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OC12 Reports
What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?
sponsored by IR
CASE STUDY: 72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.
Posted: 27 May 2015 | Published: 31 Dec 2014


Edge for Operations: A Consolidated Service View
sponsored by Unisys
WHITE PAPER: View this resource to learn about Edge Service Management by Unisys, a systems that gives operations teams all the tools and information they need to quickly and effectively address a variety of IT issues and service requests. Access now and uncover what this system can do for your business today.
Posted: 20 Oct 2015 | Published: 20 Oct 2015


The CIO Mandate: Engaging Customers with Business Technology
sponsored by NetSuite
WHITE PAPER: In this Forrester report, learn how technology-fueled, customer disruption continues to accelerate the pace of business, and what you can do to get IT up to speed. Three different yet parallel modes of engaging customers are outlined, as well as five customer engagement core concepts that will help your business succeed.
Posted: 01 Nov 2015 | Published: 18 Mar 2015


NNIT Embraces Automation to Transform Service Delivery
sponsored by Hewlett-Packard Enterprise
CASE STUDY: In this case study, learn how cloud-based service automation enabled a Danish IT service provider to reduce costs, improve delivery times, and move into new markets.
Posted: 17 Nov 2015 | Published: 31 May 2014

Hewlett-Packard Enterprise

Delivering Enterprise-Class, Browser-Based Unified Communications
sponsored by Oracle Corporation
WHITE PAPER: This white paper explains how you can institute browser-based communications without compromising security, reliability, or service quality using a web app controller. Deliver superior user experience for all end users and employees.
Posted: 02 Nov 2015 | Published: 02 Nov 2015

Oracle Corporation

Empower Business Processes by Modernising IT Infrastructure and Data Center Performance
sponsored by Hewlett-Packard Enterprise and Intel ®
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management. Read on now to take advantage of new business opportunities created by this IT modernisation.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Enterprise and Intel ®

Secure the Mobile Enterprise
sponsored by IBM
WHITE PAPER: As enterprises explore the use of mobile applications, new processes have to be built to secure these applications against compromise. This white paper addresses the unique risks associated with mobile devices, and the capabilities you should consider when building your roadmap to safeguarding data and applications.
Posted: 30 Jul 2015 | Published: 30 Jul 2015


The Top 6 Benefits of Switching to Enterprise Voice UC&C
sponsored by Polycom, Inc.
WHITE PAPER: This white paper highlights the top 6 benefits behind one software-based UC solution that will expedite all your collaborative initiatives. Read on here to learn how to access the following benefits that will lower the total cost of your enterprise communications.
Posted: 21 Aug 2015 | Published: 21 Aug 2015

Polycom, Inc.

How to Increase Video Adoption in Multi-Vendor Environments
sponsored by Polycom, Inc.
WHITE PAPER: This white paper discusses how critical visual communications can be to enterprises operating cohesively and what questions about UC you need to be asking.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

Increase Employee Productivity with Cloud-Based IT Service Automation
sponsored by ServiceNow
WHITE PAPER: This white paper examines the challenges associated with replacing an inefficient ITSM platform, and outlines the benefits of switching to cloud-based IT service automation. Access this case study to learn how you can deploy a singular ITSM platform.
Posted: 27 Aug 2015 | Published: 30 Apr 2014

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