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The Human Face of Big Data: Data Driven
sponsored by
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


How to Overcome Top ITSM Challenges
sponsored by IBM
WHITE PAPER: In this white paper, learn the top challenges of IT Service Management (ITSM) and discover how management automation can overcome them.
Posted: 10 Sep 2015 | Published: 30 Apr 2014


Your Guide to Automated Configuration Management
sponsored by Puppet Labs
WHITE PAPER: In this white paper, discover why automated configuration management matters and how to get it up and running in your enterprise. Read on see its capabilities and how it will affect everyone from IT managers to customers.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Puppet Labs

Be Your Own Chief Cloud Officer with Service-Centric IT
sponsored by Dell, Inc.
WHITE PAPER: Cloud technology puts you at the center of business transformation. In this white paper, you will learn how to transition your organization from infrastructure-centric to service-centric IT with first-rate cloud solutions to improve agility, service levels, and user experience.
Posted: 14 Aug 2015 | Published: 14 Aug 2015

Dell, Inc.

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper analyzes a modern service management platform, discussing how new IT trends have forced service management to change.
Posted: 28 Aug 2015 | Published: 31 Mar 2015


Reselling Hosting Services: The Top 5 Questions
sponsored by Hostway Corporation
WHITE PAPER: But what should designers and developers look for in a potential reselling partner? This white paper outlines five essential questions to ask when partnering with a reseller, bolstering your business helping it capture a larger section of the marketplace. Read on to see how to answer your concerns.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Hostway Corporation

Dive into Cloud Adoption Trends with Intel's Gerald Seaman
sponsored by Dell, Inc.
WEBCAST: This webcast dives into cloud adoption trends with Intel's Gerald Seaman. Tune in to learn what's driving enterprises to different cloud models.
Posted: 14 Aug 2015 | Premiered: Aug 14, 2015

Dell, Inc.
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