Information Technology Infrastructure Library

CASE STUDY: This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.

Posted: 01 Jun 2011 | Published: 01 Jun 2011

WHITE PAPER: This white paper explains how the concept of IT-as-a-Service emerged over time and offers exclusive advice to help organizations embrace it. Find out how the cloud fits into the service landscape and discover the essential building blocks required to enable this new IT model.

Posted: 13 Dec 2011 | Published: 13 Dec 2011

WHITE PAPER: IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...

Posted: 15 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.

Posted: 27 May 2009 | Published: 27 May 2009

WHITE PAPER: The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.

Posted: 17 Jun 2011 | Published: 17 Jun 2011

WHITE PAPER: As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks and enabling technologies to help to deliver high quality IT services and cost efficiencies, to demonstrate delivered business value, and to increase IT-to-business alignment or integration.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.

Posted: 21 Dec 2011 | Published: 21 Dec 2011

WHITE PAPER: Most information technology managers have heard of the term IT Infrastructure Library, or ITIL®. The purpose of this paper is to introduce managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization.

Posted: 12 May 2010 | Published: 12 May 2010

EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

WHITE PAPER: A flexible, adaptable and scalable IT infrastructure means that change is the only constant. Access this exclusive resource for an in-depth definition of change management and tactics for increasing your ROI via the change process.

Posted: 17 Jun 2011 | Published: 17 Jun 2011