Analysts have predicted that 2014 will see the creation of "executives with no idea about IT sourcing" due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe's outsourcing editor looks at how digitisation and consumerisation are changing the IT department.
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
This case study describes what can go wrong with firmware updates when relying on Unauthorized Support Providers (USPs), and reveals how this strategy led the way for disaster in one real-world organization.
This whitepaper examines the strategies and investments today’s organizations must focus on in order to empower IT to make the most of emerging technologies while still keeping existing investments optimized.
Analytics is a key enabler for life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem, according to this research from IBM.
This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines