This must-read report analyses the role and challenges of the CIO and offers guidance for career development, influencing the business and becoming part of the executive management team.
Access this study to learn more about how today's businesses approach information management. Discover fascinating findings that illustrate the importance of leverageing Enterprise Information Management (EIM).
ISACA recently unveiled the results of its 2010 survey "Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety." This white paper discusses many of the risks associated with such actions and provides recommendations for enterprises dealing with such challenges.
With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.
Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects.
This survey report examines the usage of open source solutions within the BI and data warehousing market, describes what software is being deployed and presents the benefits and challenges of adopting open source technologies. Learn the rationale, practices and benefits that are driving use of open source as an alternative to traditional vendors.
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
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