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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
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Your Backup Is Not an Archive
sponsored by Symantec Corporation
WHITE PAPER: Data growth, budget pressure, rising service-level requirements, and new technologies like virtualization strain the capabilities of traditional backup and recovery processes, but recent advances in data protection and management unlock an optimized strategy. Read on to learn more.
Posted: 27 Dec 2010 | Published: 27 Dec 2010

Symantec Corporation

Realize Comprehensive Benefits of Hitachi Virtual Storage Platform
sponsored by Hitachi Data Systems
DATA SHEET: Hitachi Data Systems Global Services can help transform your data center and experience the maximum value of your Hitachi Virtual Storage Platform. Read on to learn about the ability to increase value and service levels to business, as well as reduce costs and risks with Hitachi Data Systems Global Services.
Posted: 22 Dec 2010 | Published: 21 Dec 2010

Hitachi Data Systems

The Evolution of the Data Center and the Role of Virtualized Infrastructure and Unified 3D Management
sponsored by Hitachi Data Systems
ANALYST REPORT: In this paper IDC examines Hitachi's new Virtual Storage Platform and Command Suite management software and explains how they speed the benefits of virtualization and dramatically improve the management of the infrastructure while modernizing the storage architecture.
Posted: 22 Dec 2010 | Published: 21 Dec 2010

Hitachi Data Systems

Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Autotask Corporation

Virtualization eGuide
sponsored by Hitachi Data Systems
EGUIDE: 76 of the Fortune 100 trust their data to Hitachi Data Systems, shouldn’t you? The following e-guide showcases how easy it can be to implement virtualization, tiered storage and software to deliver significant economic benefits to the organization.
Posted: 02 Dec 2010 | Published: 02 Dec 2010

Hitachi Data Systems

A Practical Guide to Understanding and Deploying Cloud for the Enterprise
sponsored by Hitachi Data Systems
WHITE PAPER: While the promise of cloud is heady, there is confusion about the different types of cloud, what they actually offer, and which will meet stringent business requirements. Knowing when and how best to deploy cloud is critical. This paper focuses on separating the hype of cloud from the “how to”.
Posted: 01 Dec 2010 | Published: 01 Dec 2010

Hitachi Data Systems

IBM Tivoli System Automation Application Manager
sponsored by IBM
WHITE PAPER: IBM Tivoli® System Automation Application Manager offers unsurpassed capabilities designed to help meet high levels of availability for mission-critical composite business applications, reduce unplanned downtime, improve business flexibility, and meet strict SLAs across complex heterogeneous environments. Read on to learn more.
Posted: 25 Oct 2010 | Published: 24 Jun 2010

IBM

Is Your Load Balancer Cloud-Ready?
sponsored by Citrix
WHITE PAPER: Build a Cloud computing infrastructure with maximum availability, performance and security. This white paper shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology.
Posted: 14 Oct 2010 | Published: 14 Oct 2010

Citrix

BSM in the Cloud with Forrester Research, Part 1: Managing an End-to-End View Made Simple
sponsored by Novell, Inc.
WEBCAST: Take advantage of the flexibility and cost reductions virtualizing your environment brings. Remove the risk of a service impacting event and enjoy further cost reductions in management of your virtualized environment. Watch this Novell webcast to learn more.
Posted: 12 Oct 2010 | Premiered: Oct 12, 2010

Novell, Inc.

The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010

uptime software inc.

E-Book: Smart Virtualization Decisions
sponsored by Dell, Inc. and Intel®
EBOOK: This e-book provides a roadmap to virtualization success for CIOs and strategic IT. Topics include: how to align virtualization with business priorities, virtualization beyond the server has its rewards, maintaining compliance in virtual environments, and futureproofing your virtualization roadmap.
Posted: 15 Sep 2010 | Published: 15 Sep 2010

Dell, Inc. and Intel®

Data Deduplication: An Essential Component of your Data Protection Strategy
sponsored by arcserve
WHITE PAPER: Data Deduplication is a technology that helps organizations balance opposing demands. Disk based backups can be rolled out in order to reduce the backup window and improve recovery time, and deduplication means the investment in those disk based targets is maximized. Continue reading this white paper to learn more.
Posted: 19 Aug 2010 | Published: 01 Jul 2010

arcserve

Remote/Branch Office Data Protection and System Availability
sponsored by arcserve
WHITE PAPER: There are many approaches to remote office data protection and system availability. This paper describes best practices in using available technologies for protection, recovery and availability of remote or branch office systems, applications and data.
Posted: 19 Aug 2010 | Published: 19 Aug 2010

arcserve

Presentation Transcript: Integrating Cloud into Your Infrastructure Planning
sponsored by GoGrid
PRESENTATION TRANSCRIPT: So you've heard all the noise about saving capital by using public cloud computing services, but actually integrating with cloud services requires some careful planning. This transcript covers cloud integration and cloud security considerations, and it will set you up the right way to begin integrating with cloud computing services.
Posted: 12 Aug 2010 | Published: 12 Aug 2010

GoGrid

Data Center Service Management: A New Imperative for Managing Today's Data Centers
sponsored by Emerson Network Power
WHITE PAPER: To appropriately apply the principles of DCSM, a comprehensive enterprise solution must be able to provide significant levels of control over the infrastructure. Aperture VISTA® is the only enterprise-wide solution to be able to deliver all aspects of DCSM with a multidimensional perspective.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

Emerson Network Power

Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers
sponsored by Tenzing Managed IT Services
WHITE PAPER: Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.
Posted: 28 Jun 2010 | Published: 28 Jun 2010

Tenzing Managed IT Services

eBook: IT Handbook - Cross-Platform Virtualization
sponsored by Vizioncore Inc.
EBOOK: Check out the latest issue of the IT handbook, sponsored by Vizioncore, to learn how mixing solutions from different vendors can benefit the performance of your data center. Also in this issue, we'll discuss cross-platform virtualization, management costs, and hypervisor selection.
Posted: 11 Jun 2010 | Published: 11 Jun 2010

Vizioncore Inc.

The Future of Business-Critical Networking
sponsored by Cavalier
WHITE PAPER: Your network must deliver non-stop services to support business operations and be highly scalable to support future growth. It must also address multiple communications needs cost-effectively and flexibly. The communications network must meet the demands of a dynamic business-critical environment. Read this white paper to learn more.
Posted: 20 May 2010 | Published: 20 May 2010

Cavalier

Presentation Transcript: Automating QSYSOPR Messages And Resource Monitoring With Robot/CONSOLE
sponsored by Help/Systems
PRESENTATION TRANSCRIPT: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Read this presentation transcript and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
Posted: 20 May 2010 | Published: 20 May 2010

Help/Systems

The Lucky 7 System i Resources
sponsored by Help/Systems
WHITE PAPER: Robot/CONSOLE©, the System i™ message management and resource monitoring software, can make you and your critical IBM i resources very lucky. With automatic resource monitoring, proactive checking keeps resources running and helps them avoid the unlucky Service Level Agreement (SLA) meeting.
Posted: 03 May 2010 | Published: 03 May 2010

Help/Systems

Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
WEBCAST: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

Podcast: Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
PODCAST: Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

E-Book: Managed SAP Hosting: How to evaluate the providers and ensure a solid SLA
sponsored by itelligence, Inc.
EBOOK: In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Read this e-book to find out why SAP Hosting makes sense for your organization.
Posted: 28 Apr 2010 | Published: 28 Apr 2010

itelligence, Inc.

Forrester Webinar: Taming the Performance Beast
sponsored by Embarcadero Technologies, Inc.
WEBCAST: Smart strategies and tools for database optimization is critical to reduce costs in complex infrastructures and can help organizations defer hardware upgrades, get more out of existing systems, and improve developer and DBA productivity.
Posted: 26 Apr 2010 | Premiered: Apr 26, 2010

Embarcadero Technologies, Inc.

Virtual Data Center E-Zine - Volume 21: Pros and Cons of Moving to the Cloud
sponsored by SearchDataCenter.com
EZINE: Cloud offerings are available today, but the technology and practices are still evolving. Organizations should consider a number of tradeoffs and implications carefully before making the move to the cloud. Learn which issues might make the case for cloud computing and which ones might be deal-breakers.
Posted: 07 Apr 2010 | Published: 07 Apr 2010

SearchDataCenter.com
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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