IT Services  >   IT Management Services  >  

Problem Tracking

RSS Feed    Add to Google    Add to My Yahoo!
Problem Tracking Reports
 
Why Your Current Service Desk is Failing Your Business
sponsored by CA Technologies.
WHITE PAPER: This white paper describes the qualities a service desk needs to be successful and the five elements of a good one.
Posted: 21 Mar 2013 | Published: 30 Sep 2012

CA Technologies.

All the Help Desk You Need
sponsored by N-able Technologies
WHITE PAPER: This informative guide explores one company's help desk manager platform and how it can enhance your services.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

N-able Technologies

The Next Generation of Service Desks
sponsored by CA Technologies.
WHITE PAPER: This white paper takes you through the role and function of the next generation of service desks.
Posted: 24 Feb 2015 | Published: 31 Dec 2014

CA Technologies.

Help Desk Best Practices
sponsored by LabTech Software
EBOOK: Explore the top 5 help desk best practices every service provider should be aware of to ensure responsive and timely support for your clients when issues do arise.
Posted: 19 Jul 2013 | Published: 21 Jan 2015

LabTech Software

Scale Your MSP Business with Your Service Desk
sponsored by CA Technologies.
WHITE PAPER: This white paper provides advice on how you can optimize your service desk for improved IT management and customer relations.
Posted: 12 Mar 2015 | Published: 31 Dec 2014

CA Technologies.

N-able Help Desk Manager: Free 30-Day Trial
sponsored by N-able Technologies
SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014

N-able Technologies

SDI: Next Level Service Desk Strategies
sponsored by Citrix Online UK
EGUIDE: This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.
Posted: 01 Jun 2011 | Published: 01 Jun 2011

Citrix Online UK

One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: Sep 22, 2011

Nimsoft, Inc.

Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Posted: 16 Sep 2009 | Published: 16 Sep 2009

LogMeIn, Inc.

Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement