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RBC Implements Virtual Agents to Improve Online Customer Experiences
sponsored by [24]7
CASE STUDY: RBC, a large financial services institution, wanted to improve customer relations while reducing the number of calls coming into its contact centers. Access this case study to learn how they implemented virtual agents across their banking, direct investing, and insurance websites to enhance the customer experience and improve their bottom line.
Posted: 24 Oct 2016 | Published: 24 Oct 2016

[24]7

The Banking Industry Architecture Network and TOGAF
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.
Posted: 20 Feb 2012 | Published: 20 Feb 2012

ComputerWeekly.com

Why Data Quality is Vital for Compliance
sponsored by Infogix
EBOOK: This e-book explores ways to create effective risk models in the absence of a universal scale for measuring data quality. You will learn how these models will help you comply with BCBS 239 compliance guidelines by incorporating multiple data points, utilizing reconciliation checks, and more.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

Infogix

Hedge Funds: Overcoming Obstacles to Wireless Productivity
sponsored by BlackBerry
WHITE PAPER: Making wireless solutions a priority for your business will greatly benefit the performance of your network and the critical data living on it. Read this white paper to learn more.
Posted: 04 May 2007 | Published: 01 Jan 2007

BlackBerry

10 Questions to Ask Before Buying an Optimization Solution
sponsored by FICO
WHITE PAPER: This paper outlines the 10 questions you should ask to help you understand the requirements – and avoid the pitfalls – of decision optimization. Read more about the lessons learned from FICO’s extensive work with clients successfully using optimization today.
Posted: 04 Mar 2011 | Published: 04 Mar 2011

FICO

Smarter Customers, Smarter Commerce: Innovations in the Banking Industry
sponsored by IBM
WHITE PAPER: Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.
Posted: 13 Apr 2012 | Published: 13 Apr 2012

IBM

Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World
sponsored by Cisco Systems, Inc.
WHITE PAPER: Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.
Posted: 17 Aug 2012 | Published: 17 Aug 2012

Cisco Systems, Inc.

Lloyds Banking Group
sponsored by Hitachi Data Systems
WHITE PAPER: Following the integration between Lloyds TSB and HBOS in 2009, the newly formed Lloyds Banking Group emerged as the UK’s largest retail bank. Read this white paper to learn how they used virtualisation to ensure its Wholesale Markets and Treasury and Trading (WMTT) department could operate at an enterprise level.
Posted: 09 Dec 2010 | Published: 09 Dec 2010

Hitachi Data Systems

Attachmate Customer Story: National Bank of Abu Dhabi Secures Data in Transit
sponsored by Attachmate Corporation
CASE STUDY: This case study explores how the National Bank of Abu Dhabi ensures their data in transit remains safe and meets all security and compliance regulations with the help of a managed file transfer (MFT) solution. View now to learn more!
Posted: 09 Apr 2013 | Published: 30 Mar 2012

Attachmate Corporation

Optimize Customer Experience to Achieve Competitive Advantage
sponsored by Wipro Technologies
WHITE PAPER: Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: 21 Oct 2009 | Published: 21 Oct 2009

Wipro Technologies
 
 
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