PC Support Staff

WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

WHITE PAPER: Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

Posted: 17 Nov 2011 | Published: 17 Nov 2011

WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: This exclusive research reveals what IT professionals really think about technology, their employers, and their careers

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.

Posted: 06 Dec 2011 | Published: 06 Dec 2011

ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Read how one business employed Dell Hardware to increase efficiency, drastically reduce new PC deployment time, and foster collaboration among global divisions.

Posted: 09 Dec 2011 | Published: 09 Dec 2011

ANALYST BRIEF: IDC expects that centralized virtual desktop (CVD) will continue an upward growth trend through 2014. Read this white paper to get IDC analyst insight on the motivators for CVD deployment, the obstacles to adopting and deploying CVD, and the supporting role of converged infrastructure in CVD adoption and deployment.

Posted: 10 Feb 2012 | Published: 10 Feb 2012

WHITE PAPER: Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

CASE STUDY: By rolling out Microsoft® Windows Server® 2008 R2 with Hyper-V™ and Microsoft System Center Virtual Machine Manager on Dell™ PowerEdge™ servers, Perkins & Company consolidated servers and provided employees with virtual desktops. Learn how these solutions helped save time for IT staff, improve productivity for employees, and much more!

Posted: 06 Jul 2010 | Published: 06 Jul 2010

WHITE PAPER: To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

Posted: 11 Oct 2011 | Published: 11 Oct 2011

PRESENTATION TRANSCRIPT: This presentation transcript from Copiun, focuses on a conversation between Rachel Dines, Analyst at Forrester Research and Puneesh Chaudhry, CEO of Copiun. The main topic discussed is Enterprise PC backup solutions and how these types of solutions can positively affect your everyday business operations. Read on to learn more.

Posted: 03 Mar 2011 | Published: 03 Mar 2011

WHITE PAPER: Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

CASE STUDY: Access this case study to learn how a university implemented the BlackBerry® Mobile Voice System solution to increase customer satisfaction, decrease number of missed calls and simplify IT needs.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

CASE STUDY: How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization.

Posted: 16 May 2011 | Published: 16 May 2011

WHITE PAPER: A Windows 7 migration is necessary in the next few years, as Windows XP will become obsolete. This research paper highlights how to best prepare for a Windows 7 migration crunch.

Posted: 13 May 2011 | Published: 13 May 2011

WHITE PAPER: In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

WHITE PAPER: This white paper highlights how Snohomish School District 201 extended its refresh cycle for client hardware by 160%-200% using top vendor technologies. Learn more on the benefits this school district encountered.

Posted: 25 May 2011 | Published: 25 May 2011

WHITE PAPER: There are many factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where your staff may be in terms of resistance to or support for a new EHR system, and the necessary tools, training and support to transition successfully.

Posted: 15 Sep 2011 | Published: 15 Sep 2011

WHITE PAPER: In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.

Posted: 16 Sep 2008 | Published: 16 Sep 2008

CASE STUDY: Read this case study and learn how a healthcare organization reduced operating costs, simplified network management and stretched both its budgets and its staff resources.

Posted: 28 Oct 2011 | Published: 28 Oct 2011

CASE STUDY: This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction.

Posted: 31 May 2011 | Published: 31 May 2011

CASE STUDY: This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.

Posted: 01 Jun 2011 | Published: 01 Jun 2011

WHITE PAPER: In this paper, Brian Madden explores the value of bare-metal client hypervisors in the context of PC lifecycle management.

Posted: 15 Feb 2011 | Published: 15 Feb 2011

WHITE PAPER: The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification.

Posted: 09 Aug 2010 | Published: 09 Aug 2010