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May 22, 2013

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OC12 Reports

IBM: Redefining Enterprise Systems sponsored by IBM WHITE PAPER: Access this white paper to find out why it is imperative for enterprise IT infrastructures to adapt to modern challenges by utilizing cloud computing and taking new approaches to analytics and security. Posted: 06 Dec 2012 \| Published: 07 May 2013 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Enterprise \| Enterprise Systems \| IT Infrastructure \| IT Management \| IT Systems

Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits sponsored by Pitney Bowes Group 1 Software WHITE PAPER: This whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications. Posted: 18 Mar 2013 \| Published: 31 Dec 2012 TOPICS: Communications Systems \| CRM \| CRM Best Practices \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

Enterprise Social Tools Need UC Integration to Thrive sponsored by AVST EGUIDE: This expert E-Guide from SearchUnifiedCommunications.com explores why enterprise social networking tools need to be integrated with your everyday unified communications (UC) tools to be successful and unveils the benefits such an effort can provide. Posted: 19 Apr 2013 \| Published: 19 Apr 2013 TOPICS: Collaboration \| Communications Systems \| Social Computing \| Social Networking \| Unified Messaging \| Videoconferences \| Web Conferences

The Value of ITIL® Certification sponsored by Global Knowledge WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: Careers \| Certification Programs \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Training \| Training and Educational Services

Amplify Teams: Amplify collective effort. Dramatically improve performance sponsored by Siemens Enterprise Communications WHITE PAPER: Uncover the key pillars and technologies available today that can help dramatically improve team performance within your dispersed enterprise. Posted: 03 Apr 2013 \| Published: 31 Oct 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Mobile Workers \| Real Time Conferencing Software \| Remote Users \| Unified Messaging \| Videoconferences

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral sponsored by RingCentral PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed. Posted: 29 Oct 2012 \| Published: 29 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Cloud Computing \| Contact Center Management \| Contact Centers \| Contact Management \| Sales \| Sales Force Automation \| Sales Representatives \| Telecommunications Carrier Systems \| Telemarketing \| Telephony Services \| Telephony Systems \| Telesales

How Unified Communications Pays for Itself sponsored by ShoreTel WHITE PAPER: In this whitepaper, uncover best practice tips for building a comprehensive business case for unified communications (UC), as well as details about the benefits you will reap and alternate approaches to UC implementation you can implement. Posted: 06 Jun 2012 \| Published: 30 Nov 2010 TOPICS: Collaboration \| Communications Networks \| Communications Systems \| Mobile Workers \| Productivity \| Remote Office Connectivity \| Remote Offices \| Remote Users \| Unified Messaging \| Unified Messaging Systems

The Future of Unified Communication: What’s in Store? sponsored by Sprint EGUIDE: This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020. Posted: 24 May 2012 \| Published: 24 May 2012 TOPICS: Cloud Computing \| Collaboration \| Collaborative Applications Software \| Communications Systems \| CRM \| HTML \| Hybrid clouds \| Mobile Workers \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| RFID \| Unified Messaging

Unified Communications Buyer’s Guide sponsored by ShoreTel WHITE PAPER: This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more! Posted: 01 Aug 2012 \| Published: 30 Dec 2011 TOPICS: Collaboration \| Communications Systems \| IP \| IP Telephony \| Mobile IP \| Mobile Workers \| Unified Messaging \| Unified Messaging Systems

Communication and collaboration in 2020: Inside UC’s faster future sponsored by Sprint EGUIDE: Uncover what unified communications and collaboration (UCC) are bound to look like by the year 2020 and learn what advances will truly reform your workplace’s UCC capabilities. Posted: 21 May 2012 \| Published: 21 May 2012 TOPICS: Cloud Computing \| Collaboration \| Communications Systems \| Mobile Device Management \| Mobile Workers \| Remote Users \| Smart Phones \| Tablet PC \| Unified Messaging

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