According to Gartner, by 2017, 15% of organizations will actively use IT operations analytics services, up from just 5% in 2014. This white paper provides a roadmap for designing and building an open IT operations analytics architecture.
If you're considering becoming a managed service provider, this 10-Week Guide to Becoming an MSP can help get you started. It breaks the process down into manageable pieces so you can stay on the right track without getting overwhelmed.
This white paper provides a useful list of Avaya Site Administration commands that will allow you to control what kind of calls employees are authorized to make and ensure least cost routing of outbound calls to keep phone bills down.
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