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Quality Control

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ALSO CALLED: Data Quality Control, Total Quality Management, TQM, Quality Standards
DEFINITION: Quality of Experience (QoE or QoX) is a measure of the overall level of customer satisfaction with a vendor. QoE is related to but differs from Quality of Service(QoS), which embodies the notion that hardware and software characteristics can be measured, improved and perhaps guaranteed. In contrast, QoE expresses user satisfaction both objectively and subjectively. The QoE paradigm can be applied to  … 
Definition continues below.
Quality ControlReports
76 - 98 of 98 Matches Previous Page  |  Next Page
Controlling Risk: Quality Management for SAP® Implementations and Upgrades
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper summarizes the benefits of using HP software throughout the SAP application lifecycle, while focusing primarily on ensuring a smooth implementation, upgrade and go live with SAP applications.
Posted: 07 Nov 2008 | Published: 07 Nov 2008

Hewlett-Packard Company

Agile Development: A Manager's Roadmap for Success
sponsored by VersionOne Inc.
WHITE PAPER: This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...
Posted: 02 Oct 2008 | Published: 26 Sep 2008

VersionOne Inc.

Architectural Quality: Design, Development and Testing Rules
sponsored by hello2morrow, Inc.
WHITE PAPER: Read this white paper and explore essential architectural quality rules and their individual considerations. Discover a tool that enforces the most important rules automatically during development.
Posted: 29 Sep 2008 | Published: 24 Sep 2008

hello2morrow, Inc.

Multiple Job Scheduling Environments
sponsored by RevSoft
WHITE PAPER: Most companies have separate Environments for their Enterprise Resource Planning. In this paper learn how Rev Scheduler comes shipped with multiple Environments so even at initial installation you have a multiple Environment Scheduler in place.
Posted: 10 Sep 2008 | Published: 09 Sep 2008

RevSoft

Whirlpool: Quality Means Loyalty
sponsored by SAS
CASE STUDY: Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.
Posted: 10 Sep 2008 | Published: 05 Sep 2008

SAS

Quality of Service (QoS) in High-Priority Applications
sponsored by Transition Networks, Inc.
WHITE PAPER: This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.
Posted: 08 Sep 2008 | Published: 05 Sep 2008

Transition Networks, Inc.

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

The Need for SOA to Achieve Flexibility and Agility within Plant Operations
sponsored by Apriso Corporation
WHITE PAPER: This white paper offers a check list that manufacturers can use for evaluating and comparing alternative Manufacturing Execution Systems (MES), Warehouse Management Systems (WMS) and Quality Management Systems (QMS).
Posted: 29 Aug 2008 | Published: 28 Aug 2008

Apriso Corporation

Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness
sponsored by LogiGear Corporation
WHITE PAPER: This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing.
Posted: 04 Aug 2008 | Published: 01 Jan 2006

LogiGear Corporation

Tableau and Intelligent Capital Allocation for Wireless Telecom Infrastructure
sponsored by Tableau Software
CASE STUDY: In this case study learn how FiberTower Corporation used Tableau's "visual analysis" to find and implement an application that simplified the analysis of optimal capital investments.
Posted: 30 Jul 2008 | Published: 01 Jan 2007

Tableau Software

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
sponsored by Teleformix
WHITE PAPER: Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: 11 Jul 2008 | Published: 01 Jul 2007

Teleformix

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
sponsored by Teleformix
DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: 11 Jul 2008 | Published: 01 Jul 2008

Teleformix

Telecom Switches Emphasis: Preliminary Analysis of the 2007 Telecom Industry Survey
sponsored by IBM
WHITE PAPER: As revenues from traditional telecom services decline, the continual erosion of technology barriers to adjacent industries offers the prospect of new markets for telecom providers.
Posted: 14 May 2008 | Published: 01 Oct 2007

IBM

RTSP: One of the Foundations of Convergence
sponsored by F5 Networks
WHITE PAPER: Real-Time Streaming Protocol (RTSP) is a foundation for the current convergence of communications. When implementing RTSP, the multiple port and protocol nature of RTSP makes streaming audio/video difficult to manage. This white paper explains it.
Posted: 28 Apr 2008 | Published: 01 Sep 2007

F5 Networks

Inventory Optimization Can Increase Your Profitability
sponsored by IBS, International Business Systems
WHITE PAPER: The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.
Posted: 03 Apr 2008 | Published: 01 Oct 2007

IBS, International Business Systems

Verint Solutions in Action AAA Washington: A Case Study
sponsored by Verint Systems
CASE STUDY: ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.
Posted: 03 Apr 2008 | Published: 01 Dec 2006

Verint Systems

Top 10 Tips on Getting Started with Speech Analytics
sponsored by Verint Systems
WHITE PAPER: By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.
Posted: 03 Apr 2008 | Published: 01 Dec 2007

Verint Systems

Enterprise Strategies to Improve Application Testing: Optimized Test Environments Speed the Deployment of Reliable Applications
sponsored by IBM
WHITE PAPER: Princeton Softech Optim™ enables IT organizations to meet even the most complex application testing challenge by providing all the fundamental components of an effective test data management strategy.
Posted: 14 Mar 2008 | Published: 01 Dec 2005

IBM

Reducing risk through requirements-driven quality management: An end-to-end approach
sponsored by HP
WHITE PAPER: When IT initiates a project, the department makes a commitment to the business to ensure quality and success when it is deployed. Learn how requirements management helps IT quantify project risks and make informed decisions about resource allocation.
Posted: 22 Feb 2008 | Published: 01 Feb 2008

HP

Scalable Data Quality: A Seven Step Plan for Any Size Organization
sponsored by Melissa Data Corp
WHITE PAPER: No matter the size of your business, data quality is an absolute requirement for success. Learn the seven steps you need to develop a plan for data quality - one that scales to your growing business needs.
Posted: 07 Jun 2007 | Published: 01 Jun 2007

Melissa Data Corp

Infor VISUAL Quality Management: Quality Assurance to Suit Your Business Needs
sponsored by Infor
DATA SHEET: Infor VISUAL Quality Management is an extended enterprise quality management system that helps you increase productivity while maintaining and improving quality.
Posted: 10 Nov 2006 | Published: 01 Jan 2004

Infor

Delivering Applications with Confidence: Using Continuous Integrated Testing
sponsored by Compuware Corporation
WHITE PAPER: Learn about continuous integrated testing (CIT) as an alternative to the traditional unit and functional testing approach that allows development and QA to work together, enabling more efficient production of quality applications.
Posted: 15 May 2006 | Published: 01 Mar 2006

Compuware Corporation

Journey towards Zero Defects: Challenges, Best Practices and Testing Models
sponsored by Wipro Technologies
WHITE PAPER: Organizations face different challenges at different levels of testing maturity. Testing Maturity Model (TMM) and Test Process Improvement (TPI) are two of the contemporary testing maturity models discussed in this paper.
Posted: 10 Nov 2005 | Published: 01 Nov 2005

Wipro Technologies
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QUALITY CONTROL DEFINITION (continued): …  any consumer-related business or service. It is often used in information technology (IT) and consumer electronics.To some extent, QoE is user-dependent because some customers are easier to please than others. The best QoE evaluations are obtained by polling or sampling a large number of subscribers. Major factors that affect QoE include cost, reliability, efficiency, privacy, security, interface user-friendliness and user confidence. Environmental variables that can influence QoE include the user's terminal hardware (for example, hard-wired or cordless telephone set), the working environment … 

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