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ALSO CALLED: Partner Relationship Management Software
DEFINITION: Web-based applications that enable companies to customize and streamline administrative tasks in order to automate channel processes and program execution allowing for real-time information and collaboration.
PRM Software Reports
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CERN Maximizes Uptime of the World's Largest and Most Complex Machine with EAM
sponsored by Infor
WHITE PAPER: CERN needed to minimize unscheduled accelerator downtime by optimally maintaining high-tech equipment. Find out in this case study how they accomplished this with enterprise asset management tools that enabled accelerated response time to alarms concerning equipment failures, intuitive self-service functionality across the organization, and more.
Posted: 30 Jun 2016 | Published: 31 Dec 2015

Infor

Choose an Enterprise Cloud App Suite and Pull Off a Successful Migration
sponsored by Accenture
EGUIDE: In this expert guide, Tom Nolle, data communications expert with 33 years of experience, explains why companies migrating to Microsoft Office 365 need to plan, pilot-test and verify at every step. Plus, Google Apps and Office 365 are evaluated (side-by-side) in terms of features, functionalities and cost.
Posted: 09 Mar 2016 | Published: 03 Mar 2016

Accenture

Choose the Right PaaS for Developing Cloud Applications
sponsored by Microsoft
EGUIDE: In this expert guide, technology journalist Joel Shore dives in to what makes a good PaaS tool to ultimately help you figure which one is best for developing cloud applications.
Posted: 10 Jun 2016 | Published: 03 Jun 2016

Microsoft

Case Study : Virgin Media enhances productivity by consolidating testing tools
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study looks at how Virgin Media developed a set of transparent, efficient, and unified software testing tools to speed development, and increase quality.
Posted: 07 Nov 2013 | Published: 03 Sep 2012

Hewlett-Packard Enterprise

Case Study: Fortune 100 Insurance Company and Security Weaver
sponsored by Security Weaver
CASE STUDY: For the VP of Financial Systems for a Fortune 100 Insurance Company, the decision to implement an SAP compliance and reporting solution was initiated as a result of SOX. Now that the Security Weaver solution has been in place for about two years, the VP is convinced that the decision to go with this solution was the best choice for his company.
Posted: 08 Nov 2010 | Published: 08 Nov 2010

Security Weaver

Case Study: How an Insurance Company Took Control of Customer Communication
sponsored by Kofax from Lexmark
CASE STUDY: Access this case study to learn how a major insurance company ensured their business agility by introducing a centralized customer communications platform that enabled them to manage both electronic and paper documents from a single point of control.
Posted: 14 Jan 2016 | Published: 31 Dec 2015

Kofax from Lexmark

Case Study: Inland Custom Publishing Group
sponsored by Pitney Bowes Business Insight
CASE STUDY: With the help of Pitney Bowes MapInfo's mapping capabilities, Inland Custom Publishing was able to expand their portfolio with a new magazine targeting a local high income audience with local and regional content. Read this case study and learn how the publishers can now provide a balance of stories covering topics like local dining and the arts.
Posted: 09 Mar 2009 | Published: 09 Mar 2009

Pitney Bowes Business Insight

Case Study: London Life Insurance
sponsored by Pitney Bowes Business Insight
CASE STUDY: London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.
Posted: 01 Jul 2010 | Published: 02 Jul 2010

Pitney Bowes Business Insight

Case Study: Manufacturing Company Increases Business, Reduces Cost
sponsored by Microsoft India
CASE STUDY: This case study tells the story of how one organization was able to improve lead management and business prospects while reducing the sales cycle with a new CRM solution.
Posted: 18 Jun 2014 | Published: 31 May 2012

Microsoft India

Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM
sponsored by Microsoft
VIDEO: This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.
Posted: 10 Nov 2015 | Premiered: 10 Nov 2015

Microsoft

Case Study: Salesforce.com and BakBone Software, Inc.
sponsored by Salesforce.com
CASE STUDY: This case study documents an important paradigm shift now underway in the enterprise software industry and we can expect more companies to follow the Salesforce. com lead.
Posted: 04 Oct 2006 | Published: 04 Oct 2006

Salesforce.com

Cashing in on Customer Insight
sponsored by IBM
WHITE PAPER: This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace.
Posted: 11 Nov 2013 | Published: 31 Dec 2012

IBM

CCM: Connecting Customers to a Deeper Conversation
sponsored by Kofax from Lexmark
WHITE PAPER: Customer communications management empowers you to easily engage with customers across multiple delivery channels. Access this helpful resource to learn more about passive and active multi-channeling and to discover the top 3 benefits of each approach.
Posted: 13 Jan 2016 | Published: 31 Dec 2015

Kofax from Lexmark

Challenges Around Developing Mobile Enterprise Applications
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.
Posted: 27 Nov 2012 | Published: 27 Nov 2012

Hewlett-Packard Enterprise

Challenges Around Developing Mobile Enterprise Applications
sponsored by Hewlett Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett Packard Enterprise

Challenging Some of the Myths About Static Code Analysis
sponsored by Klocwork
WHITE PAPER: This paper addresses common myths surrounding static code analysis and explains what the technology can do for developers and the software development lifecycle.
Posted: 27 Dec 2013 | Published: 30 Nov 2013

Klocwork

Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage
sponsored by IBM
WHITE PAPER: This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs.
Posted: 28 Apr 2014 | Published: 31 Jan 2014

IBM

Change is the Enemy of Security & Compliance: 10 Questions You Should Ask Yourself about Changes to Your Network
sponsored by nCircle
WHITE PAPER: This document lists ten common changes in enterprise environments, all of which can chip away at your security and compliance in ways that you might not realize. Some are obvious; some are subtle; all can have a negative impact.
Posted: 02 Aug 2010 | Published: 02 Aug 2010

nCircle

Change your ERP strategy: One success story
sponsored by Epicor Software Corporation
WHITE PAPER: EL ES DE engineering needed an integrated system that would provide increased visibility over inventory, time spent on jobs and clarity on purchase order status. Consult this resource to find out how adopting a cloud-based ERP solution gave the company the insight they need.
Posted: 06 Jun 2013 | Published: 06 Jun 2013

Epicor Software Corporation

Chapter 3: SaaS on the Rise, but Does It Deliver?
sponsored by SearchCRM
EBOOK: The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.
Posted: 07 Oct 2009 | Published: 07 Oct 2009

SearchCRM

Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Choosing Linux as a Strategic Platform
sponsored by Symantec Corporation
WHITE PAPER: This Technology Spotlight discusses the growth of Linux as a strategic platform for enterprises as well as the evolving uses of Linux and its benefits. The paper also looks at the role of Symantec in this important market.
Posted: 27 Dec 2010 | Published: 27 Dec 2010

Symantec Corporation

Choosing the Perfect Customer Support App
sponsored by Desk.com (A Salesforce Company)
WHITE PAPER: This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

Desk.com (A Salesforce Company)

Cincinnati Zoo improves customer experience and enhances performance
sponsored by IBM
WHITE PAPER: Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more.
Posted: 24 Jan 2012 | Published: 24 Jan 2012

IBM

CIO Decisions E-Zine: Smart Process Apps Rev Up Business Agility
sponsored by SearchCIO.com
EZINE: Is your IT organization ready to get smart? Smart process apps are becoming a tool of choice in many agile-inclined enterprises.
Posted: 05 Nov 2013 | Published: 05 Nov 2013

SearchCIO.com
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