Profile Customers

WHITE PAPER: The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

WHITE PAPER: Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

ANALYST REPORT: Forrester Consulting evaluated issues surrounding the assurance of critical business services and applications. In surveying more than 150 IT professionals, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions.

Posted: 09 Jun 2011 | Published: 09 Jun 2011

WHITE PAPER: This paper will address the key drivers for this market shift and includes real-world case studies from organizations that have made the move to phone-based authentication. It also introduces PhoneFactor, the leading provider of phone-based multi-factor authentication.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: Read this paper to learn how the right application monitoring solution can help to protect revenue by monitoring the quality and timeliness of mission-critical applications. Quickly prioritize, triage and diagnose performance issues for better user satisfaction. 

Posted: 09 Jun 2011 | Published: 09 Jun 2011

WHITE PAPER: This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

WHITE PAPER: Read this paper to learn more about HP's business processes services.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: Read this paper to learn about the ways in which online marketing systems can boost sales and drive rapid top-line growth through showcasing your entire spectrum of products and services.

Posted: 27 Dec 2011 | Published: 27 Dec 2011

WHITE PAPER: This new What Works! e-book explores best practices for effectively engaging prospects in a virtual environment to shorten the sales cycle, beat the competition and close more business.

Posted: 13 Jan 2012 | Published: 13 Jan 2012

EBOOK: This e-book contains discussion and debate around where procurement can and should be setting its sights for the year 2020 and beyond. The primary objective of this resource is to initiate a dialogue on the future of procurement and to create a road map for how to get there.

Posted: 09 Jan 2012 | Published: 09 Jan 2012