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The Human Face of Big Data: Data Driven
sponsored by
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


The New ITSM - Empowered by Integrated Operations
sponsored by ServiceNow
WHITE PAPER: This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.
Posted: 20 Jul 2016 | Published: 01 Jan 2015


Investing in ITIL-Aligned ITSM Technology
sponsored by ServiceNow
EBOOK: If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services. Read on to discover how to adopt fit-for-purpose ITSM.
Posted: 13 Jul 2016 | Published: 13 Jul 2016


Cox Automotive Turbocharges Cloud Customer Experience
sponsored by Red Hat
RESOURCE: Create a private cloud that provides a self-service IT portal for its resource provisioning—unlocking the potential to support development of new products while avoiding the risk of shadow IT.
Posted: 13 Oct 2016 | Published: 13 Oct 2016

Red Hat

Critical Capabilities for Business Intelligence and Analytics Platforms
sponsored by Birst
RESEARCH CONTENT: The analytics platform market has undergone a fundamental shift, indicating that IT-centric, reporting oriented platforms alone aren't enough to deliver a competitive edge. This Gartner report explores this and other emerging trends in BI platforms. Uncover 4 key findings about data discovery and get key recommendations for evaluating BI tools.
Posted: 07 Sep 2016 | Published: 10 Mar 2016


The Link Between Camel Dung and Data Centers
sponsored by Schneider Electric
WEBCAST: It is beneficial to know the reasons behind some of the practices that seem second nature in order to know what is the most beneficial for your specific data center. In this informational video, Victor Avelar, Data Center Science Center Director at Schneider Electric, answers multiple questions about data centers that usually go unanswered.
Posted: 24 Aug 2016 | Premiered: Nov 25, 2014

Schneider Electric

5 Ways to Cut Spending on SAP Software
sponsored by Snow Software
RESOURCE: Discover how to reduce SAP licensing costs with holistic Software Asset Management. Download this resource to examine five key initiatives to drive significant SAP savings—and avoid the pitfalls of overspending.
Posted: 11 Oct 2016 | Published: 11 Oct 2016

Snow Software
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