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Buyer's Guide: IT Service Support Management Tools
sponsored by ServiceNow
WHITE PAPER: This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.
Posted: 10 Mar 2016 | Published: 26 Aug 2015

ServiceNow

How to Enable the Private Cloud and Disable Shadow IT
sponsored by SolidFire
WHITE PAPER: This white paper explores an IT as a Service (ITaaS) solution that enables the private cloud and disables shadow IT, allowing developers more room for innovation and project growth.
Posted: 16 Jun 2015 | Published: 17 Mar 2015

SolidFire

Managed Service Provider Business Guide
sponsored by Parallels, Inc.
WHITE PAPER: In this white paper, learn how MSP must address different audiences in different ways. Inside learn the differences of targeting healthcare, legal, government, and education.
Posted: 07 Apr 2016 | Published: 07 Apr 2016

Parallels, Inc.

Own a Simple Conversation: Where are you on the path to Unified Communications?
sponsored by Level 3 Communications, Inc.
WHITE PAPER: This white paper will help you learn how you can evaluate and build an improved VoIP infrastructure which emphasizes optimization of your existing assets.
Posted: 15 Mar 2016 | Published: 01 Mar 2016

Level 3 Communications, Inc.

Driving Growth and Innovation with a Trusted Support Resource
sponsored by IBM
WHITE PAPER: In this paper, you will discover a technical support service designed to help you respond effectively to changing demands. Read on to learn about integrated, proactive support that will simplify your IT asset management, enhance service quality, and control IT costs.
Posted: 10 Mar 2016 | Published: 10 Mar 2016

IBM

Time is Money and Downtime is Expensive: A Look at ITSM Best Practices
sponsored by IBM
WHITE PAPER: Discover in this white paper a proven 3-step initiative to bolster your ITSM technical support strategy to combat the costly issues of downtime. Read on to achieve optimal IT support and begin this initiative by learning how to develop a roadmap to define and prioritize transformative initiatives.
Posted: 10 Mar 2016 | Published: 31 Oct 2014

IBM

Top 10 Caveats Mobile IT Admins Need to Know about Windows 10
sponsored by MobileIron
WHITE PAPER: Download this resource for a list of the top 10 things you need to know about Windows 10 to keep pace with industry updates and your peers.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron

The Big Data Service Desk: The ITSM Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, examine a comprehensive service desk solution—delivered for on-premises or via SaaS—designed to automate your operations management and improve user experience. Access this paper to transform your IT service desk using big data in 3 ways, like enabling help desk self-service.
Posted: 01 Apr 2016 | Published: 01 Apr 2016

Hewlett Packard Enterprise

How IT Service Providers can Turn Customers' Data into Gold with Elastic Cloud Storage
sponsored by EMC
JOURNAL ARTICLE: This brief article highlights EMC's elastic cloud storage, an object storage infrastructure that enables enterprises to provide specialized, innovated new services built around customer data. See how this solution can give your enterprise the potential to transform your everyday data into new insights and new opportunities for customers.
Posted: 18 Apr 2016 | Published: 26 Feb 2016

EMC

Optimize Uptime and ROI with Integrated Hardware Maintenance
sponsored by IBM
DATA SHEET: This data sheet details a support offering designed to expand the life and ROI of your server, storage, and networking investments by simplifying your technical support strategy with a single point of contact. Access now and find out how you can streamline vendor management and focus on core business.
Posted: 10 Mar 2016 | Published: 31 Aug 2014

IBM
 
 
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