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Maximize Your Collaboration Investment by Choosing the Right Services Approach
sponsored by Cisco Systems, Inc.
ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Posted: 15 Mar 2011 | Published: 01 Jun 2010

Cisco Systems, Inc.

Your Guide to Improving IT Service Consistency
sponsored by Pangea Systems
WHITE PAPER: This exclusive whitepaper details how to use a process foundation to enable an IT service desk that provides the reliability and consistency you need.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

Vendor Landscape: IT Asset Management
sponsored by IBM
RESOURCE: This interactive resource allows you to weigh the importance of the vendor vs. the product when it comes to IT asset management and will create a customized shortlist of options for you.
Posted: 22 May 2014 | Published: 18 Nov 2013

IBM

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

Five Concerted Steps to Maximize The Business Value of IT
sponsored by NEC Corporation of America
WHITE PAPER: This exclusive whitepaper offers five best practices for getting started with service portfolio management.
Posted: 22 May 2014 | Published: 10 Dec 2013

NEC Corporation of America

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by IBM and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 07 Jul 2014 | Published: 01 Aug 2013

IBM and Intel

E-Guide: Mistakes to Avoid to Ensure a Successful ITSM Program
sponsored by ServiceNow
EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ServiceNow

Measure your ITSM Investments
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper covers how to transform your IT service management approach to better align with business goals. It also presents a customer-centric ROI method.
Posted: 06 Mar 2014 | Published: 10 Jan 2013

Hewlett-Packard Company

Gain Social Insight: Connect Business And IT into One Conversation
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
Posted: 04 Jun 2014 | Published: 31 Mar 2014

Hewlett-Packard Company

EPAM Creates A Service Portal With A Unique Service Catalogue, Customized Design, And Flexible Access Rights
sponsored by Hewlett-Packard Company
WHITE PAPER: EPAM Systems, Inc. needed a more efficient way to manage and deliver IT services, so EPAM evaluated 15 IT service management (ITSM) vendors. In this case study, find out which portfolio of ITSM products EPAM chose, and discover the steps they took to implement this technology.
Posted: 23 Jun 2014 | Published: 31 Aug 2012

Hewlett-Packard Company
 
 
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