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Last Mile Services

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DEFINITION: Telecommunication services along a relatively short distance that delivers voice, data, and TV by a cable or telephone company that is wired directly into the customer's home.
Last Mile Services Reports
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How Digital Transformation Drives New Revenue Opportunities
sponsored by Presidio Networked Solutions
WHITE PAPER: Digital transformation asks, How can I use technology to drive better business outcomes? Download now to learn from forward-thinking CIOs how to lay the foundation for a successful digital transformation and drive new revenue opportunities in your enterprise.
Posted: 19 Jan 2017 | Published: 14 Nov 2016

Presidio Networked Solutions

How Leaders In ITSM Tap All Areas Of Knowledge To Find Success
sponsored by Skillsoft
RESEARCH CONTENT: When it comes to solving IT problems, knowledge is power. Smart organizations use all areas of knowledge within the business, making it easy to collaborate. Discover how leaders in IT service management (ITSM) tap all areas of knowledge within their business, and allow for a collaborative environment for their support workers.
Posted: 23 Mar 2017 | Published: 01 Mar 2016

Skillsoft

How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how IT solution provider PowerNET implemented an integrated business process management and sales analytics system to create profitability through efficiency.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

ConnectWise

How Organizations are Accelerating IT Services Delivery with Cloud Management
sponsored by VMware
EBOOK: Discover in this series of case studies how to accelerate the delivery of infrastructure, services, and apps with unified IT management for multi-cloud environments. Read on to discover a platform purpose-built for managing a software-defined data center, and which delivers the agility cloud promises.
Posted: 13 Dec 2016 | Published: 13 Dec 2016

VMware

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

Hybrid Cloud Management and Automated Monitoring Tools for MSPs and Channel Partners
sponsored by ConnectWise
EGUIDE: In this expert e-guide, explore how to use remote monitoring and management and other automated tools to manage hybrid cloud environments. Discover how to evaluate both commercially available and homegrown automated tools, enable custom integrations to unify monitoring tools with ITSM, monitor legacy systems, and more.
Posted: 01 Mar 2017 | Published: 27 Feb 2017

ConnectWise

Hyperconverged at Scale: Building out Data Center Infrastructure
sponsored by Dell EMC Intel®
WHITE PAPER: In this ESG white paper, uncover the benefits of hyper-converged infrastructure to be derived from implementation. Download now to see how HCI prepares IT for shifting to a services delivery model, and how HCI enables cloudlike flexibility of existing resources.
Posted: 24 Apr 2017 | Published: 31 Oct 2016

Dell EMC Intel®

How are Software as a Service technologies impacting the IT landscape?
sponsored by CA Technologies.
EGUIDE: Software as a Service (SaaS) is rapidly changing the IT landscape, yet brings many issues that must be addressed. This expert FAQ guide discusses how to tackle many daunting SaaS challenges for IT management and provides insight into optimal SaaS monitoring.
Posted: 23 Aug 2013 | Published: 23 Aug 2013

CA Technologies.

How Private Cloud Can Maximize IT Services
sponsored by Dell and VMware
EGUIDE: This cloud e-guide offers expert advice on the key differences to consider when weighing public and private cloud models as well as discusses the benefits a private cloud environment can offer your business to maximize IT services.
Posted: 06 Mar 2013 | Published: 06 Mar 2013

Dell and VMware

How to Achieve Transformative Business Outcomes with ITSM
sponsored by Hewlett-Packard Enterprise
VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower operational costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.
Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

Hewlett-Packard Enterprise

How to Address Your Top Tech Problems
sponsored by AT&T Corp
WHITE PAPER: For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues.
Posted: 04 Aug 2010 | Published: 04 Aug 2010

AT&T Corp

How to Avoid 4 Growth-Defying IT Dilemmas
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 29 Apr 2013 | Published: 29 Apr 2013

ServiceNow

How to Meet the Growing Demands on IT - 4 Steps along the Path
sponsored by Rackspace
WHITE PAPER: This white paper details a four step process you must take in order for IT to stay ahead of your growing demands.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Rackspace

HP Power to Change: Embracing the new style of IT
sponsored by Hewlett Packard Enterprise
EVENT: Do things you never thought possible and register now to join the HP Power to Change virtual event – starting September 10, 2013 at 9 am PT and October 1, 2013 at 9 am BST – to harness IT change and take it to new heights.
Posted: 22 Aug 2013 | Published: 10 Sep 2013

Hewlett Packard Enterprise

HP's Universal CMDB: A Balanced Approach to Unifying IT Operations, Service Desks, and Business Objectives
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, read about the evolution of Configuration Management Database (CMDB) adoption in the market, CMDB solution integration and the overall architecture requirements for CMDB.
Posted: 24 Aug 2007 | Published: 01 Jan 2007

Hewlett Packard Enterprise

Hybrid Energy: What to consider when tapping into alternative energy at the cell site
sponsored by Emerson Network Power
WHITE PAPER: This whitepaper details the value of hybrid energy sources in making your organization more energy efficient.
Posted: 22 Nov 2013 | Published: 23 Nov 2012

Emerson Network Power

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Hybrid ITSM: Because having one option isn't an option
sponsored by FrontRange Solutions Inc.
VIRTUAL ENVIRONMENT: This interactive resource discusses how you can make your business more efficient, compliant, and secured with the help of a hybrid IT service management solution.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

IBM Service Management for Communication Service Providers
sponsored by IBM
SOFTWARE DEMO: This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business.
Posted: 26 Oct 2010 | Premiered: 22 Oct 2010

IBM

IBM Service Management for the Intelligent Utility Network
sponsored by IBM
WHITE PAPER: The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
Posted: 06 Dec 2010 | Published: 06 Dec 2010

IBM

IBM Service Management: Driving growth for Managed ICT Service Providers
sponsored by IBM
WHITE PAPER: Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
Posted: 03 Oct 2011 | Published: 03 Oct 2011

IBM

IBM Service Management: Visibility. Control. Automation
sponsored by IBM
BROCHURE: This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
Posted: 12 Nov 2009 | Published: 25 Jun 2009

IBM

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

IBM Tivoli Service Request Manager White Paper
sponsored by IBM
WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
Posted: 22 Oct 2010 | Published: 15 Jan 2010

IBM

Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 22 Jul 2010 | Published: 22 Jul 2010

IBM
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