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Combining Workload Management with BPM and CRM to Reduce Costs
sponsored by Genesys
WHITE PAPER: To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to effectively assign work and monitor completion. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues.
Posted: 22 Aug 2013 | Published: 22 Aug 2013

Genesys

Configure or Customize?
sponsored by Workday
WHITE PAPER: In this paper, we examine the high cost of making and supporting customizations to client/server-based applications as well as the differences between configuration and customization.
Posted: 19 Mar 2014 | Published: 31 Dec 2012

Workday

Configure or Customize?
sponsored by Workday
WHITE PAPER: In this paper, we examine the high cost of making and supporting customizations to client/server-based applications as well as the differences between configuration and customization.
Posted: 09 Oct 2014 | Published: 11 Sep 2012

Workday

Contact Center Workforce Optimization: Secrets to Unlock Agent Productivity & Performance
sponsored by Five9
WHITE PAPER: Uncover contact center workforce optimization (WFO) best practices that can help you enhance your customer experience.
Posted: 23 Sep 2014 | Published: 31 May 2014

Five9

Coriell Life Sciences Creates Innovative Genetics Solution using IBM Cloud
sponsored by IBM
WHITE PAPER: This case study explores how one organization improved with business process management from IBM.
Posted: 22 Oct 2014 | Published: 13 Aug 2014

IBM

Coriell Life Sciences Turns to Business Process Management
sponsored by IBM
VIDEO: This video case study explores how one organization improved with business process management from IBM.
Posted: 22 Oct 2014 | Premiered: 22 Oct 2014

IBM

Create a Referral Program to Grow Your IT Business
sponsored by ConnectWise
WHITE PAPER: The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

ConnectWise

Co-Marketing with Channel Partners: Expand Your Marketing Reach with Channel Marketing Funds
sponsored by SAP AG
WHITE PAPER: As organizations seek new ways to increase brand awareness and generate demand in more complex market environments, there has been a renewed interest in co-marketing programs. This paper provides techniques to achieve this.
Posted: 19 Sep 2008 | Published: 17 Sep 2008

SAP AG

Collaboration One of the Fundamental Engines of Lean Initiatives - Avoiding the Eighth Deadly Waste
sponsored by TANDBERG, now part of Cisco
WHITE PAPER: This white paper details best practices for implementing video communication into an organization and highlights a number of companies that have successfully done so.
Posted: 14 Mar 2008 | Published: 01 Jan 2008

TANDBERG, now part of Cisco

Collaborative and Comprehensive: A Bold New Look for Global Sourcing
sponsored by Accenture
WHITE PAPER: This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques.
Posted: 26 Jun 2008 | Published: 01 Sep 2007

Accenture

Common BI and ETL Process Management Pain Points and How to Handle Them
sponsored by Cisco Systems, Inc.
WEBCAST: This webcast discusses the most common BI and ETL process management pain points experienced by BI operations staff as well as strategies for addressing them. Learn how to face process issues, design processes that are efficient and resistant to common problems, and learn real-life examples of successful implementations.
Posted: 29 Apr 2010 | Premiered: May 13, 2010, 14:00 EDT (18:00 GMT)

Cisco Systems, Inc.

Compliance in the Corporate World How Fax Server Technology Minimizes Compliance Risks
sponsored by OpenText
WHITE PAPER: This white paper explores the potential compliance related benefits to adopting fax server technology.
Posted: 11 Apr 2012 | Published: 11 Apr 2012

OpenText

Configuration and Change Management for IT Compliance and Risk Management
sponsored by Tripwire, Inc.
WHITE PAPER: This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements.
Posted: 08 Jan 2009 | Published: 01 Nov 2007

Tripwire, Inc.

Connected Customer Centricity - MS perspective on the Retail Industry
sponsored by Microsoft India
WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
Posted: 19 Dec 2013 | Published: 31 Jan 2012

Microsoft India

Connectivity and Integration E-Book
sponsored by IBM
EBOOK: In today’s unpredictable economy, it is more vital than ever to know your business processes and understand how you can gain a competitive edge. Read this e-book and see how IBM’s suite of solutions can simplify work processes and provide you with unrivaled connectivity and seamless integration.
Posted: 07 Mar 2011 | Published: 07 Mar 2011

IBM

Content Mapped to Buying Stages Powers Nurturing Results
sponsored by Genius.com
WHITE PAPER: This guide will show you five steps you can take to turn the creation of customer-centric content into a core competency and map that information for right-time delivery that keeps your prospects focused on the success you can help them achieve.
Posted: 07 Oct 2009 | Published: 07 Oct 2009

Genius.com

Convergence of Sales and Marketing
sponsored by Neolane Inc.
WHITE PAPER: This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.).
Posted: 14 Oct 2008 | Published: 14 Oct 2008

Neolane Inc.

Core Data Services: Basic Components for Establishing Business Value
sponsored by Pitney Bowes Business Insight
WHITE PAPER: Standardizing data management practices when developing the enterprise architecture lowers risk and increases consistency; Organizational trust in the data simplifies application development. This paper explores how a set of value-added data services can reduce operational costs, increase efficiency and improve the quality of enterprise data.
Posted: 11 Jan 2010 | Published: 11 Jan 2010

Pitney Bowes Business Insight

Core HR Kit: Cut costs, engage your people, and ensure compliance
sponsored by SuccessFactors
WHITE PAPER: This resource offers insight to help you choose an effective core HR system. Read on to discover key benefits of the right tool and learn how you can get started today.
Posted: 04 Mar 2014 | Published: 04 Mar 2014

SuccessFactors

Court Case Management from IBM
sponsored by IBM
WHITE PAPER: Read this paper to learn how advanced case management solutions from IBM can help assist organizations in a wide array of case management scenarios.
Posted: 28 Mar 2011 | Published: 28 Mar 2011

IBM

Creating a BPM center of excellence
sponsored by Oracle Corporation
EGUIDE: This article introduces the concept of a BPM center of excellence (CoE), sometimes called a BPM competency center, and offers tips for launching one.
Posted: 07 Oct 2011 | Published: 07 Oct 2011

Oracle Corporation

Creating and managing value-driven product portfolios
sponsored by IBM
WHITE PAPER: The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.
Posted: 24 Jul 2009 | Published: 23 Jun 2009

IBM

Creating Sales Opportunities with Lead Scoring
sponsored by Genius.com
WHITE PAPER: Lead scoring is often touted as the new secret sauce that transforms marketing from art to science. This guide will walk you through the process step-by-step, ensuring you have just what you need to drive continuous lead engagement, satisfy the needs of your salespeople, and play a key role in the generation of revenues.
Posted: 07 Oct 2009 | Published: 07 Oct 2009

Genius.com

Cricket Communications Turns to Splunk for Assuring Automated Service Management
sponsored by Splunk
WHITE PAPER: Keeping up with a quickly expanding business is difficult if you do not have the right tools. Read on to learn how Cricket Communications handled its growing business' operations with an enterprise application, data and operational management system.
Posted: 10 Feb 2012 | Published: 09 Feb 2012

Splunk

Critical Technologies for Compliance and Risk Management
sponsored by Siperian, Inc.
WHITE PAPER: Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines.
Posted: 20 Feb 2009 | Published: 20 Feb 2009

Siperian, Inc.
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