Software Education Series Part One: A Guide to Service Catalogues
sponsored by Cherwell
WHITE PAPER:
This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.
Posted: 25 Jan 2013 | Published: 23 Jan 2013
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SmartCloud Control Desk: IBM Consolidates and Advances Its IT Service Management Offerings
sponsored by IBM
WHITE PAPER:
This EMA analyst report explores the latest service management tools and technologies and examines the influence of the cloud, convergence and consumerization on the ITSM market.
Posted: 02 May 2013 | Published: 02 May 2013
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Insight Public Sector And Education
sponsored by Insight Public Sector and Symantec
WHITE PAPER:
Read this exclusive resource to uncover a leading IT service provider that can help your educational institution meet the changing demands of your unique IT environment.
Posted: 06 May 2013 | Published: 26 Jun 2012
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Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations
sponsored by Cherwell
WHITE PAPER:
This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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How To Leverage Standards Based Automation for Explosive Growth
sponsored by N-able Technologies
WEBCAST:
Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.
Posted: 18 Dec 2012 | Premiered: Jul 25, 2012
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Maximize Uptime of Mission Critical IT Environments
sponsored by Oracle Corporation
WHITE PAPER:
Access this resource today to discover how Oracle Advanced Monitoring and Resolution enables you to deliver quality IT services and high system performance that your business demands with the least risk of downtime. Discover how you can reduce risks and make IT operations costs predictable.
Posted: 17 May 2013 | Published: 31 Dec 2011
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The Changing Role of the CIO
sponsored by Hewlett-Packard Limited
PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012
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Tips for Choosing a Cloud Service Provider
sponsored by IBM
WHITE PAPER:
This white paper shares tips on finding a cloud provider whose portfolio is as flexible and varied as the workloads it services.
Posted: 05 Aug 2012 | Published: 29 Jul 2012
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How Private Cloud Can Maximize IT Services
sponsored by Dell and VMware
EGUIDE:
This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services.
Posted: 06 Mar 2013 | Published: 06 Mar 2013
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IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER:
Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012
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