IT Pays to Specialize in a Vertical Market: How IT Solutions Providers Can Grow Through a Targeted Approach to Marketing and Sales
sponsored by ConnectWise
WHITE PAPER:
This resource presents how IT solution providers can grow through a targeted approach to marketing and sales by focusing on specific industries or types of businesses.
Posted: 06 Jan 2012 | Published: 06 Jan 2012
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Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings
sponsored by Riverbed Technology, Inc.
CASE STUDY:
Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.
Posted: 09 Nov 2011 | Published: 09 Nov 2011
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STA Travel’s Website Performance Flys with Riverbed
sponsored by Riverbed Technology, Inc.
CASE STUDY:
The company turned to the Riverbed® Stingray™ Traffic Manager for support. This cost-effective solution deployed quickly, improved the website’s performance and uptime, and provided a superior online experience for its customers.
Posted: 09 Nov 2011 | Published: 09 Nov 2011
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Business travel IT grows with HP BladeSystem
sponsored by HP and Intel
WHITE PAPER:
Learn how one business upgraded their server environment using an HP blade server and DL series servers. Discover how this advance lowered acquisition costs, decreased maintenance, and reduced IT staff time.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates
sponsored by Tealeaf
WHITE PAPER:
In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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CW+: Quocirca report: Web retailing - keeping the orders flowing
sponsored by ComputerWeekly.com
WHITE PAPER:
Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Boost Your Image: Master the Three Stages of Video Conferencing Success
sponsored by Citrix Online Go To Meeting
WHITE PAPER:
This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session.
Posted: 13 Jan 2012 | Published: 13 Jan 2012
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Business Collaboration in the Cloud
sponsored by Citrix Online Go To Meeting
WHITE PAPER:
This white paper addresses the issues and challenges surrounding remote collaboration, exploring just how to succeed in this new world of work.
Posted: 13 Jan 2012 | Published: 13 Jan 2012
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Managing a Remote Workforce: Proven Practices from Successful Leaders
sponsored by Citrix Online Go To Meeting
WHITE PAPER:
Access this report from research and advisory firm Work Design Collaborative, LLC (WDC) to learn about the business benefits of a remote workforce and the best practices and technologies IT can implement to leverage them.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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The Future of Business Collaboration
sponsored by Citrix Online Go To Meeting
WHITE PAPER:
We know that the future of work will require significantly more collaboration, and it will be dramatically more distributed. This white paper explores how IT is at the forefront of making this future successful, overseeing the use of such technologies as smart phones, webcasting, screen sharing, and more.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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Recover lost online revenue with customer experience management
sponsored by Tealeaf
WHITE PAPER:
In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.
Posted: 04 Nov 2010 | Published: 04 Nov 2010
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European cross-border e-commerce
sponsored by ComputerWeekly.com
IT BRIEFING:
European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
Posted: 17 Jan 2012 | Published: 17 Jan 2012
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Information Governance Online Symposium
sponsored by SearchCompliance.com
VIRTUAL SEMINAR:
We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams.
Posted: 14 Nov 2011 | Premiered: 14 Nov 2011
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Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience
sponsored by Premiere Global Services
WHITE PAPER:
The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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Stop losing revenue from poor online customer experiences
sponsored by Tealeaf
WHITE PAPER:
24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER:
In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.
Posted: 24 Jan 2011 | Published: 24 Jan 2011
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Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER:
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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2011 FFIEC Authentication Guidance: A New Standard For Online Banking Security
sponsored by PhoneFactor
WHITE PAPER:
This white paper provides an overview of the updated FFIEC Guidance on Authentication and addresses the threat landscape which helped define it. View now to explore the gap between the previous guidance and this latest update, and why methods like out-of-band authentication with transaction verification are key to protecting online banking today.
Posted: 06 Jan 2012 | Published: 06 Jan 2012
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CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry
sponsored by Infor CRM
WHITE PAPER:
This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
Posted: 07 Feb 2012 | Published: 07 Feb 2012
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Grocer Moves Shopping to the Palm of Customers’ Hands
sponsored by SAP America, Inc.
CASE STUDY:
Read this Bloomberg Businessweek case study to learn how Swiss grocer Coop leveraged its customers' attachment to their iPhones with their long commutes and time-compressed schedules to boost both loyalty and sales with an iPhone shopping app that integrates with its back-end SAP ERP and CRM systems.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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The Total Economic Impact Of Click to Call And Click to Chat
sponsored by Oracle Corporation
WHITE PAPER:
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.
Posted: 25 Apr 2011 | Published: 25 Apr 2011
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Airline IT Trends Survey
sponsored by ComputerWeekly.com
WHITE PAPER:
For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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CW+: MWD Strategic Insight: Understanding your requirements: online communities and team workspaces
sponsored by ComputerWeekly.com
WHITE PAPER:
An increasing number of organisations are considering how online communities and team workspaces can help them be more collaborative both internally and externally with customers and partners. If you’re thinking about, or have already started developing a strategy for an online community.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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CW+ Quocirca report: Reaping the benefits of IP geolocation
sponsored by ComputerWeekly.com
WHITE PAPER:
As more and more human activity moves online, it is easy to think that geography no longer matters—surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Strategy Guide to Converged Infrastructure in Retail
sponsored by HP and Intel
WHITE PAPER:
Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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Case study: How the hotel industry’s no. 1 IT provider stopped missing SLAs
sponsored by Hewlett-Packard Company
WHITE PAPER:
Access this case study to learn how MICROS Inc. consolidated and virtualized its servers to accommodate growth in the face of data center space and power limitations.
Posted: 08 Dec 2011 | Published: 08 Dec 2011
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