Sky was in need of a way to implement incident, problem, change, service request and CMBD, as well as a way to leverage automation and service management capabilities. The following case study explores the enterprise service management platform they used to reach their goals.
This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
This white paper proposes that the key to achieving the most value from cloud investments includes considering the impact that they will have throughout an entire organization, and explores real-world customer experiences that examine the true business impact of the cloud.
According to recent research, only 11% of IT leaders see IT as a developer of new, innovative services. This is troubling news, as IT should want more than to resolve tickets and be the keeper of others' IT investments. But as more CIOs are reporting to CEOs, the time is right for IT to secure its position as a strategic partner for the business.
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