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ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

3 Bad Mistakes that will Sabotage Your ITSM Program
sponsored by ServiceNow
EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ServiceNow

IT Overwhelmed by Workforce Mobility? The Benefits of IT Desk Services
sponsored by Hewlett-Packard Limited
VIDEO: This video covers a service provider that is here to help by reducing support costs with a single point of contact for all IT requests. Access this resource now and find out all about this service, including its core components.
Posted: 04 Sep 2014 | Premiered: 04 Sep 2014

Hewlett-Packard Limited

From MSP to CSP: Making the Transition
sponsored by Egenera
WEBCAST: Watch this webcast to find out how MSPs and enterprises can simplify and automate the delivery of IT services through the implementation of public, private and hybrid cloud services.
Posted: 12 Aug 2014 | Premiered: Jan 22, 2014

Egenera

Don't Just Manage Technology - Drive New and Innovative Business Services
sponsored by CA Technologies.
WHITE PAPER: Savvy companies are adopting a value-based approach to services, in order to increase the overall value of their services portfolio. With service portfolio management (SPM) tools, you can make more strategic portfolio decisions, increase visibility into your service portfolio, and ensure top performance throughout the service lifecycle.
Posted: 09 Jun 2014 | Published: 30 Jun 2012

CA Technologies.

Leading the Charge in Emerging MSSPs
sponsored by Alert Logic
WHITE PAPER: In this paper Forrester shares the results of their 15-criteria evaluation of the top ten emerging players in the MSSP market.
Posted: 19 Jun 2014 | Published: 08 Jan 2013

Alert Logic

Data Center as a Strategic Asset: 3 Execs Weigh In
sponsored by Equinix
WHITE PAPER: In this e-book, see what three leading C-level executives -- Dan Levin of Box, Norm Fjeldheim of Qualcomm, and Arne Josefsberg of ServiceNow --have to say about the evolving role of the data center and how to align business and IT demands to overcome top technology challenges.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

Equinix

Capacity Planning in your Software-Defined Data Center
sponsored by nlyte Software
VIDEO: This webinar will provide a brief overview of the SDDC (including virtualization of servers, storage and networking) and then will focus on the expanded role of critical facilities and its coordination with IT service management in the SDDC.
Posted: 12 Aug 2014 | Premiered: 17 Sep 2013

nlyte Software

Dell ProSupport: Time is Money
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This whitepaper details and IT management partner that will help you by catering its services to your organization's needs.
Posted: 17 Jun 2014 | Published: 23 May 2014

Dell, Inc. and Intel®

TEB Ensures Real-Time Visibility of Banking Processes
sponsored by Hewlett-Packard Company
CASE STUDY: "We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department," said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. In this case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to achieve that goal.
Posted: 04 Jun 2014 | Published: 30 Apr 2013

Hewlett-Packard Company
 
 
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