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ITIL

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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITILReports
126 - 150 of 174 Matches Previous Page  | Next Page
Simple Ways to Get the Most from Your Blade Environment
sponsored by HP & Intel®
WHITE PAPER: Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities.
Posted: 20 Dec 2008 | Published: 19 Dec 2008

HP & Intel®

Automated Network Lifecycle Management-- Unifying Fault, Performance, and Configuration Management to Increase Uptime, Reduce Costs, and Minimize Human Error
sponsored by Hewlett-Packard Company
WHITE PAPER: Learn about the benefits of state-of-the-art network fault management, performance management, and configuration management systems and the integration that brings them together.
Posted: 16 Dec 2008 | Published: 12 Dec 2008

Hewlett-Packard Company

eBook: Understanding GRC(Governance, Risk Management, and Compliance): Frameworks, Tools and Strategies
sponsored by SearchSecurity.com
EBOOK: Check out this expert eBook to learn about the benefits of implementing a GRC program and get best practices for integrating these strategies into your company's infrastructure. This eBook is sponsored by Application Security, Inc, Beyond Trust, Lumension Security, MessageLabs, Thawte, Varonis and Websense.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

SearchSecurity.com

Introduction to Requirements - The Critical Details That Make or Break a Project
sponsored by Global Knowledge
WHITE PAPER: This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

ITIL V3 and the PMBOK® - Distinct but Complementary
sponsored by Global Knowledge
WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps
sponsored by Global Knowledge
WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
Posted: 10 Dec 2008 | Published: 01 Jan 2006

Global Knowledge

IT Service Management: It's About Managing Change
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
Posted: 01 Dec 2008 | Published: 26 Nov 2008

Hewlett-Packard Company

Virtualization and Automation Drive Dynamic Data Centers
sponsored by CA Technologies.
WHITE PAPER: Learn how virtualization and automation in the data center will lead to better customerexperience, reduced environmental impact and increased capacity for future services.
Posted: 31 Oct 2008 | Published: 30 Oct 2008

CA Technologies.

Elavon Achieves Greater Business Agility with CA Data Center Automation
sponsored by CA Technologies.
WHITE PAPER: Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: 29 Oct 2008 | Published: 29 Oct 2008

CA Technologies.

ITIL® v3: What It Is and Why You Should Care
sponsored by Global Knowledge
WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: 14 Oct 2008 | Published: 11 Oct 2008

Global Knowledge

A Shortcut Guide to Virtualization and Service Automation
sponsored by Hewlett-Packard Company
WHITE PAPER: This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: 10 Oct 2008 | Published: 10 Oct 2008

Hewlett-Packard Company

Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
PODCAST: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Premiered: Oct 7, 2008

newScale, Inc.

How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
WHITE PAPER: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: 07 Oct 2008 | Published: 07 Oct 2008

newScale, Inc.

Sallie Mae Evolves Effective Change and Service Management: Setting a Baseline
sponsored by CA Technologies.
CASE STUDY: This case study discusses Sallie Mae's assessment of initial baselines for its change management and ITIL adoption strategy and effective leverage of those baselines to help determine ROI and nurture ongoing adoption.
Posted: 24 Sep 2008 | Published: 24 Sep 2008

CA Technologies.

Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA Technologies.
WHITE PAPER: Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

CA Technologies.

Essential ITIL: What You Need to Succeed
sponsored by CA Technologies.
WHITE PAPER: ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: 25 Aug 2008 | Published: 25 Aug 2008

CA Technologies.

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
sponsored by TechExcel
WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: 19 Aug 2008 | Published: 19 Aug 2008

TechExcel

Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
Posted: 13 Aug 2008 | Published: 01 Mar 2008

IBM

Innovative Collaboration to Advance Your Business
sponsored by IBM
WHITE PAPER: In this white paper learn how to bypass the challenge of adding new collaborative capabilities to what you already have and how to deal with dispersed content sources and system redundancies.
Posted: 01 Jul 2008 | Published: 01 Apr 2007

IBM

Virtual Data Center eZine - Volume 3
sponsored by Virtual Data Center eZine - Volume 3
WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management
Posted: 19 Jun 2008 | Published: 01 Jun 2008


Good to Great: Transform IT through Service Lifecycle Management
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008

Hewlett-Packard Company

Realizing ITIL V3: Top Technologies to Drive Value
sponsored by Hewlett-Packard Company
WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008

Hewlett-Packard Company

Thirty-One Best Practices for the Service Desk
sponsored by GoToAssist
WHITE PAPER: This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
Posted: 20 May 2008 | Published: 28 Jun 2005

GoToAssist

Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX
sponsored by Vision Solutions
PODCAST: This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX.
Posted: 09 May 2008 | Premiered: May 9, 2008

Vision Solutions

Emerging IT Shifts towards Business Service Automation
sponsored by Hewlett-Packard Company
WHITE PAPER: This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
Posted: 25 Apr 2008 | Published: 01 Nov 2007

Hewlett-Packard Company
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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