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Shine a Light, Gain Customer Insight
sponsored by SearchCRM
EBOOK: Companies are using marketing automation systems and beacon technologies to gain more information about their customers.
Posted: 12 Feb 2015 | Published: 12 Feb 2015

TOPICS:  CRM | Marketing
SearchCRM

CFO Research - Beyond Numbers: The Challenge of Telling your Company's Story
sponsored by IBM
WHITE PAPER: This white paper explains how a narrative analysis can ultimately help CFOs with their planning and assist company growth.
Posted: 16 Jul 2014 | Published: 31 Jul 2013

IBM

An Overview of Business Process Design
sponsored by TIBCO Software Inc.
WHITE PAPER: This paper, based on a webinar by BPM analyst and blogger Sandy Kemsley, provides an overview of business process design. Topics include BPM standards, BPM and architecture, BPM design patterns and principles, integrating business intelligence and BPM, integrating business rules and BPM
Posted: 13 Mar 2015 | Published: 13 Mar 2015

TIBCO Software Inc.

AIIM Report: Case Management and Business Applications
sponsored by OpenText
WHITE PAPER: This report takes an in-depth look at how these smart business apps are being used, the experience of users, what's driving improved case management, and the feature sets required to implement a modern case management system.
Posted: 29 Dec 2014 | Published: 29 Dec 2014

OpenText

How is the "IT" in ITSM disappearing?
sponsored by FrontRange Solutions Inc.
VIDEO: Why is the 'IT' in ITSM disappearing before our eyes? This video introduces a solution that paves the way for automation-based service management throughout the enterprise.
Posted: 22 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

Meeting the Omni-Channel Marketing Challenge
sponsored by Infor
WHITE PAPER: Learn how an omni-channel marketing strategy can help you deliver an exceptional customer experience at all times.
Posted: 13 Nov 2014 | Published: 13 Nov 2014

Infor

E-guide: BPM Best Practices
sponsored by OpenText
EGUIDE: In this expert e-guide, learn from examples why some believe BPM has no place in legacy modernization efforts while others champion the approach. Additionally, discover how picking the right BPM certification program can build up critical skills and know-how for your IT team.
Posted: 30 Oct 2014 | Published: 30 Oct 2014

OpenText

Decision-Intensive Business Processes in Insurance
sponsored by Progress
WHITE PAPER: A typical insurance organization has over 300 unique business processes, with up to 900 unique activities. As many as 70% of those activities involve decisions. Your organization is making thousands of these decisions a day, in core business processes like policy underwriting and claims processing.
Posted: 30 Jan 2015 | Published: 31 Jul 2014

Progress

Change Management and BPMS
sponsored by IBM
EGUIDE: In this two-part, expert interview with Forrester Research's Connie Moore, learn how to incorporate change management into BPM initiatives, and gain insight and advice from Moore on how to minimize the impact of change in BPM projects.
Posted: 12 Aug 2014 | Published: 12 Aug 2014

IBM

Infographic: Bridging the Gap Between Business and IT
sponsored by IBM
WHITE PAPER: This infographic illustrates the necessity of integration between business and IT, as well as the fundamental disagreements that exist between the two groups.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

IBM
 
 
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