PSA Software

WHITE PAPER: This paper examines how professional services automation (PSA) software enables managed service providers to manage their businesses more proactively, standardize and automate processes to save time, deliver effective customer service, and much more.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

ANALYST REPORT: This IDC study uses the IDC MarketScape model to assess the capabilities of vendors to support midrange to complex process improvement scenarios using business process management (BPM) software.

Posted: 05 Dec 2011 | Published: 05 Dec 2011

WHITE PAPER: Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: How can IT organizations deliver applications that are more aligned with business needs, budgets, and schedules? This paper will explore best practices—both at the enterprise and project level—to capture and manage well-defined application requirements.

Posted: 21 Nov 2011 | Published: 21 Nov 2011

WHITE PAPER: We believe that Testing is at a key juncture in its development as a Profession. The demonstrable consequences of this approach are now very clear  - hidden, often major, costs in the  development  lifecycle of code arising both from the costs of fixing defects, and from the costs of managing change late in the lifecycle.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Recent news from the Bank of England now places a swift economic recovery in real doubt. The UK economy actually slipped into negative growth in the final quarter of 2010, and even the most optimistic forecasts predict economic recovery over the coming years to be sluggish at best.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Borrowed from the Japa nese term for “chatter,” pecha kuchahas been praised as the new way to communicate in business.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: Explore the results of a recent IDG survey gauging IT leaders’ perspectives on technology escrow agreements with software vendors, as well as the importance of including verification services within them.

Posted: 04 Jan 2012 | Published: 04 Jan 2012

WHITE PAPER: Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

ANALYST BRIEF: This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.

Posted: 05 Jan 2012 | Published: 05 Jan 2012