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The Help Desk and the Network Operations Center: What MSPs Need and Why
sponsored by N-able Technologies
WHITE PAPER: This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

N-able Technologies

The Technology Industry Survey 2015
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This is the fourth annual Technology Industry Survey, produced by Computer Weekly and Mortimer Spinks. This year, 3,408 technology professionals shared their views on everything from how cautious they are with their personal data to how they feel about their current employer and what really keeps them happy at work.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

ComputerWeekly.com

Managed Service Provider Attributes Growth to the ConnectWise Community
sponsored by ConnectWise
CASE STUDY: Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to managed services.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

ConnectWise

Emerging Expectations of CIO's
sponsored by FrontRange Solutions Inc.
WEBCAST: Consult this on-demand webcast today to learn about the role and expectations of the modern CIO, and find out what skills and competencies are required to be successful in the position.
Posted: 03 Jul 2013 | Premiered: Mar 27, 2013

FrontRange Solutions Inc.

The Deloitte CIO Survey 2013
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This ground breaking study from Deloitte, based on a survey of 700 CIOs world wide, gives you the latest trends in IT spending, technology and business priorities and CIO's career aspirations.
Posted: 08 Nov 2013 | Published: 08 Nov 2013

ComputerWeekly.com

Women in Technology 2014
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Are women flourishing in IT ? Find out by downloading the Women in techology report from Computer Weekly and Mortimer Spinks.
Posted: 04 Jul 2014 | Published: 04 Jul 2014

ComputerWeekly.com

Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

Information Lifecycle Governance Leader Reference Guide
sponsored by IBM
WHITE PAPER: Storing data that no longer has any value to the organization is a crippling process that forward-thinking CIOs must begin to shy away from. This white paper provides key insight surrounding the defensible disposal of unnecessary data.
Posted: 30 Apr 2013 | Published: 30 Apr 2013

IBM

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services
sponsored by Fairway Technologies, Inc.
WHITE PAPER: This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.
Posted: 02 Nov 2010 | Published: 02 Nov 2010

Fairway Technologies, Inc.

How to Implement Change Management Processes and Ensure a Successful ITSM Project
sponsored by OnX USA LLC
EGUIDE: All IT organizations face the constant and sometimes contradictory struggle to improve both the efficiency and quality of the IT services they provide. In this e-guide from SearchDataCenter.com, our experts share 10 considerations to keep in mind when implementing change management processes.
Posted: 27 May 2011 | Published: 27 May 2011

OnX USA LLC
 
 
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