In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
In today's digital world, cloud applications are used to run many mission-critical tasks for enterprises. Read this white paper to learn how cloud applications allow you to constantly improve your systems, ensuring operational efficiency and excellent customer service.
This white paper explains the importance of healthcare IT that streamlines healthcare processes. Read on if you want to improve operational efficiencies and drive down costs, to ultimately achiever higher quality patient care.
In this week's Computer Weekly, we unveil our list of the 25 most influential women in UK IT, and talk to the winner - Tech City CEO Joanna Shields. We hear from oil giant BP about how it moved to a hybrid cloud environment. And we examine the changing nature of the outsourcing market and what it means for IT managers.
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