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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

The Platform Transformation: How IoT Will Change IT and When
sponsored by PTC
EBOOK: This O'Reilly Media report explores key considerations for future-proofing elements of the IT stack and smoothing the transition to IoT components. Discover how IoT initiatives are expected to affect various layers of the IT stack, including data management, APIs, IoT apps, analytics, and more.
Posted: 07 Nov 2016 | Published: 17 Aug 2016

PTC

Opportunities and Risks in 5 Global Outsourcing Locations
sponsored by NTT America, Inc.
EBOOK: This e-guide explores some of the key trends impacting 5 important global IT outsourcing locations. Access now to uncover these trends, and learn how they are affecting regions like the United States, Brazil and Colombia, China, and more.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

NTT America, Inc.

7 Key Success Factors for SIAM Transformation
sponsored by ServiceNow
WHITE PAPER: This white paper explores how service integration and management (SIAM) creates a consistent process framework for interacting with suppliers, giving end-users a single point of access to critical IT services. Uncover best practices for implementing SIAM and tying your entire service delivery value chain together into one cohesive ecosystem.
Posted: 01 Nov 2016 | Published: 01 Nov 2016

ServiceNow

Microsoft Case Study - Webjet
sponsored by Microsoft
VIDEO: This video focuses on the successful partnership Webjet has had with Microsoft, and how it has helped Webjet help deal with reconciliation of transactions across multiple partners in order to reduce the chances of a negative customer experience. The solution allows the IT staff to focus on the customer experience rather than account disputes.
Posted: 05 Dec 2016 | Premiered: 15 Nov 2016

Microsoft

Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Aozora Bank Enhances Visibility and Efficiency with Centralized Single Point of Contact Monitoring Tool
sponsored by CA Technologies
CASE STUDY: This case study examines the centralized tool Aozora Bank leveraged to increase the scalability, flexibility, and agility of their complex IT infrastructure. Learn how they improved their ability to monitor their complex system landscape from a single point of contact.
Posted: 22 Sep 2016 | Published: 28 Feb 2015

CA Technologies
 
 
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