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May 25, 2013

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The Human Face of Big Data: Data Driven sponsored by ComputerWeekly.com BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris. Posted: 18 Jan 2013 \| Published: 18 Jan 2013 TOPICS: Communications Systems \| Data Analytics \| Data Collection \| Data Mining \| Internet \| Internet Chat \| Internet Recreational Services \| Internet Society \| Internet Usage \| Market Trends \| Online Advertising \| Privacy Rights \| Social Computing \| Social Networking \| Viral Marketing \| Web 2.0 \| Web Analytics \| Web Applications Software

Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: 25 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

Introducing IBM Lotus Sametime 7.5 sponsored by Insight WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m... Posted: 07 Dec 2006 \| Published: 01 Mar 2006 TOPICS: Instant Messaging \| Instant Messaging Software \| Internet Chat \| Lotus Notes \| Lotus Sametime \| Social Networking \| Software Upgrades \| VoIP \| Web Conferencing Software

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance sponsored by Genesys WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers. Posted: 18 Oct 2007 \| Published: 01 Oct 2007 TOPICS: Business Performance Management \| Call Center Management \| Call Centers \| CRM \| Customer Interaction Services \| Internet Chat \| IVR \| Real-time Analytics \| Sales

Special Report on Steria sponsored by ComputerWeekly.com WHITE PAPER: This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance. Posted: 14 Sep 2012 \| Published: 14 Sep 2012 TOPICS: Applications Management \| Applications Management Software \| Business Process Outsourcing \| Cloud Computing \| Consulting Services Industry \| IT Infrastructure \| IT Services \| Open Source \| Open Source Software \| Oracle (Product) \| Outsourcing \| Public Sector \| SAP (Product) \| Security \| Systems Integration \| Systems Integration Services \| Testing

Building a Business Case for Service Management & Automation sponsored by ServiceNow WEBCAST: Watch this informative resource to discover the importance of service management and automation for IT department efficiency. Posted: 01 May 2013 \| Premiered: Jan 30, 2013 TOPICS: IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations sponsored by Cherwell WHITE PAPER: This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services

Guide to Successful IT Business Services sponsored by Hewlett-Packard Limited EGUIDE: This e-guide explores 3 critical best practices to help your business service ideas succeed. Gain insight from peers and industry analysts with experience driving revenue and building strong customer relationships through IT innovation. Posted: 06 Aug 2012 \| Published: 06 Aug 2012 TOPICS: Application Development \| Business Process Management \| Business Process Management Software \| Business Processes \| CRM \| CRM Services \| IT Management \| IT Management Services \| IT Services

Empowering People on the Move - The Delivery of tomorrow's Business Services sponsored by Cherwell WHITE PAPER: This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| Mobile Device Management \| Mobile Workers

How Private Cloud Can Maximize IT Services sponsored by Dell and VMware EGUIDE: This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services. Posted: 06 Mar 2013 \| Published: 06 Mar 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Management \| IT Service Management \| IT Services \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing

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