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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Operations Analytics: IT's new year's resolution to innovate IT Operations
sponsored by Hewlett-Packard Company
WEBCAST: Did you know that 55% of data IT collects remains unused? That's over half of IT's data not being used to detect issues earlier, improve processes, and predict problems. View this webcast to discover how to get comprehensive, actionable insight into all IT operations by harnessing the power of big data and analytics.
Posted: 05 Feb 2014 | Premiered: Feb 5, 2014

Hewlett-Packard Company

Core HR: The Foundation for Business Alignment
sponsored by SuccessFactors
WHITE PAPER: This research brief examines the challenges facing HR, and details how to lay the technology foundation to support successful core HR service delivery.
Posted: 25 Feb 2014 | Published: 30 Jun 2013

SuccessFactors

The IT Department of 2020
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper takes a look into the future by analyzing what IT departments might look like in 2020.
Posted: 09 Dec 2013 | Published: 09 Dec 2013

Hewlett-Packard Company

E-Guide: Mistakes to Avoid to Ensure a Successful ITSM Program
sponsored by ServiceNow
EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ServiceNow

Strategic Server Refresh with IBM® System x®
sponsored by IBM and Intel.
WHITE PAPER: This white paper demonstrates the value of keeping your servers up to date with refresh and upgrades.
Posted: 14 Apr 2014 | Published: 18 Jun 2013

IBM and Intel.

The Future of the Cloud has Arrived
sponsored by BMC Software
WHITE PAPER: This whitepaper covers the importance of your IT department embracing the cloud so they can use the technology to go above and beyond what you had hope to get from it.
Posted: 18 Dec 2013 | Published: 18 Dec 2013

BMC Software
 
 
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