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ServiceNow Case Study - Gatwick Airport
sponsored by ServiceNow
CASE STUDY: In this case study, learn how this Gatwick Airport updates their outsourced and poorly perceived service desk to reduce costs, simultaneously improving service delivery, all while managing a variety of operational and IT service desks.
Posted: 20 Jul 2016 | Published: 01 Jul 2013

ServiceNow

Addressing the Sharp Demand for Managing IT Complexity (CIO Insight)
sponsored by SAP/Lenovo/Intel
WHITE PAPER: Identify the root causes of IT complexity, and learn how to mitigate the burden it imposes on internal operations, especially agility and real-time information access. Read on now to reduce complexity and simplify IT ops.
Posted: 07 Sep 2016 | Published: 30 Jun 2015

SAP/Lenovo/Intel

IT Service Management Blueprint: No-Fear Legacy ITSM Migrations
sponsored by ServiceNow
WHITE PAPER: Access this white paper to explore how to implement modern, cloud-based ITSM easily and cost-effectively. Discover migration best practices that will help you accelerate your most important services with automation, streamline delivery, create consumer-like service experiences, and more.
Posted: 02 Nov 2016 | Published: 02 Nov 2016

ServiceNow

Using IT Automation to Deliver Constantly Modern Software
sponsored by Puppet
WHITE PAPER: This white paper explores an institutional "future-proofing" approach to IT, based on the principles of abstraction and automation. Find out how to make your organization more proactive and learn how this approach does what DevOps and cloud computing alone can't achieve. Plus, get useful tips on how to select the right automation tools.
Posted: 02 Sep 2016 | Published: 02 Sep 2016

Puppet

Cloud Archiving: A Guide for MSPs
sponsored by LogicNow
WHITE PAPER: To provide a broader value-added proposition for email archiving, MSPs can discuss cloud capabilities that helps customers mine their emails for insight and enable security monitoring. Learn more about how to offer cloud email archiving as a key part of your service portfolio.
Posted: 26 Oct 2016 | Published: 26 Oct 2016

LogicNow

Microsoft Case Study - Webjet
sponsored by Microsoft
VIDEO: This video focuses on the successful partnership Webjet has had with Microsoft, and how it has helped Webjet help deal with reconciliation of transactions across multiple partners in order to reduce the chances of a negative customer experience. The solution allows the IT staff to focus on the customer experience rather than account disputes.
Posted: 05 Dec 2016 | Premiered: 15 Nov 2016

Microsoft

Opportunities and Risks in 5 Global Outsourcing Locations
sponsored by NTT America, Inc.
EBOOK: This e-guide explores some of the key trends impacting 5 important global IT outsourcing locations. Access now to uncover these trends, and learn how they are affecting regions like the United States, Brazil and Colombia, China, and more.
Posted: 07 Nov 2016 | Published: 07 Nov 2016

NTT America, Inc.

Cloud Computing Services: What's Your Enterprise IT Forecast
sponsored by Windsor Group
WHITE PAPER: This informational white paper identifies five essential characteristics that define cloud computing as well as how to use these to your advantage. Furthermore it predicts how enterprise cloud computing can enable day-to-day operations in ways traditional IT arrangements cannot.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Why Businesses are Turning to Managed IT Services
sponsored by NTT America, Inc.
EBOOK: This article explores how MSPs are evolving beyond their traditional limits to become trusted partners, rather than replacements, for internal IT teams. Discover why MSP adoption, which has traditionally been slow, is starting to gain ground and accelerate.
Posted: 08 Nov 2016 | Published: 08 Nov 2016

NTT America, Inc.

The Digital Roadmap Demands a New Kind of ITSM Support
sponsored by ServiceNow
EGUIDE: The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.
Posted: 22 Jun 2016 | Published: 20 Jun 2016

ServiceNow
 
 
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