This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Access this white paper to get the top 10 key elements required from your application which will provide a flexible service management framework capable of operating your way. You'll learn how you can improve your customer-facing functions with a simple set of service management tools.
You've decided to make the leap to the cloud, but with so many different configurations offered by multiple providers representing different degrees of benefits and risks, how do you even begin to determine the approach that will best suit your organisation's unique needs? Read this white paper to find guidance to help you make sense of the cloud.
This informative white paper provides excellent advice for MSPs as they navigate explosive trends like cloud computing and mobility, helping them to adapt their businesses to meet customers' evolving needs and stay one step ahead of the competition.
In this expert e-Guide, learn how to ensure that your patch management strategy remains secure following the transition from physical to virtual desktops; why delaying security patches puts organizations at risk; and how to build a case for a formal patch management program.
In this expert e-guide, examine the various benefits that an ITSM (IT service management) approach can provide an organization. Additionally, learn advice on how to integrate configuration management and IT asset management to optimize benefits and improve performance.
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