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Maximize Your Collaboration Investment by Choosing the Right Services Approach
sponsored by Cisco Systems, Inc.
ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Posted: 15 Mar 2011 | Published: 01 Jun 2010

Cisco Systems, Inc.

Analytics across the ecosystem
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Analytics is a key enabler for life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem, according to this research from IBM.
Posted: 14 Feb 2014 | Published: 14 Feb 2014

ComputerWeekly.com

Achieving Actionable Insights from IT Operations Big Data
sponsored by IBM
VIDEO: IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance.
Posted: 20 Nov 2013 | Premiered: 20 Nov 2013

IBM

E-Guide: Benefitting From a Flexible ITSM Platform
sponsored by ServiceNow
EGUIDE: This expert e-guide will show you how IT service management can benefit CIOs and CTOs.
Posted: 11 Apr 2014 | Published: 11 Apr 2014

ServiceNow

Top 10 IT Service Management Next Practices
sponsored by Hewlett-Packard Company
WHITE PAPER: New challenges in the IT world, such as cloud computing, demand new tools and IT management practices. This guide outlines the implementation of new IT management and the benfits associated with doing so.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

Hewlett-Packard Company

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by IBM and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 14 Apr 2014 | Published: 21 Aug 2013

IBM and Intel

Why is the ITSM Market Moving to the Cloud?
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers why organizations move their IT service desk tools to the cloud and the looks at eight benefits it can bring to your organization.
Posted: 08 Oct 2013 | Published: 08 Oct 2013

BMC Software, Inc.

What can go wrong with firmware updates: What unauthorized support providers don’t tell you - Manufacturing industry customer
sponsored by Hewlett-Packard Company
CASE STUDY: This case study describes what can go wrong with firmware updates when relying on Unauthorized Support Providers (USPs), and reveals how this strategy led the way for disaster in one real-world organization.
Posted: 24 Jan 2014 | Published: 30 Nov 2013

Hewlett-Packard Company

SOA Governance and Test Update
sponsored by IBM
EGUIDE: In this E-Guide, readers will hear from experts in the space (including well-known David Linthicum) around SOA governance and its relationship with lightweight, flexible enterprise architecture.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

IBM

CA Service Management Blog
sponsored by CA Technologies.
RESOURCE: This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations.
Posted: 30 Aug 2013 | Published: 30 Aug 2013

CA Technologies.
 
 
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