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SLA

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ALSO CALLED: Service Level Agreements, SLAs
DEFINITION: A service-level agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. Many Internet service providers (ISP)s provide their customers with an SLA. More recently, IS departments in major enterprises have adopted the idea of writing a service level agreement so that services  … 
Definition continues below.
SLAReports
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10 Security Concerns for Cloud Computing
sponsored by Global Knowledge
WHITE PAPER: Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Posted: 17 Mar 2010 | Published: 17 Mar 2010

Global Knowledge

Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
WEBCAST: Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

Podcast: Automating Resource Monitoring with Robot/CONSOLE
sponsored by Help/Systems
PODCAST: Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.
Posted: 28 Apr 2010 | Premiered: Apr 28, 2010

Help/Systems

E-Book: Managed SAP Hosting: How to evaluate the providers and ensure a solid SLA
sponsored by itelligence, Inc.
EBOOK: In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Read this e-book to find out why SAP Hosting makes sense for your organization.
Posted: 28 Apr 2010 | Published: 28 Apr 2010

itelligence, Inc.

Forrester Webinar: Taming the Performance Beast
sponsored by Embarcadero Technologies, Inc.
WEBCAST: Smart strategies and tools for database optimization is critical to reduce costs in complex infrastructures and can help organizations defer hardware upgrades, get more out of existing systems, and improve developer and DBA productivity.
Posted: 26 Apr 2010 | Premiered: Apr 26, 2010

Embarcadero Technologies, Inc.

Virtual Data Center E-Zine - Volume 21: Pros and Cons of Moving to the Cloud
sponsored by SearchDataCenter.com
EZINE: Cloud offerings are available today, but the technology and practices are still evolving. Organizations should consider a number of tradeoffs and implications carefully before making the move to the cloud. Learn which issues might make the case for cloud computing and which ones might be deal-breakers.
Posted: 07 Apr 2010 | Published: 07 Apr 2010

SearchDataCenter.com

MegaPath Site-to-Site MPLS VPN
sponsored by MegaPath Inc.
WHITE PAPER: Your employees in remote locations need the same fast, reliable, secure and cost-effective access to information and applications as your employees at headquarters. MegaPath Site-to-Site MPLS VPN is the simple solution. Read this white paper to learn how to MegaPath Site-to-Site MPLS VPN means more security, more selection, and more service.
Posted: 30 Mar 2010 | Published: 30 Mar 2010

MegaPath Inc.

Virtualize Now with Dell | EMC CX4 and VMware vSphere 4.0
sponsored by Dell | EMC
PRODUCT OVERVIEW: Deploying Dell’s enterprise solutions, including Dell|EMC CX4 Muti-Protocol SANs, 11th generation PowerEdge Virtualization Optimized Servers and Global Infrastructure Consulting Services (GICS) can help organizations confidently deploy, manage and protect your VMware vSphere 4.0 enviornment. Read this paper to learn more!
Posted: 22 Mar 2010 | Published: 03 Nov 2009

Dell | EMC

Presentation Transcript: College of Virtualization - Lessons in Creating a Virtual Infrastructure for Cloud Computing
sponsored by Dell and VMware
PRESENTATION TRANSCRIPT: This presentation transcript discusses the steps essential for creating a virtual infrastructure for cloud computing to improve the delivery of data center applications.
Posted: 22 Mar 2010 | Published: 05 Mar 2010

Dell and VMware

Expert Lessons in Implementing a Cost-Effective Disaster Recovery Plan
sponsored by Dell and VMware
PRESENTATION TRANSCRIPT: This SearchDisasterRecovery.com presentation transcript will give you a crash course on how to implement a cost-efficient disaster recovery plan. You'll hear an overview of disaster recovery and recieve some general advice to get you started on the business and technology considerations that are going to be crucial to you.
Posted: 17 Mar 2010 | Published: 16 Mar 2010

Dell and VMware

Presentation Transcript: College of Virtualization - Lessons in Integrating Data Protection Software
sponsored by Dell and VMware
PRESENTATION TRANSCRIPT: In this SearchStorage.com presentation transcript, you'll see an overview of data protection software. You'll recieve some general advice, business and technology considerations, as well as some deployment considerations and configurations.
Posted: 16 Mar 2010 | Published: 16 Mar 2010

Dell and VMware

Web Content Management: Why SaaS Matters and Why You Should Care
sponsored by Clickability, Inc.
WHITE PAPER: With the move to on-demand applications has come plenty of mudslinging between traditional off-the-shelf-software proponents and SaaS WCM fans. So, how do buyers separate hype from truth? This paper helps answer that question, creating cohesive definitions, and arming buyers with the right questions to consider when making a WCM purchase.
Posted: 10 Mar 2010 | Published: 09 Mar 2010

Clickability, Inc.

Smarter Deduplication with CommVault® Simpana® Software
sponsored by CommVault Systems, Inc.
WHITE PAPER: Business and IT are both struggling with how to protect, monitor, maintain and recover business-critical data when it continues to grow at 30-50 percent per year. Read this white paper to learn how CommVault® Simpana® software provides a holistic approach to data deduplication.
Posted: 08 Mar 2010 | Published: 08 Mar 2010

CommVault Systems, Inc.

HP Converged Infrastructure: Unleash your potential
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to learn how HP's expertise and technology leadership can help you transform your infrastructure—at your pace—by engineering your IT resources to work better together.
Posted: 04 Mar 2010 | Published: 01 Oct 2009

Hewlett-Packard Company

Presentation Transcript: Helping IT Gain Efficiencies and Reduce Costs - Microsoft System Center
sponsored by Microsoft
PRESENTATION TRANSCRIPT: In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.
Posted: 24 Feb 2010 | Published: 23 Feb 2010

Microsoft

How ASG's MetaCMDB Strategy Enables More Effective BSM
sponsored by ASG Software Solutions
WHITE PAPER: This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
Posted: 22 Feb 2010 | Published: 22 Feb 2010

ASG Software Solutions

Reduce IT Cost by Simplifying and Improving Data Center Operations Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

BMC Software, Inc.

E-Book: SOA: Technical Opportunities, Social Challenges
sponsored by Progress
EBOOK: In this paper you will learn how SOA can directly influence the success of your business, which will result from your business’ ability to participate in these new, more dynamic, federated communities. Read on to learn how social orientation is driving both new SOA technology needs and management changes in how technology is delivered and governed.
Posted: 05 Feb 2010 | Published: 05 Feb 2010

Progress

WAN Governance Executive Primer
sponsored by IPANEMA TECHNOLOGIES
WHITE PAPER: Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration.
Posted: 05 Feb 2010 | Published: 05 Feb 2010

IPANEMA TECHNOLOGIES

Purdue Pharma L.P. Deploys DocAve® to Protect and Manage its SharePoint Infrastructure
sponsored by AvePoint, Inc.
CASE STUDY: Purdue Pharma L.P. have an expansive, diverse, and geographically distributed network of employees, partners, and associated firms who must collaborate extensively. See how they turned to DocAve to dramatically reduce time and resources required for granular restores and improve end-user confidence and accelerated Sharepoint adoption.
Posted: 04 Feb 2010 | Published: 04 Feb 2010

AvePoint, Inc.

Top IT Consulting Firm Utilizes DocAve® to Manage SharePoint Infrastructure of Global Banking Organization
sponsored by AvePoint, Inc.
CASE STUDY: Read this case study to see how one of the largest IT consulting firms turned to DocAve solutions to provide their clients a robust solution for their collaborative digital workspace and SharePoint administration needs.
Posted: 04 Feb 2010 | Published: 04 Feb 2010

AvePoint, Inc.

What is Carrier Grade Ethernet?
sponsored by Brocade
WHITE PAPER: This paper explains the fundamentals of Carrier Ethernet and examines how service profiles and Service Level Agreements (SLAs) can be defined in Carrier Ethernet.
Posted: 28 Jan 2010 | Published: 28 Jan 2010

Brocade

IDC White Paper: Key Criteria in Selecting an Enterprise Online PC Backup Solution
sponsored by Iron Mountain
WHITE PAPER: This paper illustrates the top–level benefits of online PC backup. Read this paper to learn more about how to choose an online PC backup solution for your mid-sized organization or enterprise!
Posted: 11 Jan 2010 | Published: 15 Dec 2008

Iron Mountain

IT Managers Struggle to Make the Right Service Desk Choice!
sponsored by Numara Software
ANALYST REPORT: Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.
Posted: 16 Dec 2009 | Published: 16 Dec 2009

Numara Software

Service Management Virtual Simulation (tool)
sponsored by IBM
RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.
Posted: 08 Dec 2009 | Published: 07 Dec 2009

IBM
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SLA DEFINITION (continued): …  for their customers (users in other departments within the enterprise) can be measured, justified, and perhaps compared with those of outsourcing network providers.Some metrics that SLAs may specify include: What percentage of the time services will be available The number of users that can be served simultaneouslySpecific performance benchmarks to which actual performance will be periodically comparedThe schedule for notification in advance of network changes that may affect usersHelp desk response time for various classes of problemsDial-in access availabilityUsage statistics that will be provided. … 
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