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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

How to Overcome Top ITSM Challenges
sponsored by IBM
WHITE PAPER: In this white paper, learn the top challenges of IT Service Management (ITSM) and discover how management automation can overcome them.
Posted: 10 Sep 2015 | Published: 30 Apr 2014

IBM

Questions to Ask Your Colocation Provider
sponsored by Colt Data Centre Services
WHITE PAPER: This white paper looks at some of the questions IT managers have asked when looking for a colocation provider and gives you insight into what questions will help you choose your own.
Posted: 02 Sep 2015 | Published: 02 Sep 2015

Colt Data Centre Services

Address Five Hindrances to Delivering More Efficient and Manageable IT
sponsored by Dell, Inc.
WHITE PAPER: Providing a value-adding user experience is the most vital requirement of all IT departments, but what are the five biggest challenges that stand in the CIO's way? In this expert paper, you will examine the top five systems management challenges IT departments face when improving service reliability.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Dell, Inc.

Top 10 Caveats Mobile IT Admins Need to Know about Windows 10
sponsored by MobileIron
WHITE PAPER: Previously separate OS versions are converging onto a unified platform. Download the easy-to-digest infographic for a list of the top 10 things you need to know about Windows 10 to keep pace with industry updates...and your peers.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron

Overcome the Complexity of Managing Cloud Apps in the Enterprise
sponsored by BlackBerry
WHITE PAPER: This white paper demonstrates how you can solve IT management challenges with an Enterprise Identity platform, simplifying the management of cloud-based apps with a single point of control. Learn how to enable single sign-on for remote users.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

BlackBerry

Oracle Cloud PaaS is a Game-Changer for IT Services
sponsored by Oracle Corporation UK Ltd
VIDEO: In this video, Aaron De Los Reyes of Cognizant digs into how Oracle Cloud Platform as a Service (PaaS) provides the agility, flexibility, and scalability needed to support its clients' most sophisticated business requirements.
Posted: 26 Oct 2015 | Premiered: 24 Nov 2014

Oracle Corporation UK Ltd
 
 
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