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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

CIO Trends #4
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we look at the topics that should be high on the agenda for anyone wanting to stay on top of their game- and the challenges that come with that. Find out what makes a successful IT leader in 2017, from looking outwards to learning lessons from digital transformation, and how to converge IT and digital skills in your organisation.
Posted: 06 Mar 2017 | Published: 06 Mar 2017

ComputerWeekly.com

Next-Generation IT: What Does it Really Look Like?
sponsored by Avaya
RESOURCE: In this post, examine five pillars that serve as the foundation for next-generation IT. Access now to discover these pillars, as well as in-depth research on core IT architecture elements, including secure mobility, omnichannel, big data analytics, and more.
Posted: 27 Apr 2017 | Published: 20 Mar 2017

Avaya

Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
EBOOK: Without the right information, you won't be able to make the best decisions. Why would you let your IT operations run blind? Automated service mapping gives you the service visibility you need so that you always have an accurate, up-to-date view of your business services.
Posted: 16 Mar 2017 | Published: 22 Aug 2016

ServiceNow

Four Ways to Satisfy the Modern User – Without Losing Your Sanity
sponsored by Cherwell
WHITE PAPER: Here's the secret; some of the world's most successful businesses, like Uber, Airbnb, and Facebook, don't have their own cars, hotels, or content. What they do have is IT enablement. Access this white paper to discover the 4 ways your IT team can satisfy modern users with the right IT service management tool.
Posted: 12 Apr 2017 | Published: 29 Sep 2015

Cherwell

Maximizing IT Security with Configuration Management
sponsored by Puppet
WHITE PAPER: This white paper explores how to leverage configuration management to bolster security and meet compliance regulations. Uncover some of the key benefits, including the creation of a Standard Operating Environment (SOE), reporting on and control of configuration drift, enhanced change remediation, and more.
Posted: 08 Mar 2017 | Published: 08 Mar 2017

Puppet

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise
 
 
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