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Performance Indicators

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2010 Asset Management Operations and Compensation Survey Findings
sponsored by Advent Software, Inc
WHITE PAPER: In this survey you will learn how asset management has changed over the years and the different challenges asset management professionals have been facing.
Posted: 18 May 2011 | Published: 17 May 2011

Advent Software, Inc

Optimizing the Virtual Environment
sponsored by uptime software inc.
WHITE PAPER: In this white paper, you'll find both the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors. In the end, you'll have a clear idea of what solutions will work for you.
Posted: 29 Sep 2010 | Published: 29 Sep 2010

uptime software inc.

CIO2CIO Global Research Study: Business Intelligence and Master Data Management (MDM)
sponsored by SAP America, Inc.
WHITE PAPER: This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.
Posted: 18 Jun 2008 | Published: 01 Jul 2007

SAP America, Inc.

Workforce Data in the Boardroom - Communicating Metrics to Boards of Directors
sponsored by SuccessFactors
WHITE PAPER: This resource offers insight to help you communicate workforce performance and productivity data to senior executives using the right human capital metrics.
Posted: 26 Feb 2014 | Published: 30 Sep 2011

SuccessFactors

JBoss Operations Network: Measuring Business Impact and ROI
sponsored by Red Hat
WHITE PAPER: In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.
Posted: 16 Feb 2011 | Published: 16 Feb 2011

Red Hat

Metrics That Matter: An Intelligent Approach for IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
Posted: 24 Jan 2014 | Published: 24 Jan 2014

Autotask Corporation

Business Analytics: Helping You Put an Informed Foot Forward
sponsored by SAS
WHITE PAPER: What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

SAS

The Oracle SOA Governance Solution
sponsored by Oracle Corporation
DATA SHEET: Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution.
Posted: 14 May 2009 | Published: 14 May 2009

Oracle Corporation

Measuring the Business Impact of Support
sponsored by Citrix Online UK
WHITE PAPER: Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Posted: 16 Jul 2010 | Published: 16 Jul 2010

Citrix Online UK

Multichannel Contact Centers: Metrics and Realities
sponsored by Five9
EGUIDE: This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
Posted: 03 Jun 2014 | Published: 03 Jun 2014

Five9
 
 
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