This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
This expert e-guide examines how ITSM has progressed in the past few years as well as how you can adjust your ITSM approach to meet new demands such as merging your asset and configuration management tools and licensing risk exposure.
This white paper explains why enterprises utilizing cloud applications like Salesforce should consider investing in a cloud access security broker, which restores data protection and visibility to your IT team while respecting user privacy.
In this expert e-Guide, learn how to ensure that your patch management strategy remains secure following the transition from physical to virtual desktops; why delaying security patches puts organizations at risk; and how to build a case for a formal patch management program.
In this expert resource, explore the findings of a recent research report on how successful organizations are identifying causes of downtime and attempting to achieve "zero downtime."
Access the following ebook to learn about an additional service offering you can sell to your clients that allows you to become part of their internal support team. Read on to learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
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