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Prepaid Loyalty: Fact or Fiction?
sponsored by Amdocs Management LTD
WHITE PAPER: Achieving customer loyalty is a business goal shared by virtually every service provider. Prepaid subscribers present a greater challenge because the business model has no contracts or commitments. This paper examines the business and marketing strategies that service providers can deploy to create and build loyalty among prepaid customers.
Posted: 17 Sep 2009 | Published: 17 Sep 2009

Amdocs Management LTD

University of North Texas System Debuts IT Shared Services in the Cloud
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces an ITSM solution that utilises the cloud, and  eliminates traditional infrastructure management pain points.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

Cloud Migration: A Security Architect Case Study
sponsored by CenturyLink Technology Solutions
WHITE PAPER: This use case describes CenturyLink's partnership with a global shipping and logistics firm looking to adopt cloud technologies to lower IT support costs and refocus its resources.
Posted: 15 Oct 2014 | Published: 15 Oct 2014

CenturyLink Technology Solutions

HEAT Service Management Trial
sponsored by FrontRange Solutions Inc.
SOFTWARE DEMO: Click on the link to gain access to a software demo from FrontRange.
Posted: 17 Jul 2014 | Premiered: 17 Jul 2014

FrontRange Solutions Inc.

Case Study SAIT Polytechnic
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces a solution that streamlines and automates student and staff support across different teams and service desks.
Posted: 21 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

Use Telepresence to Improve 5 Essential Areas of Your Organization
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper describes a video communications solution for organizations that need to collaborate from a distance, but still desire the benefits of in-person interaction. Read more to learn how telepresence can enhance your business's day-to-day operations.
Posted: 08 Jul 2014 | Published: 31 Dec 2012

Cisco Systems, Inc.

Carrier Grade Reliability: What a Difference a '9' Makes!
sponsored by Wind River Systems, Inc.
WHITE PAPER: This white paper discusses the challenges that telecom service providers grapple with as they attempt to maintain service and network availability while continuing to refine their networks and introducing new network-based functions, such as network function virtualization.
Posted: 03 Oct 2014 | Published: 29 Sep 2014

Wind River Systems, Inc.

NetApp Speeds Service Delivery with ITSM Platform
sponsored by ServiceNow
VIDEO: NetApp was facing a harsh reality -- their services weren't meeting their customers' demands. In this video, learn how NetApp was able to reduce service delivery time from 15 days to mere hours with an IT service management (ITSM) platform.
Posted: 03 Sep 2014 | Premiered: 30 Jul 2014

ServiceNow

Journey to IT-as-a-Service Powered by Software-Defined Data Centers: An Executive Summary
sponsored by VMware, Inc.
WHITE PAPER: Business demands today are 24/7. This exclusive whitepaper explores the role IT-as-a-Service can play in meeting these demands.
Posted: 08 Oct 2014 | Published: 12 Sep 2013

VMware, Inc.

Your Guide to Improving Service Integration
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the importance of a single platform IT service desk.
Posted: 24 Jun 2014 | Published: 12 Mar 2014

Pangea Systems
 
 
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