Original Equipment Manufacturers

EBOOK: Find out how to tap into a long-running program with over 750 OEM partners worldwide, and make SAP BusinessObjects market leading BI platform your own.

Posted: 13 Oct 2009 | Published: 13 Oct 2009

WHITE PAPER: The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

Posted: 05 Dec 2008 | Published: 05 Dec 2008

WHITE PAPER: This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

CASE STUDY: Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...

Posted: 25 Aug 2009 | Published: 25 Aug 2009

WHITE PAPER: This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.

Posted: 04 Nov 2009 | Published: 04 Nov 2009

WHITE PAPER: The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.

Posted: 24 Mar 2008 | Published: 24 Mar 2008

WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

WHITE PAPER: Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.

Posted: 10 Jun 2009 | Published: 10 Jun 2009

CASE STUDY: Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.

Posted: 20 Feb 2009 | Published: 20 Feb 2009