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DEFINITION: A managed service provider (MSP) platform is a computing framework used to deliver network-based services, applications, and equipment to enterprises, residences, or other service providers. A MSP platform allows an organization, IT consultant or VAR to remotely monitor servers, firewalls, Exchange servers, Active Directory Servers, routers or switches from a central location.
MSP Reports
 
Mitchells and Butlers: The boardroom view of IT
sponsored by ComputerWeekly.com
PRESENTATION: Robin Young, COO Mitchells and Butlers and former CIO gives a candid appraisal of the boardroom's view of IT and offers tips to CIOs on building credibility with board members.
Posted: 07 Sep 2012 | Published: 07 Sep 2012

ComputerWeekly.com

5 Tips for Break-Fix to MSP Success
sponsored by Datto, Inc.
EBOOK: To optimize margins and achieve high retention, MSPs must re-think client engagement entirely. Get five tips that can help you do this now.
Posted: 22 May 2017 | Published: 30 Dec 2016

Datto, Inc.

Beyond your company boundaries
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Ludo Houdenaert distils a lifetime of experience on managing performance in the IT department into this collection of interactive presentations, written especially for Computer Weekly.
Posted: 06 Jul 2017 | Published: 06 Jul 2017

ComputerWeekly.com

Convincing Your Customers: Selling the Managed Services Delivery Model
sponsored by Kaseya International Limited
WHITE PAPER: This resource outlines 5 essential best practices that MSPs can follow to sell their customers on a better way of delivering IT services. These helpful tips can help you increase sales and profitability.
Posted: 16 Aug 2011 | Published: 16 Aug 2011

Kaseya International Limited

The Best Way to Deliver IT Support to Businesses as an MSP
sponsored by GFI Software
WHITE PAPER: This paper examines the best ways to deliver IT support to businesses as a managed services provider.
Posted: 22 Dec 2010 | Published: 22 Dec 2010

GFI Software

PacketTrap MSP 6.0
sponsored by Dell Software
TRIAL SOFTWARE: PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.
Posted: 24 Aug 2011 | Premiered: 23 Aug 2011

Dell Software

Shenzhen Telecom
sponsored by Pitney Bowes Group 1 Software
CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: 01 Jul 2008 | Published: 01 Jul 2008

Pitney Bowes Group 1 Software

GFI MAX Building Blocks – The Answer to IT Services
sponsored by GFI Software
WHITE PAPER: In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software.
Posted: 22 Dec 2010 | Published: 22 Dec 2010

GFI Software

Managed Services or Break fix? One Size Doesn’t Fit All
sponsored by GFI Software
WHITE PAPER: This paper examines the benefits of Managed Services using the GFI Building Blocks program.
Posted: 22 Dec 2010 | Published: 22 Dec 2010

GFI Software

Build a Better Business in the Cloud
sponsored by VMware
CASE STUDY: Building your business for the future isn't just about moving to the cloud – it's about finding the right cloud services and a provider you can trust. In this eBook, explore four hybrid cloud uses – desktop as a service (DaaS), disaster recovery, hybrid cloud and managed services – through real-world case studies.
Posted: 16 Aug 2016 | Published: 16 Aug 2016

VMware
 
 
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