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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Sizing Up IT Operations Management: 3 Points
sponsored by VMTurbo
WHITE PAPER: This exclusive whitepaper covers the transformation you must make to IT operations in order to keep up with virtualization.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

VMTurbo

ITILĀ® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

Global Knowledge

The IT Service Broker
sponsored by Hewlett-Packard Company
RESOURCE: This informative infographic provides three reasons why IT service delivery must change to keep up with today's data centers.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

Hewlett-Packard Company

Data Centre Transformation - The Route to Business Service Optimisation
sponsored by Sungard
WHITE PAPER: Access this white paper to get survey results that provide insight into both existing practices and future developments in the data center. You'll also get tips on how organizations can improve the operational efficiency of their data centers and evaluate the potential of third-party data management.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Sungard

High-Speed Broadband in Every Classroom: The Promise of a Modernized E-Rate Program
sponsored by Cisco Systems, Inc.
WHITE PAPER: Education in this U.S. is undergoing a huge transformation, as the adoption of technologies such as mobile devices, video, and cloud computing increases. The federal E-Rate program has funded digital education, connecting more than 100,000 schools to the Internet since 1998 -- but could it do more?
Posted: 15 Oct 2014 | Published: 30 Sep 2013

Cisco Systems, Inc.

The Benefits of ITSM Principles
sponsored by CDW Corporation
EGUIDE: In this expert e-guide, examine the various benefits that an ITSM (IT service management) approach can provide an organization. Additionally, learn advice on how to integrate configuration management and IT asset management to optimize benefits and improve performance.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

CDW Corporation
 
 
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