Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention
sponsored by McAfee, Inc.
PRODUCT LITERATURE:
Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.
Posted: 18 Aug 2009 | Published: 18 Aug 2009
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ITSM guidance: ITIL V3 Update
sponsored by SkillSoft Corporation
VIDEO:
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
Posted: 17 Aug 2009 | Premiered: 17 Aug 2009
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Power and Cooling Capacity Management for Data Centers
sponsored by APC
WHITE PAPER:
This paper describes the principles for achieving power and cooling capacity management.
Posted: 10 Jul 2009 | Published: 10 Jul 2009
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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Unlock the Hidden IT Opportunities in Troubled Economic Times
sponsored by BMC Software, Inc
WHITE PAPER:
IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Ride the Express Lane in the Journey to Speed ITIL® Adoption
sponsored by BMC Software, Inc
WHITE PAPER:
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc
WHITE PAPER:
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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Seven Ways ITIL Can Help You in an Economic Downturn
sponsored by BMC Software, Inc
WHITE PAPER:
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: 15 Jun 2009 | Published: 15 Jun 2009
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Crossing the Chasm Between the Service Desk and Operations
sponsored by BMC Software, Inc
WHITE PAPER:
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Posted: 15 Jun 2009 | Published: 15 Jun 2009
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Five CIO Challenges Addressed by Better Change Management
sponsored by IBM
WHITE PAPER:
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: 29 May 2009 | Published: 29 May 2009
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Tough Love: When IT Security Hurts Your Business
sponsored by Global Knowledge
WHITE PAPER:
As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
Posted: 27 May 2009 | Published: 27 May 2009
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Implementing Best Practices: The Dell Management Console and ITIL
sponsored by Dell, Inc. and Intel
WHITE PAPER:
This white paper discusses how reduced budgets and growing demands on IT departments have forced organizations to find ways to cut costs, increase IT resource productivity, and optimize existing investments. Find out more about on this topic and how the new Dell Management Console can assist you.
Posted: 19 May 2009 | Published: 19 May 2009
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10 Hot Skills for 2009
sponsored by Global Knowledge
WHITE PAPER:
With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
Posted: 01 May 2009 | Published: 01 May 2009
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Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER:
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 21 Apr 2009
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Dell's SMART Approach to Workload Automation
sponsored by BMC Software, Inc
WHITE PAPER:
This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
Posted: 18 Apr 2009 | Published: 18 Apr 2009
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How Customers Are Cutting Costs and Building Value with Microsoft Virtualization
sponsored by Microsoft
WHITE PAPER:
Virtualization provides powerful, tangible ways to streamline many traditionally time-consuming processes and minimize the resources needed to deploy and manage IT resources. This white paper examines how Microsoft® customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money.
Posted: 19 Mar 2009 | Published: 19 Mar 2009
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Deliver Application Integration Projects in Days
sponsored by Cast Iron Systems
WHITE PAPER:
This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
Posted: 23 Feb 2009 | Published: 23 Feb 2009
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Harnessing the Power of ITIL
sponsored by SkillSoft Corporation
ANALYST BRIEF:
ITIL is quickly becoming the global standard in IT service delivery, and for good reason - it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Read this brief for advice on it's proper implementation.
Posted: 19 Feb 2009 | Published: 19 Feb 2009
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IDC Report on ITIL: How to manage the IT Service Lifecycle
sponsored by Hewlett-Packard Company
WHITE PAPER:
Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.
Posted: 17 Feb 2009 | Published: 17 Feb 2009
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The Friendly Face of IT: User-friendly IT Management
sponsored by Numara Software
WEBCAST:
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
Posted: 06 Jan 2009 | Premiered: 06 Jan 2009
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ITIL for the Real World
sponsored by Numara Software
WEBCAST:
This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
Posted: 06 Jan 2009 | Premiered: 06 Jan 2009
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Practical and Flexible IT Service Management for the Real World
sponsored by Numara Software
WEBCAST:
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
Posted: 06 Jan 2009 | Premiered: 06 Jan 2009
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ITIL Version 3 - What the Changes Could Mean to You
sponsored by Global Knowledge
WHITE PAPER:
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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ITIL V3 and the PMBOK® - Distinct but Complementary
sponsored by Global Knowledge
WHITE PAPER:
This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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