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KTS Reports
 
Presentation: The BBC’s Unified Communications Strategy
sponsored by ComputerWeekly.com
PRESENTATION: Steve Shepherd, head of IT and business alignment at the BBC, explains how unified communications technology is transforming the BBC.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

ComputerWeekly.com

Voice Architectures and Deployment Models
sponsored by Global Knowledge
WHITE PAPER: Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

How VoIP Delivers Tangible Business Benefits: A Case for Implementation
sponsored by Avaya CenturyLink
RESOURCE: Discover how to improve employee productivity and enhance customer experience—within IT's budget—by implementing more agile VoIP. Choose the right combo of VoIP for your business—whether hosted or SIP trunk—and examine its multitudinous business benefits, overcoming aging network infrastructure.
Posted: 05 Jul 2016 | Published: 02 May 2016

Avaya CenturyLink

A New Tune for Telephony? What MS Lync Really Means
sponsored by SearchUnifiedCommunications.com
EBOOK: This white paper provides answers to a number of major questions surrounding Microsoft Lync. Read now to decide whether Lync is the best solution for your company's communications needs.
Posted: 10 Jul 2014 | Published: 10 Jul 2014

SearchUnifiedCommunications.com

TechTarget ANZ’s guide to upgrading your PBX
sponsored by VExpress
EBOOK: Read this guide and discover how a new PBX could trim your telephony costs and boost productivity.
Posted: 25 Oct 2010 | Published: 25 Oct 2010

VExpress

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence
sponsored by MegaPath Inc.
WHITE PAPER: Voice and data on a single wire is an exciting network development. MPLS technology, which enables voice and data to be transported together on wide area networks (WANs), has matured to provide a platform for almost unimaginable communications and cloud computing possibilities. Learn more about MPLS by reading this white paper.
Posted: 26 Mar 2010 | Published: 26 Mar 2010

MegaPath Inc.

Understanding Voice over IP Converged Trunking Alternatives
sponsored by Verizon and Adtran
WHITE PAPER: The benefits, risks and design alternatives are explored within this paper to help you select the solution and service provider that best meet your needs.
Posted: 04 Mar 2008 | Published: 01 Jan 2008

Verizon and Adtran

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Building your Cisco Product Lifecycle Strategy- Aug 2016 to January 2017
sponsored by Curvature
PRODUCT NEWS: Knowing which stage your Cisco equipment is in can be critical to minimizing the risk of downtime and maximizing your cost of savings. Access this whitepaper that provides an extensive "End of Life" calendar to best manage your product's lifecycle and details a new tool that allows assets to be utilized without adhering to forced upgrades.
Posted: 22 Jul 2016 | Published: 01 Jun 2016

Curvature
 
 
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