IT Services

PODCAST: SOA governance is comprised of the strategies and technologies that ensure a SOA is developed to meet company standards and expectations.

Posted: 18 Sep 2009 | Premiered: 18 Sep 2009

EDITORIAL RESOURCE GUIDE: Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WHITE PAPER: IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.

Posted: 03 Sep 2009 | Published: 03 Sep 2009

ANALYST REPORT: Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more.

Posted: 08 Jul 2009 | Published: 08 Jul 2009

WHITE PAPER: More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.

Posted: 22 Jun 2009 | Published: 22 Jun 2009

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 18 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 17 Jun 2009

WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

Posted: 17 Jun 2009 | Published: 17 Jun 2009

WEBCAST: In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers.

Posted: 16 Jun 2009 | Premiered: 16 Jun 2009

WHITE PAPER: This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.

Posted: 12 Jun 2009 | Published: 12 Jun 2009

WEBCAST: The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...

Posted: 08 Jun 2009 | Premiered: 08 Jun 2009

WHITE PAPER: The results of this survey show that the highest priorities are focused not on technology but on the ability of IT to deliver services that provide value for customers and end users.

Posted: 05 Jun 2009 | Published: 05 Jun 2009

WHITE PAPER: When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.

Posted: 13 May 2009 | Published: 13 May 2009

WEBCAST: BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today.

Posted: 24 Apr 2009 | Premiered: 24 Apr 2009

WHITE PAPER: This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.

Posted: 18 Apr 2009 | Published: 18 Apr 2009

WHITE PAPER: Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC® MAINVIEW® from BMC Software uniquely delivers aggressive and strategic performance management and optimization.

Posted: 17 Apr 2009 | Published: 17 Apr 2009

WHITE PAPER: This paper examines the changing IT services market and why IT service providers need to improve the way they do business.

Posted: 15 Sep 2008 | Published: 15 Sep 2008