PC Technicians

WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: When it comes to IT certifications, not all certifications are equally valued by companies. Find out the top 15 certifications most in demand for 2012 and what their corresponding salaries are on average. Discover which certifications will net you a 6-figure salary.

Posted: 02 Feb 2012 | Published: 02 Feb 2012

WHITE PAPER: Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: ROBERT WALTERS SURVEYED APPROXIMATELY 200 PROFESSIONALS WORKING IN THE IT SECTOR.  THE RESULTS SHOW THAT A HIGH PROPORTION HAVE VERY MODEST SALARYAND BONUS EXPECTATIONS.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: This white paper highlights how Snohomish School District 201 extended its refresh cycle for client hardware by 160%-200% using top vendor technologies. Learn more on the benefits this school district encountered.

Posted: 25 May 2011 | Published: 25 May 2011

WHITE PAPER: Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: The Microsoft® Desktop Optimization Pack (MDOP), a key part of the Flexible Workstyle solutions, allows you to both simplify and reduce the total cost of ownership (TCO) of your Windows® 7 desktop. Read this white paper to find out more about this advanced approach to desktop management.

Posted: 14 Dec 2011 | Published: 14 Dec 2011

WHITE PAPER: Microsoft has provided a way for Windows 7 users to run a Windows XP virtual machine in which the recalcitrant program can be executed, alongside native Windows 7 applications. Read this whitepaper to learn more.

Posted: 19 Oct 2010 | Published: 19 Oct 2010

WHITE PAPER: The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification.

Posted: 09 Aug 2010 | Published: 09 Aug 2010

WHITE PAPER: Desktop virtualization is becoming one of the hottest IT trends as IT administrators turn to this technology to simplify management, improve ROI, accelerate provisioning, and achieve better security and compliance. Read on to learn about the current state of desktop virtualization, as well as concerns and obstacles to be aware of.

Posted: 10 Mar 2011 | Published: 10 Mar 2011

CASE STUDY: How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization.

Posted: 16 May 2011 | Published: 16 May 2011

WHITE PAPER: Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

Posted: 11 Oct 2011 | Published: 11 Oct 2011

EGUIDE: This expert E-Guide highlights key benefits of BYOD and how vendors are responding. Discover the importance of a stable wireless LAN, what’s crucial for BYOD policies, and how to tackle common challenges.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: The protocol utilized to transport data between servers and storage for High Performance Computing (HPC) and to define a Storage Area Network (SAN) is Fibre Channel(FC). Fibre Channel is an "invisible" protocol, because it is only known to the technicians that implement it and keep it working. This paper will provide an overview of this technology.

Posted: 25 Jan 2010 | Published: 25 Jan 2010

WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

EGUIDE: In this expert E-Guide, brought to you by SearchEnterpriseDesktop.com and Dell, you will gain insight into the top reasons to deploy virtual desktops in your organization.

Posted: 23 Sep 2009 | Published: 23 Sep 2009

WHITE PAPER: Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

CASE STUDY: Access this case study to learn how the Prairie North Health Region consolidated its server environment, reducing its hardware and power costs, and is leveraging a desktop virtualization solution to lower costs while improving the performance and availability of its desktop computing services — as well as those of neighboring regions.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

WHITE PAPER: Access this resource to learn about a new approach to desktop virtualization called Intelligent Desktop Virtualization (IDV), which makes it possible to reap the advantages of desktop virtualization without extensive infrastructure investment, reworking of existing desktop management practices, and without compromising user experience.

Posted: 30 Sep 2011 | Published: 30 Sep 2011

EBOOK: If you're still scratching your head wondering what desktop virtualization, thin-client computing and hypervisors are all about, this handbook has the answers.

Posted: 12 Aug 2010 | Published: 12 Aug 2010

WHITE PAPER: It was not your typical “Patch Tuesday” on the day that Microsoft released both the Service Pack 1 (SP1) for Windows 7 and SP1 for Windows Server 2008 R2 to the public at the same time. This expert white paper discusses how the two service packs complement each other by helping keep your PCs and servers on the latest support level.

Posted: 26 May 2011 | Published: 26 May 2011

WHITE PAPER: This IDC Health Insights white paper identifies the key benefits from desktop virtualization in the clinical environment and presents case studies from three hospitals with detailed interviews.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

WHITE PAPER: This white paper outlines the benefits of adopting a virtual desktop infrastructure for healthcare delivery, and goes beyond the usual IT-centric discussion about CapEx and OpEx reductions to explore the ways in which VDI improves clinical workflow at the actual point of care, where it matters most.

Posted: 11 Jan 2012 | Published: 11 Jan 2012

WHITE PAPER: Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.

Posted: 24 Jan 2012 | Published: 24 Jan 2012

WHITE PAPER: This resource explores how to overcome 8 common power management challenges with a new generation of intelligent, logical, and complete power management solutions. Learn how to improve power efficiency and cost-effectiveness inside.

Posted: 07 Feb 2012 | Published: 07 Feb 2012