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The Human Face of Big Data: Data Driven
sponsored by
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


Think Like a Consultant Deliver Like a Tech
sponsored by Solarwinds N-able
RESOURCE: This resource outlines the importance of providing strategic insights for managed services customers. Read on to learn how to pool your data and create a centralized repository of customer information that can benefit both the consulting and technician side of your business.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

Solarwinds N-able

Server Management: Imrpove Availability and Reduce Costs
sponsored by IBM
WHITE PAPER: This report is a guide for the 10-step process that will ensure a smooth managed infrastructure service implementation.
Posted: 01 Sep 2015 | Published: 16 Apr 2014


Diversify or Die: A Copier Dealer Moves Into Managed Services
sponsored by Solarwinds N-able
CASE STUDY: This case study details how one copy company successfully moved into managed service to compete in today's business environment. Read on to learn how this company was able to develop expertise in new fields, as well as boost IT efficiency.
Posted: 17 Aug 2015 | Published: 17 Aug 2015

Solarwinds N-able

5 steps to aligning IT to the needs of your organization
WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.
Posted: 09 Oct 2015 | Published: 09 Oct 2015


CIO Exclusive E-Guide: Considering IT Managed Services for Integrating New Technologies
sponsored by Unisys
EGUIDE: In this exclusive e-guide, you will learn why rapidly evolving technologies are driving explosive growth in IT managed services. Key into the main drivers behind the managed services boom and find out the role of SaaS in managed IT.
Posted: 12 Nov 2015 | Published: 12 Nov 2015


Edge for IT Leaders Strategic Enabler of Business Services
sponsored by Unisys
WHITE PAPER: In the following white paper, find out how CIOs and IT decision maker can boost their visibility and control into services by leveraging service management technology. Inside, learn about a service management system that can help drive both visibility and control all while providing real time insights into data and operations.
Posted: 19 Oct 2015 | Published: 19 Oct 2015

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