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Real-time CRM Analytics

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Smarter Analytics: Predict your Customer's Next Best Action
sponsored by IBM
VIDEO: Find out how you can maximize the value of customer relationships with help from an analytics tool.
Posted: 11 Jul 2014 | Premiered: 30 Sep 2012

IBM

The Artistry Behind a Reliable Sentiments Engine
sponsored by Attensity
WHITE PAPER: Unfortunately, the value of sentiment analysis has been called into question due to the lack of accuracy in keyword-based approaches—so when it comes down to it, what does it take it improve the mechanics of sentiment analysis? Read the following white paper to find out how.
Posted: 19 Aug 2014 | Published: 19 Aug 2014

Attensity

Mid-market-analytics
sponsored by QlikTech, Inc.
WHITE PAPER: The following report explores how mid-sized companies are harnessing the power of business analytics to exploit more data, equip more business users with decision support, and ultimately, deliver substantial performance improvements. Read on to learn how you can too.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

QlikTech, Inc.

Leverage Analytics to Improve Prospect Qualification and Predict Sales Success
sponsored by Oracle Corporation
RESEARCH CONTENT: According to recent research from CSO Insights, much of sales reps' time continues to be wasted on poorly qualified "opportunities." In this research report, learn how to effectively leverage data (both internal and external) and analytics to better predict sales success and cut down on selling time.
Posted: 20 Aug 2014 | Published: 20 Aug 2014

Oracle Corporation

The Business of Social Business
sponsored by IBM
WHITE PAPER: The following white paper outlines many of the challenges associated with social media and how to overcome them. Gain expert advice on how companies today are utilizing social media to their advantage.
Posted: 15 Nov 2013 | Published: 15 Nov 2013

IBM

Customer Strategies & Technologies Summit 2014
sponsored by Gartner
BROCHURE: View this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.
Posted: 04 Feb 2014 | Published: 31 Dec 2013

Gartner

Analytics that drive high impact customer-focused enterprises
sponsored by IBM
WEBCAST: Join Rebecca Wormleighton, Product Marketing Manager, IBM, in this webcast as she artfully explains how to successfully leverage analytics across your customer service organization to build a customer focused enterprise.
Posted: 13 Dec 2013 | Premiered: Dec 13, 2013

IBM

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications
sponsored by IBM
WHITE PAPER: This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
Posted: 15 Nov 2013 | Published: 31 Oct 2013

IBM

Small businesses compete in e-commerce with same day shipping
sponsored by IBM
EGUIDE: Access this expert e-guide to uncover a solution to customer demand for same-day-shipping and how CRM has changed the entire customer experience.
Posted: 22 Nov 2013 | Published: 22 Nov 2013

IBM

Omni-Channel Customer Service Demands the Intelligent Contact Center
sponsored by KANA
WHITE PAPER: In order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA
 
 
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