Building a Business Case for Service Management & Automation
sponsored by ServiceNow
WEBCAST:
Watch this informative resource to discover the importance of service management and automation for IT department efficiency.
Posted: 01 May 2013 | Premiered: Jan 30, 2013
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Bursting with HP CloudSystem
sponsored by HP & Intel®
WHITE PAPER:
Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more!
Posted: 04 Mar 2013 | Published: 30 Nov 2012
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City of Los Angeles Improves Customer Satisfaction with Self-Service Portal
sponsored by Oracle Corporation
VIRTUAL ENVIRONMENT:
Los Angeles Department of Water and Power (LADWP) turned to Oracle WebCenter Portal, and LADWP customers now have a customer self-service portal which includes: account information such as bills, payments and rebate processing, application and content management integration, and multi-channel access, including mobile devices.
Posted: 04 Apr 2013 | Premiered: 04 Apr 2013
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City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript
sponsored by Oracle Corporation
PRESENTATION TRANSCRIPT:
Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.
Posted: 15 Apr 2013 | Published: 15 Apr 2013
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City University London Policy Challenge Report: Removing barriers to government using SME IT suppliers
sponsored by ComputerWeekly.com
WHITE PAPER:
The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency.
Posted: 21 Oct 2011 | Published: 18 Aug 2010
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Cloud Computing for CIOs: Getting Inside the Mind of Your CFO
sponsored by HP & Intel®
WHITE PAPER:
Making business decisions for cloud computing is no longer strictly an IT function, more and more CFOs are now getting involved in the planning and application. Check out this white paper to see how combining organizational forces will add real business value to your organization.
Posted: 28 Feb 2013 | Published: 31 May 2012
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Cloud Monitoring and Service Management: Maximizing IT services and investments
sponsored by CA Nimsoft
WHITE PAPER:
This white paper defines today's cloud market and reviews a cloud implementation roadmap to help guide you in adoption process. Learn more about advanced approaches for leveraging cloud monitoring and service management through IT management-as-a-Service and its impact on the IT department.
Posted: 04 Mar 2013 | Published: 04 Mar 2013
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Computer Weekly Buyers' Guide: Cloud Computing
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies.
Posted: 21 Oct 2011 | Published: 19 Jan 2011
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Building an Extranet Portal
sponsored by Juniper Networks, Inc.
WHITE PAPER:
The need for organizations to provide network access for external audiences such as partners & customers is increasing. This paper details the benefits of an extranet portal & highlights SSL VPN technology as a best approach to achieve increase...
Posted: 27 Oct 2006 | Published: 01 Sep 2006
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Building Your Business Case for Best-Practice IT Services Delivery
sponsored by Oracle Corporation
WHITE PAPER:
Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.
Posted: 29 Mar 2010 | Published: 15 Jun 2009
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CA Virtualization Management Solution Brief
sponsored by CA Technologies.
PRODUCT LITERATURE:
CA Virtualization Management solutions provide integrated end-to-end management, business-driven automation and security. As such, CA facilitates virtualization's promise of cost reduction and efficiency gains through consolidation, standardization and lower energy consumption, which drive better business outcomes.
Posted: 20 Nov 2009 | Published: 20 Nov 2009
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Calcasieu Parish Schools Case Study: Connecting 21st Century Classrooms
sponsored by Dell, Inc.
CASE STUDY:
Read this case study to learn how Calcasieu Parish schools doubled its purchasing power and improved student access and learning proficiency with Dell netbooks.
Posted: 02 Jul 2010 | Published: 01 Dec 2009
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Can a Technology Service Provider Really Enable Your Business Success?
sponsored by All Covered
WHITE PAPER:
Technology service providers address IT challenges by providing technical oversight, IT accountability and continuity within the infrastructure. Learn how partnering with a technology service provider can satisfy the IT needs of your business.
Posted: 04 Sep 2007 | Published: 28 Aug 2007
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Capturing the Potential of the Cloud
sponsored by IBM
WHITE PAPER:
This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.
Posted: 13 Oct 2010 | Published: 15 Sep 2010
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Challenges & Strategies for UK Annuity Providers
sponsored by Wipro Technologies
WHITE PAPER:
This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the
opportunities present in the marketplace.
Posted: 13 May 2009 | Published: 11 May 2009
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CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness
sponsored by CIO Decisions
EZINE:
Midmarket CIOs are always under the gun to enhance IT and business alignment, and to show how their organization is continually growing more efficient and responsive to business needs. IT Service Management aims to make both happen.
Posted: 13 Apr 2009 | Published: 10 Apr 2009
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Cloud Computing on a Smarter Planet
sponsored by IBM
WHITE PAPER:
The true promise of cloud isn’t just about advancing IT; it’s about reinventing business. Leading companies are unlocking the deeper potential of cloud as a way to manage not just their IT but also their businesses. They’re discovering that cloud can help them create new marketplaces, smarter business services and profitable new revenue streams.
Posted: 15 Nov 2011 | Published: 15 Nov 2011
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Cloud Computing to Drive High Performance
sponsored by BMC-Accenture
WHITE PAPER:
This white paper highlights the areas where companies can see improvement after implementing cloud computing and offers detailed guidance to help IT prepare for this new IT model.
Posted: 22 Aug 2011 | Published: 22 Aug 2011
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Cloud Computing: Business Benefits With Security, Governance and Assurance Perspectives
sponsored by ISACA
WHITE PAPER:
This paper clarifies what cloud computing is, identifies the services offered in the cloud, and also examines potential business benefits, risks, and assurance considerations. Read on to learn more about cloud computing from security, governance, and assuarance perspectives.
Posted: 10 Feb 2010 | Published: 01 Dec 2009
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Cloud computing: A reality check and guide to risk mitigation
sponsored by BlueCoat
WHITE PAPER:
This white paper provides a reality check on cloud computing from the perspective of an IT organisation.
Posted: 09 Aug 2010 | Published: 01 Dec 2009
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Cloud Intelligent Network: Connect the World of Many Clouds
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Uncover how an intelligent network is the key to creating a successful cloud environment for your users.
Posted: 07 Mar 2012 | Published: 30 Dec 2011
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Compucom and Intel vPro Out of the Box Innovation
sponsored by Intel
VIDEO:
Compucom, provider of IT solutions to Fortune 1000 companies, describes how Intel innovation has taken Compucoms business to another level.
Posted: 03 Dec 2009 | Premiered: 14 Sep 2009
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Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now.
Posted: 31 Oct 2011 | Published: 28 Oct 2011
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Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now.
Posted: 14 Nov 2011 | Published: 11 Nov 2011
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Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development
sponsored by ComputerWeekly.com
EZINE:
In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.
Posted: 19 Dec 2011 | Published: 20 Dec 2011
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