In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
In this white paper discover how IBM's IT analytics strategy stacks up to the research presented by EMA. Access now to learn why EMA remains optimistic that Netcool Operations Insight is the next step in a continuing set of leadership moves by the company.
This e-book provides industry best practices for mobile appointment booking. Read now for eight guidelines to deploying a quality appointment booking app that gives the best customer experience possible, while considering the sensitive issues around a profitable operation.
This white paper explains the importance of healthcare IT that streamlines healthcare processes. Read on if you want to improve operational efficiencies and drive down costs, to ultimately achiever higher quality patient care.
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