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Defining and Simulating ITIL Processes with Advanced Business Modeling
sponsored by Global Knowledge
WHITE PAPER: In this white paper, learn how an advanced business modeler provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles, and resources.
Posted: 11 Mar 2016 | Published: 26 Feb 2016

Global Knowledge

Multivendor IT Environment Dangling By A Thread?
sponsored by IBM
RESOURCE: It's a fruitless task to reduce the complexity of technical support when your infrastructure remains a tangled web of multiple systems, platforms, and vendors. Discover in this infographic how to enact a high level of proactive technical support to boost responsiveness of your complex IT environment.
Posted: 07 Mar 2016 | Published: 31 Dec 2014

IBM

Smart Service Management Transforms Corporate IT
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover a holistic, integrated approach to service management that utilizes modern automation and management tools, enabling CIOs to overcome potentially costly shadow IT, rising IT complexity and device diversity, and more.
Posted: 07 Mar 2016 | Published: 31 Dec 2015

Matrix42

Sensible one-page thoughts on performance: The position of IT
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Ludo Houdenaert, an independent management consultant, offers his thoughts on where companies should position IT in their organisations.
Posted: 08 Dec 2015 | Published: 08 Dec 2015

ComputerWeekly.com

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.
Posted: 20 Jun 2016 | Published: 31 Mar 2015

ServiceNow

Skills and sourcing trends for successful IT strategy
sponsored by ComputerWeekly.com
EBOOK: In this presentation from our CW500 event, Louise McCarthy, director of IT transformation at the European Bank of Reconstruction and Development, shares her experiences of overhauling IT sourcing strategy at major private and public sector organisations.
Posted: 19 Apr 2016 | Published: 19 Apr 2016

ComputerWeekly.com

Outshine “Shadow IT” — Be Your Own Cloud
sponsored by Axway
WHITE PAPER: Discover how you can outshine shadow IT by creating a personal cloud for your organization.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

Axway

The CIO’s Guide to Evaluating IT Sourcing Options
sponsored by Windsor Group
WHITE PAPER: This white paper will assist you in evaluating your IT sourcing options, and choosing the right provider that can help you save considerable time and money. Learn how to leverage your service provider to transcend IT performance expectations.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Windsor Group

Today's State of Work: The Productivity Drain
sponsored by ServiceNow
WHITE PAPER: This resource presents the results from interviews with nearly 1,000 managers at companies across the globe. Read on to learn 3 reasons why administrative duties takes up so much time and to discover a solution that can make work IT processes more productive.
Posted: 04 Mar 2016 | Published: 04 Mar 2016

ServiceNow

The Digital Roadmap Demands a New Kind of ITSM Support
sponsored by ServiceNow
EGUIDE: The IT service management (ITSM) times truly are a' changing, and traditional ITSM tactics just don't cut it in today's digitally disrupted marketplace. Discover in this expert guide how to boost IT service delivery in today's digitally enabled marketplace, see how SABRE technology redefines ITSM support.
Posted: 22 Jun 2016 | Published: 20 Jun 2016

ServiceNow
 
 
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