Knowledge Officers White Papers, Software Downloads, Definition and Webcasts

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Jun 19, 2013

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Knowledge Officers

Knowledge Officers Reports

Mitchells and Butlers: The boardroom view of IT sponsored by ComputerWeekly.com PRESENTATION: Robin Young, COO Mitchells and Butlers and former CIO gives a candid appraisal of the boardroom's view of IT and offers tips to CIOs on building credibility with board members. Posted: 07 Sep 2012 \| Published: 07 Sep 2012 TOPICS: Boards of Directors \| CEOs \| CIOs \| IT Management \| IT Managers \| IT Workforce \| Management Change \| Management of Change \| Management Service Providers \| Management Training

The Top 10 Reasons all IT Professionals Should Learn Project Management sponsored by Global Knowledge WHITE PAPER: Discover 10 ways that mastering project management can help your career and enhance your skillset. Learn what project management is and how you can leverage it in your organization. Posted: 07 Jun 2012 \| Published: 07 Jun 2012 TOPICS: Careers \| IT Management \| IT Managers \| IT Workforce \| Management Training \| Project Management \| Training

How Web Security Improves Productivity and Compliance sponsored by Webroot WHITE PAPER: This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more. Posted: 30 May 2013 \| Published: 31 Dec 2012 TOPICS: CIOs \| Employee Performance Management (EPM) \| Human Resources Management \| Internet Security \| Internet Security Software \| IT Departments \| IT Workforce \| Regulatory Compliance \| Security \| Security Best Practices \| Security Management \| Security Systems

Transcript: The Changing Role of the CIO sponsored by Hewlett-Packard Company PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CIOs \| IT Agents \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce

The Future of the IT Department sponsored by IBM WHITE PAPER: IT departments will evolve into a more strategic role brokering services as the enterprise adopts cloud computing. Posted: 05 Jun 2013 \| Published: 05 Jun 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Departments \| IT Management \| IT Managers \| IT Workforce

How to Implement Change Management Processes and Ensure a Successful ITSM Project sponsored by OnX Enterprise Solutions EGUIDE: All IT organizations face the constant and sometimes contradictory struggle to improve both the efficiency and quality of the IT services they provide. In this e-guide from SearchDataCenter.com, our experts share 10 considerations to keep in mind when implementing change management processes. Posted: 27 May 2011 \| Published: 27 May 2011 TOPICS: Change Management \| IT Best Practices \| IT Management \| IT Managers \| IT Spending \| IT Workforce \| Work Environment \| Workforce Planning

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by IBM and Crossview EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Moving on Up sponsored by Information Security Magazine JOURNAL ARTICLE: How do you rise in the security ranks? Don't speak geek; use the language of business. Posted: 24 Aug 2006 \| Published: 01 Jul 2006 TOPICS: Executive Management \| Executive Training \| Security Audits \| Security Management \| Surveys

Implementing Best Practices: The Dell Management Console and ITIL sponsored by Dell and Symantec WHITE PAPER: The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers. Posted: 15 Oct 2009 \| Published: 01 Mar 2009 TOPICS: Data Centers \| IT Asset Management \| IT Best Practices \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

The Data Center Facilities IT Handbook: Reinforcing IT and Facilities Relations sponsored by APC by Schneider Electric EBOOK: Communication failures between IT staff and facilities managers have cost companies enormous amounts of money in lost revenue. This eBook discusses the importance of open communication between both groups, and also serves as a guide for IT pros looking for information on ensuring that their physical infrastructures support the data center. Posted: 24 Apr 2009 \| Published: 24 Apr 2009 TOPICS: Data Center Management \| Data Centers \| Data Management \| IT Best Practices \| IT Departments \| IT Managers \| IT Workforce

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