Guide to Successful IT Business Services
sponsored by Hewlett-Packard Limited
EGUIDE:
This e-guide explores 3 critical best practices to help your business service ideas succeed. Gain insight from peers and industry analysts with experience driving revenue and building strong customer relationships through IT innovation.
Posted: 06 Aug 2012 | Published: 06 Aug 2012
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Henan Local Taxation Bureau enhances operation capacity with HP software solution
sponsored by Hewlett-Packard Company
CASE STUDY:
This case study demonstrates how Henan Local Taxation Bureau leveraged a comprehensive IT monitoring platform that improved troubleshooting efficiency, enhanced operation and job performance analysis, and streamlined the quality and efficiency of its services.
Posted: 22 May 2013 | Published: 22 May 2013
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Herding Geese: The Retail Supply Chain
sponsored by ComputerWeekly.com
BOOK:
Steven Keifer draws on the pioneering work of US retailer, Walmart, to explain the essentials of EDI in the retail supply chain.
Posted: 22 Apr 2013 | Published: 22 Apr 2013
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Hitting Your Targets with Service Catalog
sponsored by ServiceNow
WEBCAST:
Access this webcast to learn how you can deploy an IT service catalog to communicate negotiated service offerings and service level agreements to users easily and efficiently.
Posted: 30 Apr 2013 | Premiered: Apr 30, 2013
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How To Leverage Standards Based Automation for Explosive Growth
sponsored by N-able Technologies
WEBCAST:
Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.
Posted: 18 Dec 2012 | Premiered: Jul 25, 2012
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How to tackle trust and co-operation
sponsored by ComputerWeekly.com
WHITE PAPER:
It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
Posted: 25 Oct 2011 | Published: 10 Nov 2010
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How Virtualization and Cloud Computing Move SMBs Forward
sponsored by VMware, Inc.
WHITE PAPER:
This white paper explores the opportunities for small and medium-size businesses to break through perceived technology barriers and achieve greater business success through virtualizations.
Posted: 08 Aug 2012 | Published: 29 Jun 2012
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HP Service Health Analyzer: Decoding the DNA of IT performance problems
sponsored by Hewlett-Packard Limited
WHITE PAPER:
CIOs today must have complete visibility into the health of their business services in order to adapt and survive in today's increasingly complex IT environment. Learn how you can leverage an analytics solution that can enable proactive solutions to problems with your applications and infrastructure as they arise.
Posted: 06 Mar 2012 | Published: 01 Dec 2011
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IBM® PureFlex™ System: The Future of Datacenter Management
sponsored by IBM
WHITE PAPER:
Read this white paperto learn about an expert integrated system that creates the cohesive infrastructure needed to satisfy evolving business requirements.
Posted: 16 Jul 2012 | Published: 02 May 2012
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IBV Study: Capitalizing on the Power of the Smarter Consumer
sponsored by IBM
WHITE PAPER:
Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail.
Posted: 07 May 2013 | Published: 28 Feb 2011
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Hardware Neutral Imaging with ImageX: The Ghost Killer
sponsored by Global Knowledge
WHITE PAPER:
Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation.
Posted: 14 Mar 2007 | Published: 01 Mar 2007
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Helping Enterprises Succeed: Responsible Corporate Strategy and Intelligent Business Insights
sponsored by SAP America, Inc.
WHITE PAPER:
This Executive Insights paper describes how the combination of EPM and GRC solutions is now more critical than ever for business success. This document also discusses how EPM and GRC must be linked to business intelligence tools and supported by comprehensive services to ensure that the data generated is used appropriately.
Posted: 20 Sep 2010 | Published: 20 Sep 2010
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How Private Cloud Can Maximize IT Services
sponsored by Dell and VMware
EGUIDE:
This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services.
Posted: 06 Mar 2013 | Published: 06 Mar 2013
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How to Address Your Top Tech Problems
sponsored by AT&T Corp
WHITE PAPER:
For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues.
Posted: 04 Aug 2010 | Published: 04 Aug 2010
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How to Shed Redundant Customizations for a Lighter Upgrade
sponsored by Panaya, Inc.
WHITE PAPER:
Read this white paper to learn how to shed excess code and redundant customizations for faster and more efficient Oracle E-Business Suite upgrades.
Posted: 02 Mar 2012 | Published: 02 Mar 2012
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How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online
sponsored by VeriSign EMEA
WHITE PAPER:
If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper.
Posted: 18 Feb 2011 | Published: 18 Feb 2011
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HP's Universal CMDB: A Balanced Approach to Unifying IT Operations, Service Desks, and Business Objectives
sponsored by Hewlett-Packard Company
WHITE PAPER:
In this white paper, read about the evolution of Configuration Management Database (CMDB) adoption in the market, CMDB solution integration and the overall architecture requirements for CMDB.
Posted: 24 Aug 2007 | Published: 01 Jan 2007
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IBM Service Management for Communication Service Providers
sponsored by IBM
SOFTWARE DEMO:
This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business.
Posted: 26 Oct 2010 | Premiered: 22 Oct 2010
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IBM Service Management for the Intelligent Utility Network
sponsored by IBM
WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
Posted: 06 Dec 2010 | Published: 06 Dec 2010
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IBM Service Management: Driving growth for Managed ICT Service Providers
sponsored by IBM
WHITE PAPER:
Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
Posted: 03 Oct 2011 | Published: 03 Oct 2011
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IBM Service Management: Visibility. Control. Automation
sponsored by IBM
BROCHURE:
This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
Posted: 12 Nov 2009 | Published: 25 Jun 2009
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IBM Tivoli Service Request Manager White Paper
sponsored by IBM
WHITE PAPER:
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
Posted: 22 Oct 2010 | Published: 15 Jan 2010
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Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER:
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 22 Jul 2010 | Published: 22 Jul 2010
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Implementing Best Practices: The Dell Management Console and ITIL
sponsored by Dell and Symantec
WHITE PAPER:
The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: 15 Oct 2009 | Published: 01 Mar 2009
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Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
sponsored by TechExcel
WHITE PAPER:
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: 19 Aug 2008 | Published: 19 Aug 2008
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