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Information Technology Managers Reports
Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book
sponsored by ServiceNow
EBOOK: Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.
Posted: 11 Jul 2016 | Published: 11 Jul 2016


IT Project in the Middle East
sponsored by
EGUIDE: The Middle East is becoming a trailblazer in the use of modern technology to improve business and society.
Posted: 19 Sep 2016 | Published: 19 Sep 2016

The Service Desk Dilemma
sponsored by Matrix42
WHITE PAPER: This white paper explores how you can add more automation and flexibility to the service desk to make the IT team's work easier across system boundaries. Learn how this modern ITSM strategy can help you achieve faster incident resolution, full integration between systems, and more.
Posted: 03 Mar 2016 | Published: 31 Dec 2015


Investing in ITIL-Aligned ITSM Technology
sponsored by ServiceNow
EBOOK: If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services. Read on to discover how to adopt fit-for-purpose ITSM.
Posted: 13 Jul 2016 | Published: 13 Jul 2016


2016 Global Server Hardware, Server OS Reliability Report
sponsored by SAP/Lenovo/Intel
ANALYST REPORT: Explore the findings of the ITIC's 2016 Global Server Hardware and Server OS Reliability Survey, and discover what executives and IT managers from over 600 organizations are saying about the most common causes of downtime—and the most reliable servers on the market.
Posted: 09 Sep 2016 | Published: 31 Jul 2015


CIO Trends Asean Q1 2016
sponsored by
ESSENTIAL GUIDE: This guide offers a collection of our most popular articles for IT leaders in Asean during the first few months of 2016, examining the changing role of CIOs and how to enhance their relationships with their peers across the business.
Posted: 17 Mar 2016 | Published: 17 Mar 2016

2016 DevOps Salary Report
sponsored by Puppet
RESEARCH CONTENT: This report examines the results of the 2016 State of DevOps Report, particularly in connection with data collected on salaries. Access now so you can see how your own salary stacks up against others in your region and industry.
Posted: 02 Sep 2016 | Published: 02 Sep 2016


Skills and sourcing trends for successful IT strategy
sponsored by
EBOOK: In this presentation from our CW500 event, Louise McCarthy, director of IT transformation at the European Bank of Reconstruction and Development, shares her experiences of overhauling IT sourcing strategy at major private and public sector organisations.
Posted: 19 Apr 2016 | Published: 19 Apr 2016

A Practical Approach to ITIL Adoption
sponsored by ServiceNow
EBOOK: The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid. Access this eBook to avoid the top 5 ITIL implementation mistakes and ensure the success of your efforts.
Posted: 12 Jul 2016 | Published: 12 Jul 2016


How IT-Business Collaboration and Speed Drive Digital Business
sponsored by SAP/Lenovo/Intel
RESOURCE: Discover how to drive digital innovation and unlock organization-wide business value by prioritizing the effective collaboration between IT and LOB.
Posted: 06 Sep 2016 | Published: 06 Sep 2016

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