The Risks of Social Media and What Can be Done to Manage Them
sponsored by CommVault Systems, Inc.
WHITE PAPER:
There are both risks and rewards associated with the use of social media in a corporate setting, but one thing is clear: Decision makers can no longer ignore social media management. Read this white paper to learn more about the risks, rewards, and potential pitfalls of social networking
Posted: 21 Jul 2011 | Published: 21 Jul 2011
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E-mail and File Archiving: Benefits, Vendor Selection Criteria, and Best Practices
sponsored by Dell, Inc.
TRANSCRIPT:
An e-discovery preparedness partnership between legal, IT, human resources and records teams can quickly identify basic information management approaches, and then implement those approaches to help dramatically cut storage requirements, costs and risk.
Posted: 21 Jul 2011 | Published: 21 Jul 2011
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San Gorgonio Memorial Hospital cures budget blues with Imation InfiniVault
sponsored by Imation Corp.
CASE STUDY:
Check out this case study to learn how one hospital found an archiving solution that allows the hospital staff to effectively and cost-efficiently back up medical records and patient information. Learn the specs of the storage solution that SGMH implemented, and discover how it saved the company roughly $80,000 over a four year period.
Posted: 02 Feb 2012 | Published: 02 Feb 2012
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CW+: Analyst's take: The benefits of third-party SAP and Oracle support
sponsored by ComputerWeekly.com
WHITE PAPER:
Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support. Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Simplify – Support Services from HP – HP Business Decision Appliance Optimized for MS SQL Server 2008 R2
sponsored by HP and Intel
WHITE PAPER:
Empower your business with self-service analytics, delivering business insights at the speed you need to gain a competitive advantage. Read this resource now.
Posted: 25 May 2011 | Published: 25 May 2011
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Consolidate, Modernize, Virtualize Podcast
sponsored by HP
PODCAST:
Access this essential resource to discover how consolidating, modernizing and virtualizing major IT initiatives can help your organization in the long term by drastically improving cost savings, efficiencies, agility, and enterprise business benefits.
Posted: 08 Nov 2011 | Premiered: 08 Nov 2011
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The reality behind the hype: Government cloud computing
sponsored by ComputerWeekly.com
ANALYST BRIEF:
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud.
Posted: 23 Nov 2011 | Published: 23 Nov 2011
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Retail IT - A Computer Weekly Buyer's Guide
sponsored by ComputerWeekly.com
WHITE PAPER:
Competition has never been so strong and retail organisations are finding they cannot afford to stand still.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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CW+: Analyst's take: Cyber-Ark benefits privileged account management
sponsored by ComputerWeekly.com
WHITE PAPER:
Managing privileged accounts requires balancing accessibility and control while ensuring audit capabilities. Cyber-Ark enables organizations to increase administrator productivity while reducing risk.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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Dodd-Frank Impact on Front Office White Paper
sponsored by Advent Software, Inc
WHITE PAPER:
This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more.
Posted: 06 Dec 2011 | Published: 06 Dec 2011
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Information Governance Online Symposium
sponsored by SearchCompliance.com
VIRTUAL SEMINAR:
We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams.
Posted: 14 Nov 2011 | Premiered: 14 Nov 2011
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Understanding and Mitigating the Legal Risks of Cloud Computing
sponsored by CommVault Systems, Inc.
WHITE PAPER:
Cloud computing can, in fact, be a risky proposition. Check out this white paper to learn how to ensure your organization's safety while harnessing all the benefits of the cloud.
Posted: 12 Jul 2011 | Published: 12 Jul 2011
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Dell E-Mail and File Archive Solution: Satisfy Retention Requirements and Benefit the Bottom Line
sponsored by Dell, Inc.
WHITE PAPER:
This brief product overview examines Dell's E-mail and File Archive solution and the specific storage optimization and compliance benefits it can bring to its customers.
Posted: 10 May 2011 | Published: 10 May 2011
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FAQ Guide: Disk Archive Appliances a Niche Approach to Long-Term Retention
sponsored by Imation Corp.
EGUIDE:
There are two basic types of disk archive appliances that offer solutions to companies of all sizes - but the product class is a small one, and projected growth rates are low. Check out this SearchDataBackup.com E-Guide to find out whether or not an archiving appliance is a good fit for your company.
Posted: 01 Dec 2011 | Published: 01 Dec 2011
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Information Governance Online Symposium -- Next Generation Digital Convergence for All
sponsored by SearchCompliance.com
VIRTUAL SEMINAR:
Health care organizations are not alone in their efforts to convert physical records to electronic files. In this two part course, hear little-known insight from John Weathington, recognized author and compliance and risk management expert.
Posted: 15 Nov 2011 | Premiered: 15 Nov 2011
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Effective Long-term Data Management Strategies
sponsored by Dell, Inc.
WHITE PAPER:
Many organizations do not have an efficient method for handling long term data retention requirements, as all data is saved or data that should be kept is deleted. This exclusive white paper highlights how to bridge the data retention and governance gap to help increase efficiency and reduce costs by enhancing storage and retention processes.
Posted: 27 Jun 2011 | Published: 27 Jun 2011
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Optimizing the Order-to-Cash Process: Managing Documents throughout the Process
sponsored by Dolphin
WHITE PAPER:
This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
Posted: 21 Oct 2009 | Published: 21 Oct 2009
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Netflights.com uses Tealeaf in the call center to help generate 20% of all revenue
sponsored by Tealeaf
CASE STUDY:
To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.
Posted: 04 Nov 2010 | Published: 04 Nov 2010
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Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates
sponsored by Tealeaf
WHITE PAPER:
In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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10 Essential Security Policies
sponsored by Global Knowledge
WHITE PAPER:
Writing a corporate security policy might seem complex, but ultimately it is a collection of many small policies. These ten security policies (or sub-policies) are essential to every organization, regardless of size, location, age, mission, or the product or service produced, and are presented here (in no particular order).
Posted: 26 May 2011 | Published: 26 May 2011
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7 Best Practices for Speech Analytics
sponsored by Autonomy, an HP company
WHITE PAPER:
Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.
Posted: 28 Dec 2011 | Published: 28 Dec 2011
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Your Complete Solution to Store, Manage, and Archive Unstructured Data
sponsored by Dell, Inc.
WHITE PAPER:
This brief whitepaper discusses how Dell and Symantec have teamed up to provide a comprehensive solution for your organization's archiving needs. Read on to see how Dell's DX Object Storage Platform and Symantec's Enterprise Vault can provide your organization with a centralized, integrated content archiving solution.
Posted: 04 May 2011 | Published: 04 May 2011
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The Social CRM Playbook
sponsored by SugarCRM Inc.
WHITE PAPER:
This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.
Posted: 01 Sep 2011 | Published: 01 Sep 2011
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Log Management: How to Develop the Right Strategy for Business and Compliance
sponsored by Dell SecureWorks UK
WHITE PAPER:
Organizations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process.
Posted: 23 Aug 2010 | Published: 23 Aug 2010
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Data Archiving: The First Step Toward Managing the Information Lifecycle
sponsored by Dolphin
WHITE PAPER:
Read this white paper for a discussion of the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin’s best‐practices approach to an effective, long-term ILM strategy.
Posted: 25 Feb 2010 | Published: 25 Feb 2010
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Storage for Electronic Health Care Systems
sponsored by SearchHealthIT.com
EGUIDE:
With all of the uncertainty surrounding electronic health records, one thing is for sure: Healthcare facilities will be storing more data, with more protection and for a longer period of time. In this e-guide, learn how to accomplish comprehensive patient data storage without breaking the bank.
Posted: 18 Aug 2011 | Published: 18 Aug 2011
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5 ways to increase online self-service adoption for financial services
sponsored by Tealeaf
WHITE PAPER:
Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy
sponsored by SugarCRM Inc.
WHITE PAPER:
Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
Posted: 08 Nov 2010 | Published: 08 Nov 2010
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Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates
sponsored by Tealeaf
WHITE PAPER:
To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER:
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Customer Experience Management Best Practices For Retail: Five Ways to Increase Conversion and Adoption Rates
sponsored by Tealeaf
WHITE PAPER:
In today's economy, no online retailer can afford to postpone investing in the online customer experience. Retailers need to take immediate steps to ensure they understand the experience of their customers who are transacting online. Read this white paper to learn the retail customer experience management best practices.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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The Social Contract: Customers, Companies, Communities, Conversations in the Age of the Collaborative Relationship
sponsored by SAP America, Inc.
EBOOK:
This expert e-book takes an in-depth look at how industry leaders are using social media to build better relationships with their customers. Inside, learn the ways that customer communities are impacting how companies do business, as well as the importance of harnessing this power for constructive dialog.
Posted: 25 Jul 2011 | Published: 25 Jul 2011
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