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Prepaid Loyalty: Fact or Fiction?
sponsored by Amdocs Management LTD
WHITE PAPER: Achieving customer loyalty is a business goal shared by virtually every service provider. Prepaid subscribers present a greater challenge because the business model has no contracts or commitments. This paper examines the business and marketing strategies that service providers can deploy to create and build loyalty among prepaid customers.
Posted: 17 Sep 2009 | Published: 17 Sep 2009

Amdocs Management LTD

The Future of the Cloud has Arrived
sponsored by BMC Software
WHITE PAPER: This whitepaper covers the importance of your IT department embracing the cloud so they can use the technology to go above and beyond what you had hope to get from it.
Posted: 18 Dec 2013 | Published: 18 Dec 2013

BMC Software

Exploring Business and IT Friction: Myths and Realities
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
Posted: 27 Feb 2014 | Published: 17 Apr 2013

BMC Software, Inc.

Special Report on Cisco
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This special nine-page report from Computer Weekly, updated for 2014, analyses the challenges facing Cisco, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: 17 Jan 2014 | Published: 17 Jan 2014

ComputerWeekly.com

Achieving Actionable Insights from IT Operations Big Data
sponsored by IBM
VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

IBM

CentraStage Chosen by London Grid for Learning to Manage 2,500 Schools Across the Capital
sponsored by CentraStage
CASE STUDY: This brief case study explores the success of IT management and remote support technology helped one organization deliver secure and effective IT services to their users.
Posted: 11 Mar 2014 | Published: 11 Mar 2014

CentraStage

What can go wrong with firmware updates: What unauthorized support providers don’t tell you - Manufacturing industry customer
sponsored by Hewlett-Packard Company
CASE STUDY: This case study describes what can go wrong with firmware updates when relying on Unauthorized Support Providers (USPs), and reveals how this strategy led the way for disaster in one real-world organization.
Posted: 24 Jan 2014 | Published: 30 Nov 2013

Hewlett-Packard Company

Managed Service Provider Attributes Growth to the ConnectWise Community
sponsored by ConnectWise
CASE STUDY: Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to managed services.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

ConnectWise

The North and East London Commissioning Support Unit (CSU) transforms IT support for GPs’ with CentraStage
sponsored by CentraStage
CASE STUDY: This case study explores one company's success in implementing effective managed services solutions and how it greatly improved visibility of the IT estate, control over what the organization supports, and task automation.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

CentraStage

Bridging Telecom and the web
sponsored by Alcatel-Lucent
WEBCAST: This informative webcast examines an application solution that leverages the full power of the IMS to deliver telecom capabilities as a web service. Tune in and find out how this can help your organization significantly improve productivity and efficiency.
Posted: 09 Oct 2013 | Premiered: Oct 9, 2013

Alcatel-Lucent
 
 
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