun 2009 | Published: 28 Dec 2008

BlueCoat

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Merging Backup and Disaster Recovery (DR) Processes
sponsored by FalconStor Software
WHITE PAPER: This paper describes how continuous data protection (CDP) technology can bridge various DR methodologies to help organizations overcome the challenges of tape and achieve maximum benefits from their IT investments.
Posted: 16 Jun 2009 | Published: 16 Jun 2009

FalconStor Software

ESG Brief: FalconStor VTL Hyper-Accelerates Backup
sponsored by FalconStor Software
ANALYST BRIEF: Even with the addition of a virtual tape library (VTL) solution to the backup environment, performance bottlenecks caused by inefficiencies on the host side of the backup process remain a challenge. This can now be addressed with an add-on to FalconStor VTL that accelerates backups four to eight-fold and reduces impact on production servers.
Posted: 16 Jun 2009 | Published: 01 May 2009

FalconStor Software
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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