There is always room for improvement in serving your customers. In a poll, only 7% of customer experiences exceeded their expectations. In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life." Download now.
View this white paper to learn how one organization chose to outsource their telecommunications software service to reduce their dropped calls rate from 32% down to 3%. By choosing a Software as a Solution (SaaS) service, you can avoid the costs of building in-house and reduce training and man hours to maintain the software.
In this week's Computer Weekly, we reveal our annual list of the 25 most influential women in UK IT – female IT leaders making a difference to the digital economy. We look at how to integrate iPads into the corporate IT infrastructure. And we profile enterprise software upstart Workday as it challenges Oracle and SAP. Read the issue now.
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