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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

3 Ways Your Service Desk Can Increase Business Trust with Agile
sponsored by Cherwell
MICROSITE: Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.
Posted: 13 Jun 2017 | Published: 17 Oct 2016

Cherwell

5 Counterintuitive Mistakes Companies Make When Going Digital
sponsored by Box
EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Box

Take Your Service Availability to New Heights
sponsored by ServiceNow
EBOOK: Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the rootcause of service issues. No more war room finger pointing, just rock-solid service availability.
Posted: 07 Aug 2017 | Published: 30 Nov 2016

ServiceNow

A CIO's Guide to Rethinking IT Service Management
sponsored by Cherwell
WHITE PAPER: CIOs and senior IT executives need to adapt the way they approach IT service management in response to their new roles as business strategists. Access this white paper to learn how CIOs are restructuring their ITSM strategies to assist in their new roles as business value drivers, as well as what to look for in a modern ITSM platform.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

Enterprise DevOps: Building a Service Oriented Organization
sponsored by Atos
WHITE PAPER: DevOps is a fluid term, but now we need to nail it down. This white paper settles the definition of DevOps and describes the practices that best support it in creating the right organizational structure and managing the transformation.
Posted: 04 Apr 2017 | Published: 30 Nov 2016

Atos

10 Key DevOps Principles for ITSM Practictioners
sponsored by Cherwell
WHITE PAPER: Why is there so much friction between the two? How can they work together? Why can't we all just along? This white paper answers the first two questions, breaking down how DevOps and ITSM work together, and provides you with ten principles to guide ITSM through their portion of the DevOps initiative.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

Cherwell
 
 
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