Get an insider's look with this rich white paper, which demonstrates the pros and cons of today's hottest ITSSM tools. After learning the strengths and weaknesses of a variety of programs from an unbiased source, I&O managers will have the right information to better support the production environment.
This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
This white paper is an excellent resource for both IT service providers and MSPs, discussing the process and advantages of moving to a model with consistent monthly fees, as well as providing an overview of the current MSP market.
This expert e-guide explains why architecting a new platform that meets everyone's needs is vital for today's organizations. Find out how the focus should be on data centralization and explore platforms that are providing the access remote employees want with the support IT can manage.
Legacy IT service management (ITSM) tools designed for on-premise data centers aren't effective for managing cloud centric applications and infrastructures. Companies are adopting multiple open source and point systems to manage specific aspects of their cloud infrastructure. This white paper describes how ITSM suites are changing.
Providing the platforms to support online applications is a must for most organisations. For those pursuing a career in IT and seeking to gain the necessary accreditations, there are higher salaries on offer and an opportunity to be part of the future of IT, say analysts Bob Tarzey and Bernt Østergaard.
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