PRM Software

WHITE PAPER: Borrowed from the Japanese term for “chatter,” pecha kuchahas been praised as the new way to communicate in business.

Posted: 20 Oct 2011 | Published: 27 Oct 2010

WHITE PAPER: Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.

Posted: 11 Oct 2012 | Published: 11 Oct 2012

WHITE PAPER: Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.

Posted: 10 Dec 2012 | Published: 10 Dec 2012

WHITE PAPER: Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.

Posted: 11 Feb 2013 | Published: 11 Feb 2013

WHITE PAPER: This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.

Posted: 26 Dec 2012 | Published: 30 Nov 2012

WHITE PAPER: In today's interconnected world, opportunities are seemingly endless, but the competition is at an all time high. As a result, businesses need a cost-effective approach and to select the best service method. View this white paper to learn more about how to manage your applications, so you get the most for your money.

Posted: 20 Feb 2013 | Published: 20 Feb 2013

WHITE PAPER: In today's interconnected world, opportunities are seemingly endless, but the competition is at an all time high. As a result, businesses need a cost-effective approach and to select the best service method. View this white paper to learn more about how to manage your applications, so you get the most for your money.

Posted: 03 Apr 2013 | Published: 03 Apr 2013

WEBCAST: Think Agile BPM is not for you because you don't have simple processes that follow the same path every time? Think again. This webcast illustrates how Agile BPM allows you to get results by striking the right balance between structure and flexibility in processes how Fujitsu's Agile BPM solution can help you to achieve that goal.

Posted: 03 Jan 2011 | Premiered: Jan 3, 2011

WHITE PAPER: This paper will guide you through the process of understanding organizational requirements, which will dictate which software is the best fit to meet your needs and accomplish your goals. Based on these organizational requirements, we provide an evaluation checklist to evaluate various solutions.

Posted: 04 Nov 2011 | Published: 04 Nov 2011

WEBCAST: Download this webcast and learn how applications today are growing more and more complex with an increased risk of error and what you can do to prevent this.

Posted: 28 Aug 2009 | Premiered: Aug 28, 2009

CASE STUDY: The Miami Herald Media Company used the DataFlux data quality and data integration platform to improve and enhance the data that drives its Database Marketing division.

Posted: 28 Feb 2011 | Published: 28 Feb 2011

DATA SHEET: IBM Rational Quality Manager offers two views on the individual user’s dashboard: A work-item list that shows a tester what work has been assigned to him or her, and a team event log that updates automatically as activities occur/progress. Together these views help ensure that everyone is on the same page.

Posted: 14 Dec 2010 | Published: 14 Dec 2010

WHITE PAPER: With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.

Posted: 22 Mar 2011 | Published: 01 Feb 2010

PRODUCT LITERATURE: Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers.

Posted: 15 Nov 2007 | Published: 01 Jul 2007

WHITE PAPER: For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

CASE STUDY: Dell is planning to upgrade its 100,000 desktop and portable computers to the Windows® 7 operating system to reduce desktop management costs and enhance data security. Read this case study to learn more about Dell's business needs as well as the features and benefits achieved from Microsoft's solutions.

Posted: 25 Nov 2009 | Published: 25 Nov 2009

WHITE PAPER: This white paper describes a tested and validated storage solution for a 3000 mailbox Exchange 2007 environment with Single Copy Cluster in a high availability clustering mechanism based on the Microsoft Cluster Service shared storage.

Posted: 27 Aug 2008 | Published: 27 Aug 2008

WHITE PAPER: This document provides information on Dell's PowerVault MD3000i Plus MD1000 storage solution for Microsoft Exchange Server 2007, based on Microsoft Exchange Solution Reviewed Program (ESRP) Storage program.

Posted: 27 Aug 2008 | Published: 27 Aug 2008

PRODUCT DEMO: Organizations moving towards Service-Oriented Architecture must manage their services from development to deployment. This demo shows how Rational Team Concert, Rational Asset Manager, and WebSphere Service Registry and Repository provide a comprehensive, integrated solution for organizations looking to realize SOA.

Posted: 06 Oct 2009 | Premiered: 06 Oct 2009

WHITE PAPER: When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business.

Posted: 13 Mar 2008 | Published: 01 Jan 2007

WHITE PAPER: This white paper provides an architectural overview and configuration guidelines for deploying Microsoft SQL Server 2005 x64 SP2 with Microsoft Windows Server® 2008 x64 Enterprise or Standard Edition on Dell PowerEdge servers with Dell PowerVault.

Posted: 27 Aug 2008 | Published: 27 Aug 2008

WEBCAST: In this webcast, AbitibiBowater, the eighth largest publicly traded pulp and paper manufacturer in the world, shares how they successfully virtualized mission-critical Oracle solutions such as JD Enterprise One, Oracle Databases and Oracle Business Intelligence data warehouses.

Posted: 15 Oct 2010 | Premiered: May 6, 2010

WHITE PAPER: This article gets dangerously close to real artificial intelligence (AI). All intelligent agents need to have a basic ability to perceive their environment and some means of navigating and moving within the world around them-be it real or otherwise. Read on to learn more about AI.

Posted: 17 Aug 2009 | Published: 11 Jun 2009

BOOK: This guide addresses challenges that pressure engineering teams to reduce the cost and time of testing, provides insight into how test managers and engineers are overcoming these challenges, and offers guidelines on building modular, software-defined...

Posted: 19 Feb 2008 | Published: 01 Jan 2006